Garage door supplier · Steger, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%89+23.2Value 15%100+15.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 31 exterior door installersiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★179 Google reviews · 24 photos
99%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight prompt same-day or next-day service, clear communication, and reasonable pricing for garage door repairs and spring replacements. Technicians are described as knowledgeable and professional, often explaining issues and allowing customers to test the work. However, one low-star review notes a last-minute cancellation of a scheduled appointment, while another criticizes high prices and uncertainty during the service process.
Google rating: 5.0 out of 5 from 179 reviews (99% five-star).
Reviews on this page: 179 Google reviews (166 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Exterior Door Installer serving Steger, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other exterior door installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Local Garage Door RepairExterior Door Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Local Garage Door Repair: 94/100 on this factor. Category median: 85.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Local Garage Door Repair: 89/100 on this factor. Category median: 83.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Local Garage Door Repair: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Local Garage Door Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
179 Google reviews we collected
5.0of 5
5 stars17799%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 166 written reviews
99%praise
Praise36599%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1053%
Reasonable947%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9325%
Speed & response9125%
Would recommend6417%
Quality & results6016%
Price & value4111%
Communication144%
Honesty & trust62%
What customers talk about
We read 166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service is professional, extremely affordable and proficient.”
“Great service, she came the very next day and took care of me right away.”
“On time fast repair highly recommended happy with the service 🔧”
“Took the day off of work because they highly recommended someone on site to meet the technician called me 45 minutes before the conclusion of the four…”
“My service tech did a wonderful job & was very knowledgeable!”
“Very knowledgeable, professional, and reasonably priced!”
“Charron answered all my questions (even those that had nothing to do with the issue) and made sure everything was working properly before she left.”
“Moreover, you were upfront, honest, and reasonable with your pricing.”
People customers mention
Charron20 reviews
Coleman4 reviews
Sharon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Local Garage Door Repair for 3 kinds of job. Pick one to see what they paid and said.
JJudyLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Local Garage Door Repair is amazing! Hands down the best in all Repair needs and even if you're looking to get a new garage door. Service is professional, extremely affordable and proficient. I will go no other place but GDR!
Great priceGarage door consultationGeneral repairs & installation
AALocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Charron was great. She was very informative and gave me different options on what I needed completed. I would definitely recommend her.
Reasonable priceGeneral repairs & installation
Eeric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My money well spent at “Local Garage Door Repair”. I’m left feeling like I got the better end of the deal!! Thank you Charron!
Happy customer here!
Great priceCustomer supportGeneral repairs & installation
RReed7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
made an appointment five days in advance. They gave me a four hour window for when they would arrive. Took the day off of work because they highly recommended someone on site to meet the technician called me 45 minutes before the conclusion of the four hour window to tell me they were not meeting expectations. appointment was cancelled .
JJohnLocal Guide · 90 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Sharron came out fixed my problem and even showed me things to check in the future. Very knowledgeable, professional, and reasonably priced! Sharon just came out for a different problem springs needed replacement she was here in 30min and done in about 30min thanks again!!
TTerrence1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My service tech did a wonderful job & was very knowledgeable! I highly reccomend this company for you garage needs! Thank you guys very much for your services!
Local Garage Door Repair is amazing! Hands down the best in all Repair needs and even if you're looking to get a new garage door. Service is professional, extremely affordable and proficient. I will go no other place but GDR!
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Response from the owner · a week ago
Thank you so much for the fantastic review, Judy! We are thrilled to hear you found our team professional, affordable, and proficient. We appreciate your trust and look forward to being your go-to for any future repairs or new garage door needs.
A
A JLocal Guide · 4 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Charron was great. She was very informative and gave me different options on what I needed completed. I would definitely recommend her.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a year ago
Thank you for your kind words! We're thrilled to hear that Charron provided you with informative guidance and multiple options to meet your needs. Your recommendation means a lot to us, and we appreciate your support. If you ever need anything else, we’re here to help!
E
eric peterson3 reviewsiTotal number of Google reviews eric has written across all businesses on Google Maps, not just this one.
