Waste management service · Tucson, AZ · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%73+17.7Value 14%86+12.2Replies to reviews 7%100+7.1Momentum penalty75−2.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#182 of 231 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★196 Google reviews · 20 photos
93%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate LoadUp Junk Removal 4.8 out of 5 based on 196 reviews, with the owner responding to 97% of feedback. Customers frequently cite punctuality, efficient service, clear communication, and fair pricing for mattress and furniture removal. However, low-star reviews highlight a recurring pattern of missed pickup windows, no-shows, and instances where a single worker was assigned to heavy items requiring two people, leading to customer complaints about inadequate staffing and cleanup.
Google rating: 4.8 out of 5 from 196 reviews (93% five-star).
Reviews on this page: 196 Google reviews (156 with written comments, 4 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 9, 2026.
Service: Hazardous Material Removal Service serving Tucson, Arizona.
Data from Google, last updated November 10, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
LoadUp Junk RemovalHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LoadUp Junk Removal: 79/100 on this factor. Category median: 93.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LoadUp Junk Removal: 73/100 on this factor. Category median: 92.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LoadUp Junk Removal: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LoadUp Junk Removal: 75/100 on this factor. Category median: 100.B
75
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LoadUp Junk Removal: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
196 Google reviews we collected
4.8of 5
5 stars18393%
4 stars32%
3 stars21%
2 stars32%
1 star53%
Praise vs complaints
Phrases our text analysis found in 156 written reviews
98%praise
Praise33298%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2331%
Reasonable4357%
Overpriced34%
Not sure68%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9929%
Staff & attitude9027%
Quality & results4714%
Communication4012%
Would recommend3410%
Price & value237%
Honesty & trust62%
What customers talk about
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone I dealt with by text was very helpful and responded promptly.”
“He was kind, professional, polite, and did the job quickly and efficiently without any concerns!”
“Their support team does a great job breaking down the process and their overall communication of when to expect pickup is top tier.”
“three no shows and inability to schedule for a week makes your service horrible -the gentleman who finally showed up was ok -”
“I was floored by the quality of the company, the communication, and Gregory himself!”
“Waited until 330 with no communication and when I did reached out they said the window isn’t a guarantee.”
“I will be using this company again to move my king mattress when the new one arrives in a couple weeks, this time they removed a queen mattress and a…”
“The scheduling process via the website is super easy, and the pricing is more than fair.”
“Really appreciated the no haggle up front pricing vs other services.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired LoadUp Junk Removal for 6 kinds of job. Pick one to see what they paid and said.
Sam11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★
Scheduled a pickup between 12-4. Waited until 330 with no communication and when I did reached out they said the window isn’t a guarantee. Maybe by 8. Wanted a refund and they only want to give me a 50% refund. Why? Nobody was coming. DON’T USE THIS COMPANY
Ann5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Everyone I dealt with by text was very helpful and responded promptly. It was easy to schedule an easy time for service. The person who did the service was here on time, was courteous and worked efficiently. I wish definitely use LoadUp again whenever I need this type of service.
Reasonable priceService not listed
mikeLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
Should have 2 guys to get a king size mattress out. I don’t know how he would have removed this by himself . I had to help him get it out and into his van. I paid $200 to have someone remove it and I had to end up helping him even though I have a bad shoulder . In my opinion I should receive a partial refund for me having to help.
Reasonable priceMattress removal & disposal
Gloria6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The mattress and topper was removed without any issues.
Thw man was very polite and did a good job.
Mattress removal & disposal
JoslynLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I had my deep freezers go out in my garage without knowing for a couple of days. When I finally discovered it, I had 10 garbage bags of spoiled meat that smelled absolutely horrible. The form online was super easy to fill out and I appreciated the communication through text afterwards. Their support team does a…
Reasonable priceTrash removal & disposal
Gina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very professional and efficient on free corrective service visit to lower height and attach headboard on adjustable bed previously installed by another LoadUp contractor
Scheduled a pickup between 12-4. Waited until 330 with no communication and when I did reached out they said the window isn’t a guarantee. Maybe by 8. Wanted a refund and they only want to give me a 50% refund. Why? Nobody was coming. DON’T USE THIS COMPANY
Response from the owner · a day ago
Hi Sam, thank you for contacting LoadUp. We understand your frustration regarding the schedule timing and our cancellation policy, and we apologize as this is certainly not the standard of service we aim to provide. A member of our support team will reach out to you directly to discuss the specifics of your appointment and review your refund request. Thank you for contacting LoadUp.
