Carpet cleaning service · Escondido, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%50+3.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 46 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 51%
5.0★★★★★456 Google reviews · 21 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
52%reviews answered by the owner
$321typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Local Floor Cleaner, Inc. five stars based on 456 reviews, with the owner responding to 52% of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for carpet, upholstery, and rug cleaning services. Recurring themes include thorough stain removal, efficient drying times, and the use of non-toxic products. No common criticisms are evident in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 456 reviews (99% five-star).
Reviews on this page: 456 Google reviews (405 with written comments, 17 with photos).
Owner responses: the business replied to 52% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Local Floor Cleaner, Inc.Upholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Local Floor Cleaner, Inc.: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Local Floor Cleaner, Inc.: 100/100 on this factor. Category median: 96.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Local Floor Cleaner, Inc.: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Local Floor Cleaner, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Local Floor Cleaner, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Local Floor Cleaner, Inc.: 50/100 on this factor. Category median: 86.C
50
Bar = this company · dark tick = category median.
Star ratings
456 Google reviews we collected
5.0of 5
5 stars45399%
4 stars31%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 405 written reviews
100%praise
Praise888100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4241%
Reasonable5755%
Overpriced00%
Not sure44%
$321+24% vs typical upholstery cleaning
Middle half of what 89 customers paid ($214–$471) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results22325%
Staff & attitude21524%
Speed & response17420%
Would recommend13215%
Price & value627%
Communication465%
Honesty & trust364%
What customers talk about
We read 405 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Skylar does a great job, thorough, friendly and a great value.”
“Their professionalism, attention to detail, and commitment to customer satisfaction truly set them apart.”
“They were on time answered all my questions and let me throw on a couple extra items to clean at the last minute.”
“I would absolutely use them again and highly recommend them.”
“They did a deep clean our sofa and loveseat for a great price that included the pet odor treatment.”
“He arrived on time, was courteous and respectful, and listened to our needs.”
“It’s refreshing to find a company that takes genuine pride in its work and treats its customers with such care and respect.”
People customers mention
Skylar43 reviews
Cleaners14 reviews
Skyler12 reviews
Alec11 reviews
Asher4 reviews
John4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Local Floor Cleaner, Inc. for 5 kinds of job. Pick one to see what they paid and said.
KKaren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Fantastic work! My house looks great. They were on time answered all my questions and let me throw on a couple extra items to clean at the last minute. Highly recommend.
Paid $500+Reasonable priceCarpet steam cleaningService not listed
JJasonLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Skyler returned my call promptly and scheduled to visit within a few days. He arrived on time, was courteous and respectful, and listened to our needs. After measuring the area and preparing the estimate, he clearly explained the process and then went on to clean all of carpet quickly and efficiently. All of the…
VVienna11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did a deep clean our sofa and loveseat for a great price that included the pet odor treatment. Our guy was quick and efficient. Dry time was a few hours, and we were back on our clean upholstery by the evening.
Paid $200–250Reasonable priceUpholstery cleaning
PPatricia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The person who cleaned my floors was on time, courteous, friendly, explained process of cleaning the carpet & took extra time to remove stains. The price is right. I would highly recommend them.
Paid $200–250Great priceCarpet steam cleaning
EEphraim28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
We just hired Local Floor Cleaner to clean our carpets and they did an amazing job! Professional, on time, and very thorough. Our carpets look brand new, even in high-traffic areas. Highly recommend and will definitely use them again! Skyler and his team are amazing!
RRosita5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have resided in my home for the past 30 plus years and have had several carpet professionals non could compare to Local Floor Cleaners a small business that needs to be supported by us residence so that we all can flourish I personally highly endorse them,
⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service!
I can’t say enough great things about Local Floor Cleaner! From start to finish, the entire experience was exceptional. Their professionalism, attention to detail, and commitment to customer satisfaction truly set them apart.
They took the time to make sure everything was done right, and the results were fantastic! It’s refreshing to find a company that takes genuine pride in its work and treats its customers with such care and respect.
If you’re looking for a reliable, professional floor cleaning company that delivers excellent results, I highly recommend Local Floor Cleaner! They’ve earned my trust and my future business. Five stars all the way!
Response from the owner · 6 hours ago
Thank you so much for this amazing review! We truly appreciate you taking the time to share your experience. Our team at Local Floor Cleaner, Inc. takes great pride in providing professional service, paying attention to the details, and making sure every customer feels well taken care of. It means a lot to know that our hard work and commitment to quality made such a positive impression. Thank you for trusting us with your home and for recommending our services. We look forward to earning your business again!
K
Karen Sabala6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Fantastic work! My house looks great. They were on time answered all my questions and let me throw on a couple extra items to clean at the last minute. Highly recommend.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Service not listed
Response from the owner · a year ago
Thank you so much for your review! We’re thrilled to hear that you’re happy with how your home looks and that our team could accommodate your last-minute additions. We always aim to be on time, thorough, and flexible for our customers. We appreciate the recommendation and look forward to helping again with your next cleaning!