My money well spent at “Local Garage Door Repair”. I’m left feeling like I got the better end of the deal!! Thank you Charron!
Happy customer here!
Price assessment: Great price
Services: Customer support, General repairs & installation
Response from the owner · 2 months ago
Eric,
Thank you so much for the wonderful review! We truly appreciate your business and are glad you felt you received great value for your money. It was a pleasure helping you, and we’re grateful to have you as a happy customer!
Thank you for choosing Local Garage Door Repair! 🔧🚪
R
Reed Amireh7 reviewsiTotal number of Google reviews Reed has written across all businesses on Google Maps, not just this one.
made an appointment five days in advance. They gave me a four hour window for when they would arrive. Took the day off of work because they highly recommended someone on site to meet the technician called me 45 minutes before the conclusion of the four hour window to tell me they were not meeting expectations. appointment was cancelled .
Response from the owner · 2 months ago
Reed we are truly sorry for your experience and would like a chance to rectify the situation.
In this rare instance we were not able to honor the scheduled window for your. We respect your decision to cancel the appointment but if you should have a change of heart we are here to serve. There are no excuses being made however jobs tend to run longer than expected if given the chance we make up nicely for it. Appreciate your consideration!
J
John TurnerLocal Guide · 90 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Sharron came out fixed my problem and even showed me things to check in the future. Very knowledgeable, professional, and reasonably priced! Sharon just came out for a different problem springs needed replacement she was here in 30min and done in about 30min thanks again!!
Response from the owner · 2 years ago
Hey John, thanks for your review and we were happy to help you with your garage door opener issue. Your feedback means the world to us thanks again.
T
Terrence Conner1 reviewiTotal number of Google reviews Terrence has written across all businesses on Google Maps, not just this one.
My service tech did a wonderful job & was very knowledgeable! I highly reccomend this company for you garage needs! Thank you guys very much for your services!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 5 months ago
Thank you so much, Terrence. We're thrilled to hear your service tech did a wonderful job and that you would recommend us. We appreciate your kind words and are glad we could take care of your garage needs. If you need anything else, please give us a call or message anytime.
R
Rashad King (atechieinchrist)9 reviewsiTotal number of Google reviews Rashad has written across all businesses on Google Maps, not just this one.
Great service, she came the very next day and took care of me right away. I called a big company and they told me I was a few weeks out.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 6 months ago
Thank you for the kind review! We’re glad we could get to you quickly and take care of the issue right away. We know long waits are frustrating, so we appreciate you choosing us. Please call anytime if you need anything else.
M
Mary Mathias4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Charron was great! She arrived within 30 minutes after I called. Very professional and polite. She was able to reattach the garage door opener which had pulled out of the ceiling, leaving it hanging. She determined that the bolts that had been installed were not long enough. Charron answered all my questions (even those that had nothing to do with the issue) and made sure everything was working properly before she left. I would highly recommend!
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 6 months ago
Mary, thank you for the glowing review and for recommending us. We're so glad Charron arrived quickly, fixed the opener by installing the correct bolts, and took the time to answer all your questions. We’ll pass your kind words along to her. We appreciate your trust and are here if you need anything in the future.
J
Jaimee McGhee3 reviewsiTotal number of Google reviews Jaimee has written across all businesses on Google Maps, not just this one.
Amazing Service! My garage door spring broke.. They came right out. Excellent excellent excellent customer service. I will spread the word that this company is amazing. Five stars all day.!
Response from the owner · 6 months ago
Thank you so much for the five-star review, Jaimee! We're thrilled we could get your garage door spring fixed quickly and that you had an excellent experience, and we'll pass your kind words along to the team. We appreciate you spreading the word and are here whenever you need us again.
K
Keonta Mathes2 reviewsiTotal number of Google reviews Keonta has written across all businesses on Google Maps, not just this one.
On time fast repair highly recommended happy with the service 🔧
Response from the owner · 6 months ago
Thank you, Keonta! We're glad we could provide a fast, on-time repair and that you're happy with the service. We appreciate the recommendation and look forward to helping you again whenever you need us.
