iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%82+48.1Reliability 26%70+18.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 81Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 36 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 14%
4.7★★★★★27 Google reviews · 10 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe Lombardo's Bonded Tree Service as punctual, professional, and thorough in handling tree removal, pruning, and stump grinding. Reviewers frequently highlight fair pricing, clear communication regarding options, and complete cleanup of debris. However, a recurring criticism in lower-rated reviews involves a failure to return phone calls for estimates, leading to frustration for those seeking initial quotes.
Google rating: 4.7 out of 5 from 27 reviews (93% five-star).
Reviews on this page: 27 Google reviews (22 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: July 4, 2026.
Service: Palm Tree Trimmer serving Beaumont, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lombardo's Bonded Tree Service, LLC: 82/100 on this factor. Category median: 95.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lombardo's Bonded Tree Service, LLC: 70/100 on this factor. Category median: 95.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lombardo's Bonded Tree Service, LLC: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lombardo's Bonded Tree Service, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lombardo's Bonded Tree Service, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.7of 5
5 stars2593%
4 stars00%
3 stars00%
2 stars14%
1 star14%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
98%praise
Praise5398%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1120%
Price & value1120%
Would recommend1120%
Staff & attitude1019%
Speed & response815%
Communication24%
Honesty & trust12%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have used Lombardo's Tree Service in the past with amazing results but they are not as customer service focused as they once were.”
“Very reasonable prices and lead times and the crew was great.”
“So disappointed with the lack of professionalism and service that I am revising my rating from 5 stars to 1 star.”
“Their pricing was better than we expected, and the level of professionalism from start to finish was outstanding.”
“I am pleased to report that we received prompt and expert service this time.”
“They listened to any other concerns that I had and trimmed more if I thought that they should.”
“Chris took the time to walk us through our options and gave us honest, expert advice.”
People customers mention
Oak3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lombardo's Bonded Tree Service, LLC for 4 kinds of job. Pick one to see what they paid and said.
DDixie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Update (6/2026)...My husband and I have several trees in our backyard that need attention so we decided to give Lombardo's one more try. I am pleased to report that we received prompt and expert service this time. The owner of the company came out and gave us a bid himself even though he and his wife had just had…
EE.S.5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Lombardo’s Tree Service went above and beyond!
We had a large oak tree that needed pruning, along with several dead limbs from a neighboring live oak hanging into our backyard. Chris took the time to walk us through our options and gave us honest, expert advice. We were originally worried we might need to remove…
CClint3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
These guys did a great job. Very reasonable prices and lead times and the crew was great. Will 100% call them again next time.
Tree stump removalTree removalTree stump grinding+ Punctuality+ Quality+ Value
SscottLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Their employees were very professional and careful in working in my front yard. I had a beautiful Oak tree that was leaning from the storm and they trimmed it and put dirt around it to help save it. They trimmed my other trees and took off any of the dead limbs that I had. They listened to any other concerns that I…
Tree stump removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
DDaniel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The Lombardo’s tree service I have used for many years. I highly recommend them. They get in and get the job done quickly every time. And treat us very fairly every time.
Tree stump removalTree removalTree stump grinding+ Professionalism+ Value
SSavanna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I've used Lombardo's to have a live oak lifted, a water oak and a magnolia tree taken down and three stumps grinded. The arborist also identified a unique tree I had.
They then returned a year later and pulled up a 50 year old chain link fence. They've always been a pleasure to work with and I will always come back…
Update (6/2026)...My husband and I have several trees in our backyard that need attention so we decided to give Lombardo's one more try. I am pleased to report that we received prompt and expert service this time. The owner of the company came out and gave us a bid himself even though he and his wife had just had a new baby. Wow!! Can't thank them enough for their help.
Deeply disappointed...I have used Lombardo's Tree Service in the past with amazing results but they are not as customer service focused as they once were. I recently called and asked for a quote with the promise that someone would call me back...no one ever called. I called a second time with the same promise and no call back. So disappointed with the lack of professionalism and service that I am revising my rating from 5 stars to 1 star.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
E
E.S.5 reviewsiTotal number of Google reviews E.S. has written across all businesses on Google Maps, not just this one.
Lombardo’s Tree Service went above and beyond!
We had a large oak tree that needed pruning, along with several dead limbs from a neighboring live oak hanging into our backyard. Chris took the time to walk us through our options and gave us honest, expert advice. We were originally worried we might need to remove the tree entirely, but thanks to his guidance, that wasn’t necessary.
The crew showed up on time, worked efficiently, and left our yard absolutely spotless and not a single branch or leaf left behind. Their pricing was better than we expected, and the level of professionalism from start to finish was outstanding.
It’s refreshing to see a locally owned and operated business deliver this kind of quality service. I truly could not be happier with the results. Highly recommend Lombardo’s Tree Service to anyone needing expert tree care, because you won’t be disappointed!
B
Byron TravisLocal Guide · 17 reviewsiTotal number of Google reviews Byron has written across all businesses on Google Maps, not just this one.
Being new to the Golden Triangle, we didn't know who to call for the removal of a huge pine tree next to the house we just purchased in Lumberton. After a couple of recommendations and lots of research online, we had 3 different companies give us bids. We normally don't go with the lowest bidder but Lombardo's years in business and their reviews, we decided to give it a whirl. Chris and his team showed up when they said they would to tackle this monster of a tree. They did an amazing job and I must say their main climber has nerves of steel. I would highly recommend Lombardo's Tree Service for any and all of your needs!
Update after using Lombardo's over the past 4 years.
We have now used Lombardo's Tree service on 4 different occasions at our home in Lumberton. Always fair pricing, amazing professional work. These guys are the best around. They have dropped 2 huge pine trees that were over 85ft tall and close to our house without so much as a pine needle landing on the roof. Chris and team get 5 star ratings from us!
Positive: Punctuality, Quality, Value
Services: Tree stump removal, Tree removal
C
Clint C3 reviewsiTotal number of Google reviews Clint has written across all businesses on Google Maps, not just this one.
Their employees were very professional and careful in working in my front yard. I had a beautiful Oak tree that was leaning from the storm and they trimmed it and put dirt around it to help save it. They trimmed my other trees and took off any of the dead limbs that I had. They listened to any other concerns that I had and trimmed more if I thought that they should. I would use them again and would definitely
recommend them.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Tree stump removal, Tree trimming & pruning
D
Daniel Zimmerman5 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
The Lombardo’s tree service I have used for many years. I highly recommend them. They get in and get the job done quickly every time. And treat us very fairly every time.
Positive: Professionalism, Value
Services: Tree stump removal, Tree removal, Tree stump grinding, Tree transplanting, Tree trimming & pruning
B
Beverly MartinezLocal Guide · 62 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
I've used Lombardo's to have a live oak lifted, a water oak and a magnolia tree taken down and three stumps grinded. The arborist also identified a unique tree I had.
They then returned a year later and pulled up a 50 year old chain link fence. They've always been a pleasure to work with and I will always come back to them for any of my land clearing needs.
G
Gary MyersLocal Guide · 27 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
