Upholstery cleaning service · Los Angeles, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%95+13.4Replies to reviews 7%39+2.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★342 Google reviews · 24 photos
96%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$253typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Local Cleaning Services upholstery & carpet at a glance
Google reviewers rate Local Cleaning Services 4.9 out of 5 based on 342 reviews, noting that the owner responds to 97% of feedback. Positive comments frequently highlight punctuality, professional communication, and effective stain removal for carpets and upholstery. However, several low-star reviews criticize discrepancies between phone quotes and final prices, along with complaints about damaged furniture or incomplete cleaning results.
Google rating: 4.9 out of 5 from 342 reviews (96% five-star).
Reviews on this page: 342 Google reviews (317 with written comments, 51 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 23, 2026.
Service: Grout Cleaning Service serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Local Cleaning Services upholstery & carpet: 86/100 on this factor. Category median: 95.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Local Cleaning Services upholstery & carpet: 80/100 on this factor. Category median: 95.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Local Cleaning Services upholstery & carpet: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Local Cleaning Services upholstery & carpet: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Local Cleaning Services upholstery & carpet: 39/100 on this factor. Category median: 75.D
39
Bar = this company · dark tick = category median.
Star ratings
342 Google reviews we collected
4.9of 5
5 stars33096%
4 stars21%
3 stars00%
2 stars00%
1 star103%
Praise vs complaints
Phrases our text analysis found in 317 written reviews
97%praise
Praise64597%
Complaints213%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price3848%
Reasonable3645%
Overpriced45%
Not sure23%
$253-7% vs typical grout cleaning
Middle half of what 59 customers paid ($176–$359) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results17927%
Staff & attitude13620%
Speed & response13420%
Would recommend10916%
Price & value538%
Communication335%
Honesty & trust223%
What customers talk about
We read 317 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michael came over to my house on very short notice to deep clean my couch, and he did an amazing job!”
“😭 they sounds super nice on the phone, until something goes wrong, then they show their terrible face.”
“He was professional, thorough, and made the couch look so much better.”
“I really appreciated how quickly he was able to accommodate me.”
“We definitely recommend them and will call them again!”
“Avoid this company at all costs, especially if you have a valuable or delicate rug.”
“He did a wonderful job on our rugs and cushions at a reasonable price.”
“The tech did not clean my entire couch, overcharged me, and only took roughly 30 minutes doing work.”
“Super professional, responsive, and easy to work with.”
“I would definitely recommend Michael to anyone looking for a reliable and professional cleaning service!”
“Horrible and very dishonest!”
People customers mention
Michael40 reviews
Roy6 reviews
Mike3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Local Cleaning Services upholstery & carpet for 7 kinds of job. Pick one to see what they paid and said.
Peter1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Michael did a fantastic job! We definitely recommend them and will call them again!
Paid $350–400Reasonable priceUpholstery cleaning
Lyndsae1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Michael was professional, polite, and very knowledgeable. The appointment was easy to book and Michael arrived early and was efficient. I’ll definitely book with them again!
MarianneLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with Michael who was professional, efficient, and cleaned our couch with care. Would definitely recommend!
Paid $150–200Reasonable priceUpholstery cleaning
Barry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
So happy to have found Roy and Michael and Local Cleaning Services. Roy is extremely honest and knowledgeable. He did a wonderful job on our rugs and cushions at a reasonable price. Will definitely use again. Very nice person. Highly recommend!
Paid $250–300Great priceCarpet steam cleaning
MarkLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Local cleaning services did an exceptional job! Roy was very professional and knowledgeable. He cleaned my sofa thoroughly! Roy is an asset to your company. For anyone that needs their carpet cleaned, or sofas, I strongly recommend to give local cleaning services an opportunity to show their great service!
Paid $150–200Reasonable priceUpholstery cleaning
Bianca7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve used Local Cleaning Services Upholstery & Carpet about four times now, and I couldn’t be happier. I have two cats that shed constantly and occasionally leave messes on my couch, so it takes a beating. My couch looks, smells, and feels brand new again every time they come over.
I actually look forward to having…
Michael did a great job. He was able to remove stains that no one else could get out. He came back a second time to follow up and do a completely thorough job. I will be using him for all my cleaning jobs moving forward.
Services: Upholstery cleaning
Response from the owner · 2 days ago
Thank you, Jon, for the wonderful 5-star review. We are thrilled Michael removed stains others could not. We appreciated his follow-up visit to make the job completely thorough. As a professional cleaning service in Long Beach we offer upholstery cleaning, carpet cleaning, steam cleaning and deep cleaning. We are honored you will use us for future cleaning jobs.
Cynthia2 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Excellent service, super friendly and fast. I really don't know why I wanted so long. Will definitely use them again!
Response from the owner · 3 days ago
We appreciate your kind words, Cynthia. We are thrilled our team was friendly and fast. It means a lot to hear you will use us again. We are a professional cleaning service in Long Beach offering upholstery, carpet and steam cleaning along with thorough deep cleaning. Your feedback brightens our day and motivates the whole team.
