Living Well Physical Therapy & Performance logo

Living Well Physical Therapy & Performance

Physical therapy clinic · Milwaukee, WI · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%100+30.8Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 181 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 93%
5.0 ★★★★★ 174 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Oct 2026latest review

Living Well Physical Therapy & Performance at a glance

Google reviewers rate Living Well Physical Therapy five stars based on 174 reviews, highlighting consistent satisfaction with services including physical therapy, massage, dry needling, and cupping. Patients frequently praise the knowledgeable and compassionate staff for their effective treatment plans, improved pain management, and accessible scheduling. The clinic is noted for its welcoming atmosphere and comprehensive facilities, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 174 reviews (99% five-star).
  • Reviews on this page: 174 Google reviews (158 with written comments, 3 with photos).
  • Owner responses: the business replied to 86% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Physical Therapist serving Milwaukee, Wisconsin.

Data from Google, last updated November 10, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction100Reliability100Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 96)Reliability: 100 (median 96)Momentum: 100 (median 100)
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Living Well Physical Therapy & Performance: 100/100 on this factor. Category median: 96.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Living Well Physical Therapy & Performance: 100/100 on this factor. Category median: 96.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Living Well Physical Therapy & Performance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

174 Google reviews we collected

  • 5 stars17399%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 158 written reviews

  • Praise19999%
  • Complaints31%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7035%
  • Would recommend6231%
  • Quality & results2110%
  • Communication189%
  • Speed & response168%
  • Honesty & trust147%
  • Price & value10%

What customers talk about

We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I’m also a patient here due to chronic low back and neck pain.”
  • “I highly recommend Elissa at Living Well Physical Therapy!”
    “I've had three sessions with Elissa for performance massage, and I can't recommend her enough.”
  • “Both of them are extremely thorough in their approaches.”
  • “She is very attentive to what is going on with you and explains things afterward!”
  • “This made me feel cared for in a way that would be extremely efficient.”
  • “What sets her apart is how personable and genuinely invested she is into her patients.”
  • “Their memberships are a great deal!”

People customers mention

  • Stephanie 19 reviews
  • Steph 16 reviews
  • Elissa 16 reviews
  • Trevor 16 reviews
  • Patek 9 reviews
  • Gina 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The staff are so kind and nice! Elissa is the BEST massage therapist!! She is so skilled and kind.

Molly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Highly recommend Living Well! I’ve had a massage with Elissa and PT with Trevor and both were so knowledgeable and helpful with the pain I’ve been having. I’ve found it to be really beneficial to be at a smaller PT facility. They make it very easy to get in touch with them and schedule appointments.

Lauren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Elissa is amazing! She always gets my neck feeling better so much better. Highly recommend her!

MarayaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Dr. Gina is so patient and understanding, especially regarding pain. Sometimes it was hard to describe where the pain was and what triggers it. Just some activity examples and Dr. Gina was able to figure out the movements causing the issue and began exercises to correct the problem. I really value this insight because it allows me to be mindful as well.

Allie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

UPDATE: over a year later and Im still seeing Elissa consistently for a massage! Their memberships are a great deal! I've had three sessions with Elissa for performance massage, and I can't recommend her enough. From the moment you walk in, the atmosphere is incredibly relaxing—quiet, clean, and calming. Elissa is…

Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Saw Elissa for a massage and she was amazing! After a short chat about my problems and pain, she got right to work. The pressure was perfect for loosening up my problem areas. Will definitely go back soon!!

Photos

Customer reviews

5.0 ★★★★★ 174 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Stephanie Phillips1 reviewTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff are so kind and nice! Elissa is the BEST massage therapist!! She is so skilled and kind.

Trevor Wesline8 reviewsTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m very biased BUT this place is incredible. I’m also a patient here due to chronic low back and neck pain. It wasn’t until I started as a patient here that my pain not only went away, it stayed away and I feel stronger than ever. Dr. Steph worked her magic with dry needles which allowed me to then transition onto the schedule of Dr. Gina for manual therapy and mobilizations. Both of them are extremely thorough in their approaches. This made me feel cared for in a way that would be extremely efficient. Elissa has also been there countless times whether it was to help me be functional, recover from a strenuous week or damage control a flare up! The final piece to the puzzle has been Dr. Rachel. Her elite skills as a rehab and exercise programmer have gotten me back into the gym with a tailored schedule of mobility and exercise. I’ve never felt as comfortable with an exercise plan of care as I do with her. My low back and neck apprehension on a day-to-day basis is at an all-time low and I’m lifting pain-free 4-5x/week. This team approach here at LWPT is something I wish everyone could experience. It’s something that can help everyone in becoming the best version of themselves while staying active for life!

Molly1 reviewTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend Living Well! I’ve had a massage with Elissa and PT with Trevor and both were so knowledgeable and helpful with the pain I’ve been having. I’ve found it to be really beneficial to be at a smaller PT facility. They make it very easy to get in touch with them and schedule appointments.

Response from the owner · 2 weeks ago

Thank you for your thoughtful review, Molly! We are so grateful for your trust in us.

Mckenna Kalisz3 reviewsTotal number of Google reviews Mckenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been loving working with Dr.Gina and learning how to help my back pain!

Response from the owner · 2 weeks ago

Thrilled to hear this, Mckenna! Thank you for sharing.

Lauren Ragozin3 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Elissa is amazing! She always gets my neck feeling better so much better. Highly recommend her!

Response from the owner · 2 weeks ago

Thank you for sharing your positive experience, Lauren!

Maraya RobinsonLocal Guide · 18 reviewsTotal number of Google reviews Maraya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Gina is so patient and understanding, especially regarding pain. Sometimes it was hard to describe where the pain was and what triggers it. Just some activity examples and Dr. Gina was able to figure out the movements causing the issue and began exercises to correct the problem. I really value this insight because it allows me to be mindful as well.

Response from the owner · 2 weeks ago

Thank you for sharing, Maraya! We love Gina's thoughtful approach and expertise to get to the root of the issue.

Allie Moe5 reviewsTotal number of Google reviews Allie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

UPDATE: over a year later and Im still seeing Elissa consistently for a massage! Their memberships are a great deal! I've had three sessions with Elissa for performance massage, and I can't recommend her enough. From the moment you walk in, the atmosphere is incredibly relaxing—quiet, clean, and calming. Elissa is highly professional and clearly knowledgeable about her craft. Each session left me feeling refreshed, with noticeable improvements in muscle recovery and mobility. Whether you're an athlete or just someone needing focused, effective bodywork, Elissa is absolutely worth seeing.

Response from the owner · a year ago

This is wonderful to hear, Allie! Thank you for taking the time to share your great experiences with Elissa!

Kathy Buser2 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Saw Elissa for a massage and she was amazing! After a short chat about my problems and pain, she got right to work. The pressure was perfect for loosening up my problem areas. Will definitely go back soon!!

Response from the owner · a year ago

Thanks for the review Kathy! Elissa's knowledge and experience truly set her above the rest!

Lynn Raines1 reviewTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Trevor is incredibly knowledgeable on determining issue areas and course of treatment. He is confident and kind in his approach.

Response from the owner · 2 weeks ago

Thank you for sharing, Lynn! We agree. Trevor's kind, welcoming approach sets him apart. We appreciate your support and trust in us.

Talking Walls8 reviewsTotal number of Google reviews Talking has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can’t say enough good things about Steph and the entire team at living well. Highly recommend them!!

Response from the owner · 2 weeks ago

Thank you for your positive review. We are so grateful for your trust and support in us here at Living Well Physical Therapy & Performance!

Living Well Physical Therapy & Performance on Google Maps →

Business details