Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
LoadUp Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty80−2Momentum penalty56−4.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

LoadUp Junk Removal

Greensboro, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 128 hazardous material removal · 4.8★ from 410 Google reviews

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Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LoadUp Junk Removal is better than 80% of hazardous material removal.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LoadUp Junk Removal is better than 76% of hazardous material removal.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LoadUp Junk Removal is better than 80% of hazardous material removal.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LoadUp Junk Removal is better than 94% of hazardous material removal.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LoadUp Junk Removal is better than 56% of hazardous material removal.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LoadUp Junk Removal is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired LoadUp Junk Removal for 8 kinds of job.

LoadUp Junk Removal for donated goods pickup

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Donated goods pickup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Donated goods pickup”

Ramona9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great communication, timely arrival, friendly service. An easy option, I'll use LoadUp again

Reasonable priceMattress removal & disposalDonated goods pickupFurniture removal
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The hauler was very professional and the schedule updates were convenient. I’ll use LoadUp again!

Reasonable priceDonated goods pickupFurniture removal
Kayla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mike was super communicative and moved our stuff incredibly fast!

Great priceJunk removalDonated goods pickup
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

Order #429278 The guy that showed up, was not professional at all. Showed up 2 hours after scheduled time frame of 12-4. Showed up at almost 6pm. The company did not provide accurate details for the pick up. They told him there were no stairs and sent him the wrong pictures of items to be picked up. However, he…

Customer photo from Jessica's review
Donated goods pickupFurniture removalJunk removal− Punctuality− Quality
Shannon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My movers were so nice. 5 stars all the way. I would definitely recommend them to others and use them in the future when I have more stuff that needs to be removed. They took away my elliptical with no issues.

Customer photo from Shannon's review
Donated goods pickup+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

LoadUp team was great. Able to track their arrival. LoadUp crew managed thru the heavy lifting and negotiated tight stairwell landing to remove my bdrm furniture. Thanks and continued safety for the LU team.

Donated goods pickupFurniture removal
Sherry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service from the people who came to pick up goods. They were friendly, courteous and helpful!

Donated goods pickupMattress removal & disposal
Kristi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Giving 4 stars b/c of an initial scheduling snafu. The two man team, which came the following day, was courteous & efficient. Great guys!

Donated goods pickup+ Professionalism
Alex9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience and very professional

Donated goods pickup
Marilyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The men were professional and polite, very efficient.

Donated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality
Pier2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceJunk removalElectronic waste removal & disposalDonated goods pickup
Nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Donated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality
Nwyfre1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Donated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality
dannyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Donated goods pickupFurniture removalJunk removal+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 43%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Furniture removal62—
Mattress removal & disposal54—
Donated goods pickup14—
Junk removal14—
House & garage cleanouts10—
Appliance removal & disposal8—
Trash removal & disposal6—
Electronic waste removal & disposal4—

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