Peter Hannan1 reviewiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Michael did a fantastic job! We definitely recommend them and will call them again!
Price assessment: Reasonable price
Price: $350–400
Services: Upholstery cleaning
Response from the owner · 4 days ago
Thank you, Peter, for the fantastic 5-star review. We are thrilled Michael did such a great job and that you recommend us. As a professional cleaning service in Long Beach we take pride in upholstery cleaning, carpet cleaning, steam cleaning and deep cleaning. Hearing you will call us again means a lot to the whole team. We look forward to serving you next time.
Daniel AgalarLocal Guide · 18 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Michael came over to my house on very short notice to deep clean my couch, and he did an amazing job! He was professional, thorough, and made the couch look so much better. I really appreciated how quickly he was able to accommodate me. I would definitely recommend Michael to anyone looking for a reliable and professional cleaning service!
Response from the owner · 5 days ago
Thank you for the great review, Daniel. We are glad Michael could accommodate your short notice request and deliver a thorough deep cleaning that refreshed your couch. Hearing he was professional and made the upholstery look so much better means a lot. As a Long Beach professional cleaning service we also offer carpet cleaning and steam cleaning. We appreciate your recommendation.
Lyndsae Hunter1 reviewiTotal number of Google reviews Lyndsae has written across all businesses on Google Maps, not just this one.
Michael was professional, polite, and very knowledgeable. The appointment was easy to book and Michael arrived early and was efficient. I’ll definitely book with them again!
Price assessment: Reasonable price
Price: $250–300
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · 6 days ago
Thank you, Lyndsae, for the wonderful 5-star review and for highlighting Michael’s professionalism and expertise. We’re pleased booking was easy and that he arrived early and worked efficiently. Your kind words mean a lot to our team. As a professional cleaning service in Long Beach we provide upholstery cleaning, carpet cleaning, steam cleaning and deep cleaning. We look forward to helping you again.
Jessica Shak5 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Mike was the best, nicest, most patient, most professional and most knowledgeable person. He was so caring and did a wonderful job on my rug! Will use him every time!
Price assessment: Great price
Services: Area rug cleaning
Response from the owner · a week ago
Thank you, Jessica, for the glowing review and for highlighting Mike’s patience, professionalism and care. We are thrilled he did a wonderful job on your rug. We appreciate you choosing our professional cleaning service in Long Beach. We look forward to helping with upholstery cleaning, carpet cleaning, steam cleaning and deep cleaning whenever you need. Your recommendation means a lot to our team.
Arij Mikati3 reviewsiTotal number of Google reviews Arij has written across all businesses on Google Maps, not just this one.
Michael did an amazing job, the difference is night and day!
Response from the owner · 2 weeks ago
Thank you, Arij, for the fantastic review. We are so glad Michael made such a dramatic difference. As a professional cleaning service in Long Beach we take pride in upholstery cleaning and carpet cleaning. We also provide steam cleaning and deep cleaning when needed. Your kind words motivate our team and we appreciate you sharing them.
Diona Vaughan4 reviewsiTotal number of Google reviews Diona has written across all businesses on Google Maps, not just this one.
OMG!
I’m embarrassed that I’ve never had my couch cleaned before. It looks brand new! I love that Local Cleaning is a family owned business and Michael is efficient, professional and knows what he’s doing. If you’ve never had professional cleaning for household upholstered furniture you need to pick up the phone and call this company. I was stunned at the black water that came from
Cleaning my blue velvet sectional. Michael is so good I’m having him come back next week to do my bed. Thanks Michael!!
-Diona
Response from the owner · 2 weeks ago
Thank you, Diona, for the wonderful review. We're thrilled your blue velvet sectional looks brand new after our upholstery cleaning. We appreciate you mentioning we are family owned and that Michael was efficient and professional. Seeing that black water come out is always striking, and we are glad you scheduled a deep cleaning for your bed next week. As a professional cleaning service in Long Beach, we also offer carpet cleaning and steam cleaning and appreciate your trust.
Summer ALocal Guide · 34 reviewsiTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
Michael is such a dedicated and responsive service provider to his clients and his community!
As I read others review, I was able to book my first appointment with him as soon as the next day morning and he gave my area rug a god’s work to revive it 😄
Thank you so much Michael and I’ll see you very soon!
Response from the owner · 2 weeks ago
Thank you, Summer, for the lovely review. We are so happy Michael could respond quickly and revive your area rug. As a professional cleaning service in Long Beach, we pride ourselves on upholstery cleaning and carpet cleaning. We also offer steam cleaning and deep cleaning for tougher jobs. Your kind words mean a lot and we look forward to your next appointment.
Gavin Ryan1 reviewiTotal number of Google reviews Gavin has written across all businesses on Google Maps, not just this one.
We appreciate the great review, Gavin. We're glad our quick service delivered good results. As a professional cleaning service in Long Beach, we take pride in upholstery cleaning and carpet cleaning. We also offer steam cleaning and deep cleaning for tougher jobs. Your feedback means a lot to our team.
