Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Reviewers at this Moscow salon generally praise the quality of haircuts and styling, noting that staff members are professional, communicative, and attentive to client requests. The business is described as clean and affordable. However, a recurring criticism involves a failure to return phone calls for appointment scheduling. Additionally, some customers reported overhearing disrespectful remarks made by staff regarding local demographics.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: craft & service.
Bar = this company · dark tick = category median.
22 Google reviews we collected
Phrases our text analysis found in 12 written reviews
How often each topic comes up in the written reviews
We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I couldn’t be more pleased with Miranda’s professional expertise!”
“If you’re in Moscow and need your hair cut or styled, I recommend going straight to her.”
“Kaitlyn & Miranda do excellent work on hair.”
“Haircuts make me nervous, and she was really easy to talk to and helpful.”
“Great place, clean affordable and a wonderful haircut!”
“After 2 years of living here, I feel like I have finally found someone I trust to do my hair.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Loft for 2 kinds of job. Pick one to see what they paid and said.
I absolutely LOVED my experience at the Loft. Miranda gave me a gorgeous haircut that looks beautiful whether I curl it, blow dry it, or even just let it air dry. I couldn’t be more pleased with Miranda’s professional expertise! I highly recommend this salon!
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 3 | $45–$91 |
| Hairstyling | 2 | $58–$136 |
4.5 ★★★★★ 22 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I absolutely LOVED my experience at the Loft. Miranda gave me a gorgeous haircut that looks beautiful whether I curl it, blow dry it, or even just let it air dry. I couldn’t be more pleased with Miranda’s professional expertise! I highly recommend this salon!
I have called in the effort to make an appointment, left a voicemail and was never called back! I heard great things about this salon, but it seems like bad business to just never return a call
Kaitlyn & Miranda do excellent work on hair. Highly recommended
Miranda is so great! Love my haircut, thank you so much!! After 2 years of living here, I feel like I have finally found someone I trust to do my hair.
Love this place and Kaitlin is amazing!!!!
Kaitlan is a true professional and a delight to be around. I always look forward to my next appointment. If you’re in Moscow and need your hair cut or styled, I recommend going straight to her. I’m never disappointed and you won’t be either.
Good service, but overheard a worker and customer speaking about how ‘addiction’ has gone up in moscow due to the ‘indians’. very disrespectful and it’s very shocking that people think it’s okay to say things like that.
Amazing. Went in with a picture and came out with exactly what I wanted. LOVE IT!
I had really good experiences with the owner, Miranda. Haircuts make me nervous, and she was really easy to talk to and helpful.
Excellent! So happy I found this salon. ❤️🍀
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