Ann Merritt5 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Everyone I dealt with by text was very helpful and responded promptly. It was easy to schedule an easy time for service. The person who did the service was here on time, was courteous and worked efficiently. I wish definitely use LoadUp again whenever I need this type of service.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a day ago
Hi Ann, thank you for your detailed feedback! We are glad that our text communication made scheduling easy and that the loader was punctual, polite, and efficient, and we can't wait to assist you again in the future! Thank you for choosing LoadUp!
Sarah Buschmann1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Hi Sarah, thank you so much for your review and support. We are glad to know the communication and visit went smoothly for you! Thank you for choosing LoadUp!
Layne HoodLocal Guide · 82 reviewsiTotal number of Google reviews Layne has written across all businesses on Google Maps, not just this one.
Should have 2 guys to get a king size mattress out. I don’t know how he would have removed this by himself . I had to help him get it out and into his van. I paid $200 to have someone remove it and I had to end up helping him even though I have a bad shoulder . In my opinion I should receive a partial refund for me having to help.
Price assessment: Reasonable price
Services: Mattress removal & disposal
Response from the owner · a week ago
Hi Mike, thank you for your feedback. We apologize for your recent experience, as this is certainly not the standard of service we aim to provide. We will reach out to you directly to discuss the details and address your concerns. Thank you for contacting LoadUp.
Rachel PLocal Guide · 17 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I didn't want to wait for bulk pickup and just did a quick Google for how to remove a mattress, I was excited to find out there was a more sustainable way to get rid of it through donation and recycling rather than ending up in a landfill! I made my appointment within 10 minutes of finding the company and I was able to make it for the next day and choose the time! The employee who was assigned to me was Gregory, and he called me early in the day and gave me options beyond my appointment to come earlier!! We decided on a time that was 2 hours earlier than my appointment and it only took maybe 15 minutes! He was kind, professional, polite, and did the job quickly and efficiently without any concerns! I was floored by the quality of the company, the communication, and Gregory himself! I will be using this company again to move my king mattress when the new one arrives in a couple weeks, this time they removed a queen mattress and a frame, with frame disassembly. I will be using this company many times again as the prices and the whole experience were just fabulous! Highly recommended, wonderful experience!!!! ❤️
Price assessment: Great price
Services: Mattress removal & disposal
Response from the owner · 2 weeks ago
Hi Rachel, thank you for your feedback and support. We are pleased that the online booking was convenient and that Tai and his teammate completed the job so carefully and quickly. We look forward to assisting you again in the future! Thank you for choosing LoadUp!
Gloria Pattie6 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
I had my deep freezers go out in my garage without knowing for a couple of days. When I finally discovered it, I had 10 garbage bags of spoiled meat that smelled absolutely horrible. The form online was super easy to fill out and I appreciated the communication through text afterwards. Their support team does a great job breaking down the process and their overall communication of when to expect pickup is top tier. Michael was the driver that came bye and he came and went in under 10 minutes. They’re also very transparent with their quotes. I’d give them 10 stars if I could.
Price assessment: Reasonable price
Services: Trash removal & disposal
Response from the owner · 4 weeks ago
Hi Joslyn, thank you for the feedback! We're glad LoadUp's online booking and upfront quotes made things smooth, and that Michael took care of the garage pickup quickly. Thank you for choosing LoadUp!
Gina Harasti3 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Very professional and efficient on free corrective service visit to lower height and attach headboard on adjustable bed previously installed by another LoadUp contractor
Services: Service not listed
Response from the owner · a month ago
Hi Gina, thank you for sharing your experience! We are glad that the Loaders were personable, worked efficiently, and provided helpful hints while setting up your bed. Thank you for contacting LoadUp!
Toni Faulkner1 reviewiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Melissa was amazing!! She and Todd were quick and helpful. Highly recommend!
Services: Mattress removal & disposal
Response from the owner · a month ago
Hi Toni, thank you for the feedback! We are thrilled to hear Melissa and Todd were so prompt and helpful throughout your pickup. We can't wait to assist you again in the future! Thank you for choosing LoadUp!