J
Jason HartmanLocal Guide · 8 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Skyler returned my call promptly and scheduled to visit within a few days. He arrived on time, was courteous and respectful, and listened to our needs. After measuring the area and preparing the estimate, he clearly explained the process and then went on to clean all of carpet quickly and efficiently. All of the carpets are clean and fresh. Thanks Skyler, great work!
Skylar does a great job, thorough, friendly and a great value.
Services: Carpet steam cleaning
Response from the owner · 6 days ago
Thank you so much for the kind words! We’re happy to hear that Skylar provided thorough, friendly service and great value. At Local Floor Cleaner, Inc., we take pride in delivering quality carpet and floor cleaning with personal attention and fair pricing. We truly appreciate your support and look forward to helping you again!
V
Vienna Tutera11 reviewsiTotal number of Google reviews Vienna has written across all businesses on Google Maps, not just this one.
They did a deep clean our sofa and loveseat for a great price that included the pet odor treatment. Our guy was quick and efficient. Dry time was a few hours, and we were back on our clean upholstery by the evening.
Price assessment: Reasonable price
Price: $200–250
Services: Upholstery cleaning
Response from the owner · a week ago
Thank you so much for sharing your experience! We’re glad you were happy with your sofa and loveseat cleaning, including the pet odor treatment. At Local Floor Cleaner, Inc., we take pride in providing thorough upholstery cleaning with great results, convenient dry times, and fair pricing. We appreciate your trust in our team and hope to help you with your home cleaning needs again soon!
C
Cindyjo Cometa1 reviewiTotal number of Google reviews Cindyjo has written across all businesses on Google Maps, not just this one.
I’m very pleased with the work done. I had two 8x10 wool rugs cleaned, and they look amazing. These rugs are six years old and had never been professionally cleaned before. Skylar and Asher managed to remove stains and brighten them up really beautifully. (See pics - I wish I had taken a before to share!) They were on time, and Skylar was especially knowledgeable, professional, and kind.
Their prices are very reasonable, and the entire experience was wonderful from start to end. I would absolutely use them again and highly recommend them. I’m planning to have them clean the upstairs wall-to-wall carpeting next and they will be my go-to carpet/rug cleaners from here on out.(:
Price assessment: Great price
Response from the owner · a week ago
Thank you so much for taking the time to share such a thoughtful review! We’re thrilled that your wool rugs turned out beautifully and that Skylar and Asher were able to brighten them up and remove those stubborn stains. At Local Floor Cleaner, Inc., we take pride in providing professional area rug and carpet cleaning with the care and attention every home deserves. We’re so glad you had a wonderful experience from start to finish, and we truly appreciate your kind words about our team and pricing. Thank you for recommending us and for making us your go-to rug and carpet cleaners! We look forward to helping with your upstairs carpeting next.
C
Cameron Barbier1 reviewiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with the results! They went above and beyond, taking extra time to make sure every stain was completely removed rather than rushing through the job. You can really tell they take pride in their work and genuinely care about doing an amazing job. Our carpets and couch look brand new again!
Another huge plus is that they use non-toxic cleaning products, which gives us extra peace of mind. It’s great to find a company that delivers incredible results while also being mindful of the products they use.
If you’re looking for a carpet cleaner who is thorough, professional, and truly cares about customer satisfaction, I highly recommend them. Fantastic service, incredible results, and well worth it!
Response from the owner · a week ago
Thank you so much for this incredible review! We’re thrilled you’re happy with how your carpets and couch turned out. Our team takes pride in being thorough, taking the time to address stubborn stains, and making sure our customers are happy with the results. We’re also glad you appreciate our commitment to using cleaning products that are safer for families and pets. Thank you for trusting Local Floor Cleaner, Inc. with your home and for your wonderful recommendation. We truly appreciate your support!
P
Patricia Hewett5 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
The person who cleaned my floors was on time, courteous, friendly, explained process of cleaning the carpet & took extra time to remove stains. The price is right. I would highly recommend them.
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you so much for the wonderful review! We’re glad you appreciated our team’s punctuality, friendly service, and attention to detail. We take pride in explaining our carpet cleaning process, taking extra care with stubborn stains, and providing quality service at a fair price. Thank you for recommending Local Floor Cleaner, Inc.! We truly appreciate your support and look forward to serving you again.
K
Kelly Covello7 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Thank you so much for the great review! We’re glad you were happy with the results. At Local Floor Cleaner, Inc., we take pride in providing professional cleaning services and excellent customer care. We truly appreciate your support and look forward to serving you again!
E
Ephraim W.28 reviewsiTotal number of Google reviews Ephraim has written across all businesses on Google Maps, not just this one.
We just hired Local Floor Cleaner to clean our carpets and they did an amazing job! Professional, on time, and very thorough. Our carpets look brand new, even in high-traffic areas. Highly recommend and will definitely use them again! Skyler and his team are amazing!
Price assessment: Great price
Price: $150–200
Services: Pet stain & odor removal, Carpet steam cleaning
Response from the owner · Edited 3 weeks ago
Thank you so much for the wonderful review! We’re thrilled Skylar and the team left your carpets looking like new, even in those high-traffic areas. We take pride in providing thorough, professional carpet cleaning and reliable service from start to finish. We truly appreciate your recommendation and look forward to helping you keep your carpets looking their best!
