Junk removal service · Greensboro, NC · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty80−2Momentum penalty56−4.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#107 of 128 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 17%
4.8★★★★★410 Google reviews · 24 photos
93%five-star reviews
4.55★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate LoadUp Junk Removal 4.8 out of 5 based on 410 reviews, with the owner responding to 93% of them. Customers frequently cite punctual arrivals, efficient handling of furniture and appliances, and proactive communication via text updates as key positives. However, a recurring criticism involves scheduling inconsistencies, including last-minute reschedules, missed arrival windows, and instances where items were charged for removal but left behind or assembled incorrectly.
Google rating: 4.8 out of 5 from 410 reviews (93% five-star).
Reviews on this page: 410 Google reviews (314 with written comments, 8 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: September 18, 2026.
Service: Hazardous Material Removal Service serving Greensboro, North Carolina.
Data from Google, last updated November 3, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
LoadUp Junk RemovalHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LoadUp Junk Removal: 80/100 on this factor. Category median: 93.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LoadUp Junk Removal: 76/100 on this factor. Category median: 92.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LoadUp Junk Removal: 80/100 on this factor. Category median: 96.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LoadUp Junk Removal: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LoadUp Junk Removal: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LoadUp Junk Removal: 100/100 on this factor. Category median: 69.A
100
Bar = this company · dark tick = category median.
Star ratings
410 Google reviews we collected
4.8of 5
5 stars38093%
4 stars92%
3 stars61%
2 stars20%
1 star133%
Praise vs complaints
Phrases our text analysis found in 314 written reviews
96%praise
Praise55896%
Complaints264%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2846%
Reasonable2643%
Overpriced23%
Not sure58%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response18131%
Staff & attitude17330%
Quality & results7713%
Would recommend5910%
Price & value437%
Communication417%
Honesty & trust102%
What customers talk about
We read 314 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was just Jason, who was professional, courteous, friendly, and quick!”
“When LoadUp is a no-show, there's no consequence for them.”
“James and his assistant showed up the day they promised and were very professional.”
“I called LoadUp's customer support and was hung up on while waiting on hold.”
“Very friendly and got the job done quickly and efficiently.”
“While the LoadUp team was friendly and courteous, the install was of poor quality.”
“I would definitely recommend Jason and Load Up to anyone needing furniture removal from their home!”
“Never again.”
“Once I secured the quote, price was reasonable and locked in the pick up time; it went like clock work.”
“They were all overpriced except for Loadup.”
“…ed to pick up for me yesterday on Sunday and they did not come; They communicated at the very last minute, only after I sent a few texts and messages…”
“The representative did not communicate the updated order to the loader but charged me extra money based on the newly uploaded photos.”
“Professional, courteous, and transparent with pricing—no hidden fees.”
“To be honest with you I think this business is a scam.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired LoadUp Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
JJane6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Load Up did a terrific job removing my couch, chair, and old mattress. It was just Jason, who was professional, courteous, friendly, and quick! I would definitely recommend Jason and Load Up to anyone needing furniture removal from their home!
KKarenLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
James and his assistant showed up the day they promised and were very professional. They moved the items out of the house in a conscientious manner. I would definitely hire Load Up again. The communication with the company was very good.
SS5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mattress Pick up today; Loader (Jose) was great! The rating is for the Loader and his service; Appreciate his time! Would like to add though the company was scheduled to pick up for me yesterday on Sunday and they did not come; They communicated at the very last minute, only after I sent a few texts and messages…
Mattress removal & disposal
RRamona9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great communication, timely arrival, friendly service. An easy option, I'll use LoadUp again
Uun3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The two guys that came to pick up my stuff were super efficient, courteous, and punctual. Will definitely use again in the future
Great priceMattress removal & disposal
CChris5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Smooth and quickly picked up our requested gear. Only thing I would mention is that the only quote can be finnicky with determining pricing for options you choose, so I would suggest calling to order services.
Load Up did a terrific job removing my couch, chair, and old mattress. It was just Jason, who was professional, courteous, friendly, and quick! I would definitely recommend Jason and Load Up to anyone needing furniture removal from their home!
Response from the owner · a month ago
Hi Jane, thank you for taking the time to write a review! Jason will be glad to hear that his hard work made a great impact on your home setup today. Thank you for choosing LoadUp!
K
Karen RobertsLocal Guide · 54 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
James and his assistant showed up the day they promised and were very professional. They moved the items out of the house in a conscientious manner. I would definitely hire Load Up again. The communication with the company was very good.
Response from the owner · a month ago
Hi Karen, thank you for sharing your experience! We appreciate your patience and are glad James and his partner treated your space with care throughout the job. Thank you for choosing LoadUp!
C
Corey WynnLocal Guide · 16 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
Mattress Pick up today; Loader (Jose) was great! The rating is for the Loader and his service; Appreciate his time! Would like to add though the company was scheduled to pick up for me yesterday on Sunday and they did not come; They communicated at the very last minute, only after I sent a few texts and messages sharing my dismay; therefore my day was wasted, When they did respond they were apologetic. Appreciated that!
Services: Mattress removal & disposal
Response from the owner · 2 months ago
Hello, thank you for taking the time to share your feedback! We are glad Jose provided great service for your mattress pickup today, and we appreciate your patience regarding yesterday's delay. Thank you for choosing LoadUp!
R
Ramona Forbis9 reviewsiTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
Hi Ramona, thank you for taking the time to leave a review! We are happy to hear you had great communication, a timely arrival, and friendly service from the loaders. Thank you for choosing LoadUp!
U
un Est3 reviewsiTotal number of Google reviews un has written across all businesses on Google Maps, not just this one.
The two guys that came to pick up my stuff were super efficient, courteous, and punctual. Will definitely use again in the future
Price assessment: Great price
Services: Mattress removal & disposal
Response from the owner · 2 months ago
Hi there, we're glad to hear you had a great experience! Appreciate you taking time to highlight the loaders punctuality and efficiency. Thank you for choosing LoadUp!
S
Sharae Stimpson1 reviewiTotal number of Google reviews Sharae has written across all businesses on Google Maps, not just this one.
Smooth and quickly picked up our requested gear. Only thing I would mention is that the only quote can be finnicky with determining pricing for options you choose, so I would suggest calling to order services.
Response from the owner · 2 months ago
Thanks for sharing, Chris! It’s great to hear the physical pickup was fast and smooth. We appreciate the heads-up about your experience with online pricing—feedback like this helps us make improvements to our site. Thank you for choosing LoadUp!
M
Mark Taylor5 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
The hauler was very professional and the schedule updates were convenient. I’ll use LoadUp again!
Price assessment: Reasonable price
Services: Donated goods pickup, Furniture removal
Response from the owner · 2 months ago
Thank you for the kind review, Mark! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
T
Tony Chriscoe6 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
