Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
London Fog Chimney Sweeps logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty41−5.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

London Fog Chimney Sweeps

Detroit, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 16 chimney sweep services · 4.7★ from 433 Google reviews

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Report card

Percentile vs other chimney sweep services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.London Fog Chimney Sweeps is better than 85% of chimney sweep services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.London Fog Chimney Sweeps is better than 79% of chimney sweep services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.London Fog Chimney Sweeps is better than 41% of chimney sweep services.C
41
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.London Fog Chimney Sweeps is better than 100% of chimney sweep services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.London Fog Chimney Sweeps is better than 100% of chimney sweep services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.London Fog Chimney Sweeps is better than 6% of chimney sweep services.F
6

Reviews for your job

Customers hired London Fog Chimney Sweeps for 8 kinds of job.

London Fog Chimney Sweeps for chimney repair & restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Chimney repair & restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 13 Google reviews tagged “Chimney repair & restoration”

Madu1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They fixed my chimney cap and did it in a day at a fair price.

Chimney repair & restoration
Logan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This was the best experience I’ve had with customer service, they were able to make it happen within a week, and the install team was so pleasant and professional. I was quoted 6,000 more from another company. You would be crazy to go anywhere else. Best ever!!! Thank you London Fog Chimney!!!!!

Chimney repair & restorationFireplace installations+ Responsiveness+ Punctuality+ Quality
R.Local Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called to inquiry about cleaning my wood stove. He was in the area & had time same day. He cleaned the wood stove & fixed an major issue. Very respectful & helpful. Patiently answered all my questions, even the ones I asked more than once. Will be hiring him in the future.

Chimney flue cleaningChimney repair & restorationStove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
M10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian was excellent, he came out promptly and fixed my problem. He was easy deal with and charged a fair price. I would highly recommend him. Thanks Brian

Customer photo from M's review
Chimney repair & restoration+ Responsiveness+ Punctuality+ Quality
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian did an amazing job putting in a new chimney flue and a chimney liner, I highly recommend calling him for all your chimney needs.

Chimney repair & restorationRain cap installation+ Punctuality+ Professionalism+ Value
ShonnLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed a new chimney cap to cure a squirrel issue on a Sunday evening. Of course I immediately googled service companies in my area. London Fog Chimney Sweeps, not only available on Sunday, but accepted pictures of my issue, gave their professional opinion to permanently fix the problem, provided me exact date and…

Chimney inspectionsChimney repair & restoration+ Responsiveness+ Punctuality+ Quality
DaniLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called to have my wood stove removed and Brian was very responsive. He came over and took out the old and heavy (500lb) stove and removed all the piping with it. He cleaned up after he was finished! He will be coming back to install a damper. I will be using him for all of my fireplace/chimney needs!

Chimney repair & restoration+ Responsiveness+ Professionalism
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The employees are extremely friendly & helpful, London Fog has been around for over 30 years, I love the way they do business, always go above & beyond. It is the company which I highly recommend for Detroit Metropolitan areas. Prices are decent very trustful.

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality
Alaa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend.

Chimney cleaningChimney repair & restoration+ Quality+ Professionalism+ Value
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were buying a house and the house we were buying needed a damper repair. Our first quote came in for $5000! London fog quoted $895. They were honest and fair! And they were prompt in the repair. I would definitely recommend this company to anyone who needs anything done!

Chimney inspectionsChimney repair & restoration+ Responsiveness+ Punctuality+ Quality
Karin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brian at London Fog Chimney Sweeps is the absolute best!!! Several years ago I had a fireplace and chimney that needed a complete overhaul. I also wanted to convert the gas fireplace back to a wood burning fireplace. He did it all and it turned out perfect. So, naturally, when our home that is presently up for…

Chimney cleaningChimney flue cleaningChimney repair & restoration+ Responsiveness+ Punctuality+ Quality
Daron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Although I waited a week longer for the rain season. It was worthwhile. The guys did a great job rebuilding my chimney, that looks nice. They are people of their word. Thank you

Chimney repair & restoration+ Professionalism
Brenda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Chimney inspectionsChimney repair & restoration+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney cleaning34—
Chimney inspections23—
Chimney flue cleaning21—
Chimney repair & restoration13—
Rain cap installation10—
Stove & fireplace cleaning9—
Smoke chamber cleaning6—
Fire prevention2—

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