Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Local Cleaning Services upholstery & carpet logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%95+13.4Replies to reviews 7%39+2.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Local Cleaning Services upholstery & carpet

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 342 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Local Cleaning Services upholstery & carpet is better than 86% of grout cleaning.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Local Cleaning Services upholstery & carpet is better than 80% of grout cleaning.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Local Cleaning Services upholstery & carpet is better than —% of grout cleaning.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Local Cleaning Services upholstery & carpet is better than 95% of grout cleaning.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Local Cleaning Services upholstery & carpet is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Local Cleaning Services upholstery & carpet is better than 39% of grout cleaning.D
39

Reviews for your job

Customers hired Local Cleaning Services upholstery & carpet for 7 kinds of job.

Local Cleaning Services upholstery & carpet for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$409
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 8 Google reviews tagged “General carpet cleaning”

KhrystynaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I rarely leave reviews, but this company absolutely deserves one. Without a doubt, this is the best carpet cleaning company I’ve ever worked with. I’ve hired them multiple times, and every experience has been outstanding. My boutique has over 900 square feet of wall-to-wall carpet - not just on the floors, but on…

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Natanel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Life made easy! Hired Michael to do the things I cannot do myself: professionally clean rugs, bed and sofas. I'm very happy I used a local, independant cleaner, and I'm even happier to leave this review here for everyone to read!

Paid $450–500Reasonable priceDrapes & curtain cleaningCarpet steam cleaningUpholstery cleaning
Olivia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Incredible service, very professional, our sofas and rugs look like new!

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Camillia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My 8-year-old couch and rug needed some serious love after being in storage and Michael and his team absolutely delivered. They were friendly, incredibly professional and worked with such efficiency that I was genuinely impressed. Everything looks refreshed and smells brand new again. Thank you so much for the…

Paid $350–400Great priceGeneral carpet cleaning
Juliette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Me and my roommate had a GREAT experience with this company!! They came in, did an amazing and thorough job on the ivory couch— there was paw prints and stain remover discoloration everywhere and now it looks BRAND NEW. They took our white rug to the factory to clean, and it took maybe 2 days to get back when they…

Paid $350–400Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
ChrisLee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Unfortunately this company over promises and under delivers. They claim to be confident they can make couches, chairs, and other fabrics look good as new. What they fail to mention is the prices they give you over the phone are inaccurate. They will get to you place after seeing pictures of the items and being…

Paid $500+OverpricedCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Natalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work cleaning our rugs!

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaning
Arjun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael is awesome as a person and at his job. Service was professional, efficient, and well-priced.

Paid $150–200Reasonable priceUpholstery cleaningGeneral carpet cleaning

Price

$253-7% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 45%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning54$196–$415
Carpet steam cleaning26$170–$347
Area rug cleaning16$164–$398
Pet stain & odor removal14—
General carpet cleaning8$196–$409
Drapes & curtain cleaning3—
Mattress cleaning3—

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