Physical therapy clinic · Milwaukee, WI · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 181 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★130 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Onward Physical Therapy holds a 5.0 rating from 130 Google reviews, with the owner responding to every comment. Patients frequently cite dry needling, electrical stimulation, and massage as effective treatments for shoulder, knee, back, and ankle issues. Reviewers highlight the staff's attentiveness, clear communication of treatment plans, and focus on root causes rather than just symptoms. Many clients note that the clinic supports athletic goals by providing home exercises and helping them return to activities like running, weightlifting, and hiking without pain.
Google rating: 5.0 out of 5 from 130 reviews (100% five-star).
Reviews on this page: 130 Google reviews (128 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Onward Physical TherapyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Onward Physical Therapy: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Onward Physical Therapy: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Onward Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
130 Google reviews we collected
5.0of 5
5 stars130100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
95%praise
Praise16495%
Complaints85%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4627%
Would recommend4325%
Quality & results2917%
Communication2112%
Speed & response1710%
Honesty & trust106%
Price & value63%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…at I do know and what I did experience is someone who is welcoming, friendly, easy to be around, easy to get along with, compassionate, understanding,…”
“Eli’s a wonderful pt and I would highly recommend him.”
“Could not recommend him enough.”
“She’s done an amazing job at using dry needling, stim & massage to bring me comfort.”
“On top of that, he's a great guy and easy to work with.”
“Kelly got my pain under control so quickly and really made my plan fit me and my lifestyle.”
“a plan and quite honestly pain real for the first time in a long time.”
“He’s very reasonable about how much PT I’m actually going to do at home, and the instructions and information are easy to follow and understand.”
People customers mention
Kelly47 reviews
Drew22 reviews
Jake13 reviews
Benfey7 reviews
Eli5 reviews
Novak5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KristenLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My previous PT told me my shoulder wasn't healing because of my age and suggested resting it. I decided to get a second opinion at Onward PT, and I’m so glad I did. Jake is a master at dry needling, and between that and his performance-focused approach, he had me back to clean and jerks within just 3 weeks! Don't…
Emily8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been working with Kelly for about 4 months now. When I started I had terrible pain that started in my upper right hamstring and went all the way through my calf often causing leg pain and numbness in my feet. She’s done an amazing job at using dry needling, stim & massage to bring me comfort. In addition, she’s…
John11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Kelly is awesome. Doing some work to sort out an issue with my left shoulder. Played a round of golf a couple days after my first session with her and got a hole-in-one. Thanks Kelly!
Back to see Kelly for some work on my neck. As always, Kelly is amazing. Highly recommend her!
ChristopherLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I go to Onward to keep from getting injured during training as well as when I do manage to get injured from over training. The staff there is always ready to support recovery and keep me going on my fitness journey.
Emily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
10 stars from me!! I’ve been working with Kelly for almost 2 years for various injuries and ailments. She has put me back together countless times all while keeping me in the gym! Neck pain? Gone. Tricep weakness? A thing of the past. Shoulder pain? Couldn’t be me. All of the PTs here are phenomenal. Clinic vibes are unmatched. Onward is the way!!
Marley3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wonderful experience! Great location and knowledge and excellent staff couldn't ask for anymore. So thankful that I have the opportunity to be helped here.
My previous PT told me my shoulder wasn't healing because of my age and suggested resting it. I decided to get a second opinion at Onward PT, and I’m so glad I did. Jake is a master at dry needling, and between that and his performance-focused approach, he had me back to clean and jerks within just 3 weeks! Don't let anyone set limits on your recovery—go see Jake at Onward PT.
Response from the owner · a week ago
Thank you for trusting us with your shoulder Kristen!! We’re pumped about your progress already!!
