Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Lock Pro Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty99−0.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Lock Pro Cleaning Services

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,597 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lock Pro Cleaning Services is better than 99% of steam cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lock Pro Cleaning Services is better than 99% of steam cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lock Pro Cleaning Services is better than 99% of steam cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lock Pro Cleaning Services is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lock Pro Cleaning Services is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lock Pro Cleaning Services is better than 98% of steam cleaning services.A
98

Reviews for your job

Customers hired Lock Pro Cleaning Services for 8 kinds of job.

Lock Pro Cleaning Services for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.193
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 193 Google reviews tagged “Upholstery cleaning” · showing 20

Birdy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alan and Alfonso were professional, friendly, and courteous from start to finish. Their customer service was outstanding! They were able to get out a stain on one of my chairs that I was worried about, the cleaning solution they used worked exceptionally well. I am very satisfied with the service I received from…

Paid $350–400Reasonable priceUpholstery cleaning
Faith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

10 out of 10 for prompt, professional, attention to detail, neat and orderly and mindful consideration for preferences! My technicians were Brian and Leon. I have a pet and they made my white carpet and white furniture back to new! The carpet and furniture both began drying before they left so no soaked carpet!…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Syd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was my first experience using Kevin’s company, and I was extremely happy with the service! Kevin was super attentive from the beginning and gave me a great price for the work. Alan and Alonzo were both incredibly polite, professional, and worked quickly and efficiently. Everything was handled so well, and I…

Paid $300–350Great priceCarpet steam cleaningUpholstery cleaning
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Based upon reviews from people- we selected Lock Pro Cleaning Services to clean our living furniture. Arrived on time, efficient use of their time, cleaned up afterwards…furniture looks great! Will be hiring again.

Paid $400–450Reasonable priceUpholstery cleaning
Sheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very polite company! On time, worked and cleaned very well! Highly recommend their service.!

Paid $400–450Not sureUpholstery cleaning
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had 3 bedrooms, a hallway, a living room, a couch, 2 chairs and a double recliner cleaned. Thank you Kevin for sending the 2 men, Alan and Alonso, who cautioned me about the slippery substance sprayed on the carpet for my protection. Not only were they courteous and professional, they cleaned everything within…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Kristle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional and cleaned my furniture very nice n

Paid $350–400Reasonable priceUpholstery cleaning
Betty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician arrived on time. After looking over area explained what he was going to do. Gave me an approximate time he wpuld be finished. Very courteous. He did an EXCELLENT JOB. He cleaned carpet and sofa. Highly reccommed this cleaning service

Carpet steam cleaningUpholstery cleaning
TheLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

⭐️⭐️⭐️⭐️⭐️ I highly recommend Lock Pro Cleaning Services! After the recent flooding, they cleaned all of my floors, carpets, rugs, and upholstery, and the results were phenomenal. They completed everything in less than two and a half hours without sacrificing quality. The team was extremely professional,…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a wonderful experience with Lock Pro Cleaning Services! Kevin was amazing to work with when scheduling my appointment—he was friendly, responsive, and made the entire process easy. The two gentlemen who came to clean my couch arrived right on time, were professional, and incredibly kind. They did an excellent…

Paid $200–250Reasonable priceUpholstery cleaning
niki3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Super communicative, timely scheduling, reasonably priced and did a great job! Highly recommend

Paid $250–300Reasonable priceUpholstery cleaning
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional and experienced! Great results!

Paid $200–250Reasonable priceUpholstery cleaning
Jayme7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Needed same day service and Lockpro Clean Services made themselves available. Did a fantastic job on my couch and chairs.They were very professional. They took their time to ensure all fabric was cleaned. I will use them again.

Paid $350–400Reasonable priceUpholstery cleaning
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cleaned two bedroom carpets and two love seats. Did a great job. Very polite and efficient and answered all of my questions. Will be using them again!

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaning
Iechia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you thank you thank you!!! The team was able to come out within 24 hours and get my sectional right together. Very professional and knowledgeable. I will definitely use them in the future for other jobs.

Great priceUpholstery cleaning
JamieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We use Google reviews quite a bit and I have never seen 5.0 stars with 1,500 reviews. Someone always has a BS complaint. This is the second time we have used them and could not be happier! Obviously they are worth their grade. Kevin and all his technicians are thorough and professional. I would recommend them…

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaning
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had my recliner professionally cleaned by Lock Pro Cleaning Services yesterday, and I couldn't be happier with the results! Alan and Alonso did an outstanding job. They were professional, friendly, and paid great attention to detail. My recliner looks and smells so much better than before. What impressed me the…

Paid $100–150Great priceUpholstery cleaning
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had Lock Pro come to my home this morning. We had a little bit of a emergency with ok or rugs. Leon and Anthony did a excellent job cleaning the rugs. So much so that we had them do our couches. My wife and I would recommend this company. Very well done, Leon and Anthony. Thank you.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
dana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am very satisfied with the service I received from Lock Pro Cleaning Service! The team was professional, friendly, and courteous from start to finish. Their customer service was outstanding and made the entire experience pleasant and stress-free. The cleaning solutions they used worked exceptionally well, leaving…

Paid $100–150Reasonable priceUpholstery cleaning
Rachon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service provided by Lock Pro was professional from beginning to end. I highly recommend this company for your cleaning needs

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning

Show more upholstery cleaning reviews (173 more) →

Price

$324+9% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 69%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning517$170–$390
General carpet cleaning462$170–$359
Pet stain & odor removal319$203–$385
Upholstery cleaning193$196–$359
Area rug cleaning142$164–$359
Carpet cleaning30$170–$429
Drapes & curtain cleaning10$207–$366
Mattress cleaning10$126–$335

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