Experts Reviews · Company report
LoadUp Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty80−2Momentum penalty56−4.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

LoadUp Junk Removal

Greensboro, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 128 hazardous material removal · 4.8★ from 410 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LoadUp Junk Removal is better than 80% of hazardous material removal.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LoadUp Junk Removal is better than 76% of hazardous material removal.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LoadUp Junk Removal is better than 80% of hazardous material removal.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LoadUp Junk Removal is better than 94% of hazardous material removal.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LoadUp Junk Removal is better than 56% of hazardous material removal.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LoadUp Junk Removal is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired LoadUp Junk Removal for 8 kinds of job.

LoadUp Junk Removal for mattress removal & disposal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Mattress removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 54 Google reviews tagged “Mattress removal & disposal” · showing 40

S5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mattress Pick up today; Loader (Jose) was great! The rating is for the Loader and his service; Appreciate his time! Would like to add though the company was scheduled to pick up for me yesterday on Sunday and they did not come; They communicated at the very last minute, only after I sent a few texts and messages…

Mattress removal & disposal
Ramona9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great communication, timely arrival, friendly service. An easy option, I'll use LoadUp again

Reasonable priceMattress removal & disposalDonated goods pickupFurniture removal
un3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The two guys that came to pick up my stuff were super efficient, courteous, and punctual. Will definitely use again in the future

Great priceMattress removal & disposal
Mars10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Easy, reasonable and great service. Polite, efficient, and hard working guys came and took my old heavy mattress away. I was so happy with them. Everything was great--including communication and response to questions. I highly recommend.

Mattress removal & disposal
Mindfulstarr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The 2 gentleman that came to take the junk were, fast, kind and went above and beyond!!! They were extremely amazing and if and or when I need help again, I want it to be them!!!

Great priceHouse & garage cleanoutsMattress removal & disposalJunk removal
Huguette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Save yourself the hassle and do not use this company. The day and time frame they give you means nothing. They tried to reschedule my appt from Saturday to Monday several times, even after I told them I was unavailable on Monday. They called me minutes before my arrival window to try to move it AGAIN, even though I…

Not sureMattress removal & disposalJunk removalFurniture removal
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys , Landan and Brandan were right on time, and very nice and knowledgeable.

Not sureMattress removal & disposal
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Personnel were courteous, helpful and very efficient. They removed a King sized bed with zero hassle and set up the new bed in mere moments. I cannot recommend this service more.

Great priceMattress removal & disposal
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Napoleon was great! Very efficient and nice. There seemed to be a lack of communication from the front office on timing. But it all worked out. And my hope is that the bed gets donated to somebody in need. Wish I could track whether that can occur.

Mattress removal & disposal
melanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

So easy and fast to get a quote and set up appointment date and time. Michael was on-time, very nice and efficient.

Great priceMattress removal & disposal
Debra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very good! Item was picked up timely and the workers were very nice. Will use again if I have another big item to be picked up. Also, reasonably priced.

Reasonable priceMattress removal & disposal
C.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dominic was fast, efficient, friendly, punctual and had great communication.

Not sureMattress removal & disposal
Joanna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Myron and his helper removed our mattress. Good communication and a quick removal. Thanks!

Great priceMattress removal & disposal
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandon and his team were really quick and helpful! Would highly recommend this service if you’re in need of getting rid of some old furniture and junk around the house!

Great priceMattress removal & disposalJunk removalFurniture removal
CoriLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Veer professional and great communication.

Mattress removal & disposal
Claudia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

LoadUp is awesome, super friendly and efficient service! Highly recommend this company!

Great priceMattress removal & disposal
PerryLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scheduling was very quick. Communication was wonderful. The folks that picked up our material were professional. Five stars

Great priceMattress removal & disposal
Colleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Timely, efficient, reasonable prices, and very personable crew showed up and took our junk away as promised! Not a complaint to be had! Will definitely use again when needed!

Great priceMattress removal & disposalFurniture removal
Carmen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ramiro and his partner were awesome! Friendly, respectful while removing my stuff so nothing hit the wall. Loadup kept in contact throughout the process. Would definitely use them again as well as recommend them.

Reasonable priceMattress removal & disposal
Olivia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very quick and efficient!

Mattress removal & disposal
GrinderLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent customer service

Reasonable priceMattress removal & disposal
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alan was a hero! Very careful and considerate pickup!

Great priceMattress removal & disposal
Nina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The loaders were friendly and efficient. I would use their services again and recommend to friends and family.

Mattress removal & disposal
Kevin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really good service, super quick and easy.

Reasonable priceMattress removal & disposalFurniture removal
Edward9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good removal for the money! The gentlemen who carried men were very professional and courteous! All in all a good experience!

Great priceMattress removal & disposalAppliance removal & disposalFurniture removal
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very courteous. Communication was excellent🤙very professional.

Great priceMattress removal & disposal
Charity5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job. Will call again to have a cough removed in the near future. Thank you.

Great priceHouse & garage cleanoutsMattress removal & disposal
Jessie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were quick and polite.

Mattress removal & disposal
JoanneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

The representative did not communicate the updated order to the loader but charged me extra money based on the newly uploaded photos. The loader showed up with the wrong size trunk and refused to take what’s instructed to be taken. Loadup representatives’ response was very slow and wanted to requote/charge more…

Furniture removalJunk removalHouse & garage cleanouts− Responsiveness− Quality
Shaughn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, friendly, lots of communication regarding the pick up.

Mattress removal & disposal+ Responsiveness+ Punctuality+ Professionalism
Daniel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick and easy. Person showed up on the early side of the estimated pickup window and very quickly. I would recommend.

Mattress removal & disposal
lavettLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Abdul was professional and removed the items that we donated.

Furniture removalMattress removal & disposal+ Quality+ Professionalism
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Initially scheduling problems. I guess my issue is more with big fig/whoever was responding for arranging return. Fellow with open pickup truck came to get mattress, it rained all day. $1500 mattress that was never used is ruined! It could have gone to charity instead of land fill.

Mattress removal & disposal− Quality− Value
Sherry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service from the people who came to pick up goods. They were friendly, courteous and helpful!

Donated goods pickupMattress removal & disposal
ShannaLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Incredible service! Booked an appointment online this morning to remove our king-sized Purple mattress and platform for disposal or charitable donation. Received immediate confirmation and helpful follow up emails advising when they would be here. They showed up right on schedule, dismantled our platform, and…

Mattress removal & disposal+ Responsiveness+ Punctuality+ Quality
ShadiLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m & out fast & efficient. Called to confirm arrival. All went really well.

Mattress removal & disposal+ Responsiveness+ Punctuality
Robyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service

Mattress removal & disposal+ Responsiveness+ Punctuality+ Quality
Jill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jermaine was great! He was quick, kind and with great customer service.

Mattress removal & disposal+ Responsiveness+ Punctuality+ Quality
KANDI10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was very easy to get the price, and schedule the pick up online. They are very professional, on time, and communication was great. I appreciate the service, and will definitely use them again . 10/10 amazing!

Mattress removal & disposal+ Responsiveness+ Punctuality+ Quality
Anita10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've never used load-up before it is my 1st time and they removed a mattress i was not satisfied with. Both men were professional and courteous and did a great job with removing the mattress.

Mattress removal & disposal+ Punctuality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 43%Overpriced 3%Not sure 8%

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