Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Livingston's Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Livingston's Automotive

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #321Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 166 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Livingston's Automotive is better than 89% of auto repair shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Livingston's Automotive is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Livingston's Automotive is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Livingston's Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Livingston's Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Livingston's Automotive is better than 31% of auto repair shops.D
31

Reviews for your job

Customers hired Livingston's Automotive for 8 kinds of job.

Livingston's Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#336 / 442
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “General repairs & maintenance”

AnnetteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We’ve been here twice since moving to Des Moines and we will not take our car to anyone else. They are very honest, do their job well, and are reliable/trustworthy. Both times we never felt pressured for other items, and they just handle everything with such ease and confidence. Great place! This will be our mechanic out here!

Great priceTiresGeneral repairs & maintenanceAuto brake repair
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Been taking our vehicles there for over 20 years. They recently found an issue with our car that 2 Chevy dealerships couldn’t figure out. Great work and great people!!

Great priceGeneral repairs & maintenanceOil change
CarolLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Check engine light came on in vehicle. Gaige and Chad checked the vehicle very thoroughly and did a lot of work for a minimal cost. They were very thorough, friendly and helpful. Would highly recommend this place. Second trip there. First was to replace brakes and they did an excellent job on that as well.

Great priceGeneral repairs & maintenance
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve been going to Livingston’s Automotive Repair in Des Moines for several years now, Chad and his team have consistently gone above and beyond for me. They’ve saved me money more than once by checking for factory recalls related to my issues and by inspecting parts that were quoted for replacement. They confirmed…

Reasonable priceElectrical repairSteering & suspension repairAuto water leak repair
Sandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

A great place to take your car for repairs. Chad kept us informed on what need to be done and priced fairly. When we left car is running great. Thank you Livingston Automotive!!

Reasonable priceGeneral repairs & maintenance
karen4 years ago★★★★★

Rating only, no written review.

Auto A/C rechargeAir conditioningGeneral repairs & maintenance
Bih3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 24%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change7—
General repairs & maintenance7—
Tires6—
Electrical repair5—
Auto brake repair4—
Brakes4—
Auto maintenance3—
Steering & suspension repair2—

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