Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Living Water Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty67−3.3Momentum penalty76−2.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Living Water Plumbing

Casper, WY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 27 sewer services · 4.8★ from 139 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Living Water Plumbing is better than 81% of sewer services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Living Water Plumbing is better than 77% of sewer services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Living Water Plumbing is better than 67% of sewer services.B
67
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Living Water Plumbing is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Living Water Plumbing is better than 76% of sewer services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Living Water Plumbing is better than 100% of sewer services.A
100

Reviews for your job

Customers hired Living Water Plumbing for 8 kinds of job.

Living Water Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.20
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$596
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 52/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 16

All 5 Google reviews tagged “Water heater repair”

Devon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Lost space heating and hot water on our Navien Combi-Boiler. Called Living Water after contacting a couple other places to no help. Tim was able to walk me through some troubleshooting over the phone (I live roughly 2.5 hours away), saving me a service visit. We were able to get the DHW working again. He had the…

Paid $1–100Great priceWater heater repair
Ronna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Left me hanging for a month and then suggested I call a different plumber.

Water heater repair− Professionalism
Amber9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sorry for such a long post, but I had to share how amazing this plumber was today. Last night our water heater stopped working. I spent the morning calling plumber after plumber and was being told nobody could come look at it today. However, there was one plumber that even though he couldn't make it out he tried…

Water heater repair+ Responsiveness+ Quality+ Professionalism
Sandi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I purchased a home that was built in 1958. Every time I did an update on this house, I discovered a plumbing problem. The first time I tried to do a load of wash, water went everywhere. Also, a leak was discovered in the crawl space. Each time, Tim promptly sent a repairman to fix the problem. Let me reiterate the…

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Krystal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called multiple other companies working my way down the list on google. I found these guys and called around eleven a.m. and described my issue with my water heater. They diagnosed the problem over the phone, had me send a picture of the water heater specification sticker and told me they were going to confirm…

Water heater repair+ Responsiveness+ Punctuality+ Professionalism

Price

$48-90% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Faucet repair10$209–$554
Water heater installation9$1.2k–$2.4k
Plumbing pipe repair6$228–$1.2k
Faucet installation6$214–$396
Water heater repair5$148–$596
Toilet installation3$529–$2.1k
Plumbing leak detection3$114–$410
Outdoor plumbing system repair2$414–$1.9k

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