Kate Krakow2 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Eli’s a wonderful pt and I would highly recommend him. I don’t have any previous experience with pt so I don’t have anyone to compare him to but what I do know and what I did experience is someone who is welcoming, friendly, easy to be around, easy to get along with, compassionate, understanding, patient, and knowledgeable. He understood what I was feeling and how the pain and discomfort affects working out in a CrossFit setting. He understood my needs to continue participating in CrossFit and how to work on the fundamentals of movements that triggered the pain i was feeling. I really appreciated his support when I’d stumble through describing the pain/discomfort I felt or when I struggled to verbalize what I was feeling. It made me feel better knowing he understood what I was feeling and why I was feeling it. Through his help and guidance I started to feel better and my technique with CrossFit movements improved immensely.. I can’t think Eli enough for his help.
Response from the owner · a month ago
Kate thank you for sharing about your experience!! It can be hard to navigate and we are grateful for the opportunity to come along side you in your rehab process!!! Thank you for trusting us with your care :)
Emily Markert8 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I’ve been working with Kelly for about 4 months now. When I started I had terrible pain that started in my upper right hamstring and went all the way through my calf often causing leg pain and numbness in my feet. She’s done an amazing job at using dry needling, stim & massage to bring me comfort. In addition, she’s suggested exercises I can do on my own. All together, the pain in my legs is completely gone and I’m continuing to add strength and mobility to every day life.
Response from the owner · a month ago
Thank you for trusting Onward with your care Emily!! We are grateful to be involved in your fitness journey.
John Bryan11 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Kelly is awesome. Doing some work to sort out an issue with my left shoulder. Played a round of golf a couple days after my first session with her and got a hole-in-one. Thanks Kelly!
Back to see Kelly for some work on my neck. As always, Kelly is amazing. Highly recommend her!
Response from the owner · a month ago
Happy to help reduce any and all aches/pains with you!!!
Christopher OvansLocal Guide · 16 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
I go to Onward to keep from getting injured during training as well as when I do manage to get injured from over training. The staff there is always ready to support recovery and keep me going on my fitness journey.
Response from the owner · 2 months ago
We are excited to keep you performing at your best. Thank you Chris!
Emily Staver1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
10 stars from me!! I’ve been working with Kelly for almost 2 years for various injuries and ailments. She has put me back together countless times all while keeping me in the gym! Neck pain? Gone. Tricep weakness? A thing of the past. Shoulder pain? Couldn’t be me. All of the PTs here are phenomenal. Clinic vibes are unmatched. Onward is the way!!
Response from the owner · 2 months ago
Thank you Emily!!!! We love keeping you moving well no matter what the goal is!!!
Marley Ovans3 reviewsiTotal number of Google reviews Marley has written across all businesses on Google Maps, not just this one.
Wonderful experience! Great location and knowledge and excellent staff couldn't ask for anymore. So thankful that I have the opportunity to be helped here.
Response from the owner · 2 months ago
Thank you Marley!! We are thankful to have the opportunity to work with you and maximize your performance!
Mollie HintonLocal Guide · 9 reviewsiTotal number of Google reviews Mollie has written across all businesses on Google Maps, not just this one.
I was skeptical to try yet another physical therapy office but I am so glad I did. The difference between Onward and others is that the team actually listens. I truly feel that listening is a lost art in the medical field these days. There is so much to be uncovered by conversation and connecting the dots. I feel like I walked out of my initial visit with answers,.a plan and quite honestly pain real for the first time in a long time. Shout out to Eli and the team for such an amazing & welcoming environment.
Response from the owner · 2 months ago
Mollie- we are so glad to have you come in to Onward!! Your review means so much to us- thank you and we are thrilled to be a part of your health and fitness journey!
Marc Ruesch14 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Onward is a first in class operation with the entire staff being highly knowledgeable, personable, and caring. They address the root cause vs symptoms providing sustained recovery and getting me back to 100%. Shout out to Dr. Jake Novak for all the support and attention he’s provided so I can focus on moving pain free.
Response from the owner · 3 months ago
Thank you for trusting us with your care Marc! We love getting to be involved in your health and fitness journey.
Lane Luxem3 reviewsiTotal number of Google reviews Lane has written across all businesses on Google Maps, not just this one.
Has met all of my needs and is very attention to detail oriented! Love the new location set up and always feel better when I walk out then when I walked in!
Response from the owner · 4 months ago
Thank you Lane!! We are happy to serve! Keep up the good work
