Thomas Sheehy5 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent communication, friendly and does great work. Strongly recommended!
London Fog Chimney Sweeps
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty41−5.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 16 chimney sweep servicesPosition by Experts Score among all companies we track in this category. · better than 33%
4.7 ★★★★★ 433 Google reviews · 24 photos
92%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
London Fog Chimney Sweeps at a glance
London Fog Chimney Sweeps holds a 4.7 rating from 433 reviews, with customers praising punctuality, clean work, fair pricing, and helpful explanations during chimney inspections and repairs. However, several low-star reviews highlight consistent issues with rude phone interactions, missed appointments, and unprofessional behavior, including instances of employees smoking on property or failing to return communications. The owner has not replied to any reviews.
- Google rating: 4.7 out of 5 from 433 reviews (92% five-star).
- Reviews on this page: 433 Google reviews (395 with written comments, 19 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 24, 2026.
- Service: Chimney Sweep Service serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other chimney sweep services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.London Fog Chimney Sweeps: 85/100 on this factor. Category median: 85.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.London Fog Chimney Sweeps: 79/100 on this factor. Category median: 80.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.London Fog Chimney Sweeps: 41/100 on this factor. Category median: 94.C
41
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.London Fog Chimney Sweeps: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.London Fog Chimney Sweeps: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.London Fog Chimney Sweeps: 6/100 on this factor. Category median: 42.F
6
Bar = this company · dark tick = category median.
Star ratings
433 Google reviews we collected
- 5 stars39992%
- 4 stars31%
- 3 stars20%
- 2 stars31%
- 1 star266%
Praise vs complaints
Phrases our text analysis found in 395 written reviews
- Praise88396%
- Complaints334%
Topic share
How often each topic comes up in the written reviews
- Speed & response20622%
- Staff & attitude16918%
- Would recommend14716%
- Quality & results13815%
- Price & value13014%
- Honesty & trust718%
- Communication556%
What customers talk about
We read 395 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Schedule was easy and the inspection and cleaning were well done and quick!”
“Excellent communication, friendly and does great work.”
“I called 1 hour before scheduled window of time and got yelled at for bothering him while he was in a customer's house.”
“I will definitely call again next fall, and I highly recommend!”
“I wouldn't recommend his services and seriously question the validity of the 5 star reviews on his google page (they're most likely bot reviews)”
“Brian showed up within the time scheduled for the appointment, conducted a thorough inspection, and swept the chimney with absolutely zero mess!”
“He also noticed some damaged brick on my chimney that I wouldn’t have known about.”
“He did a great jog that was above and beyond for a very reasonable fee.”
“When he came in he left a muddy trail and rubbed it into the carpet while saying "just a little dirt" not worth the money.”
“…informative about caretaking and any recommendations to maintain the integrity of the brick chimney…”
“Told me to not call any other company as they were all scammers.”
“He explain everything to me and as a single mother just moved into our new home, never owning a fireplace before me being clueless I definitely unders…”
“…ssional and made it clear to state that he already called and that I did not answer my phone; all while sounding very agitated.…”
People customers mention
- Brian 79 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired London Fog Chimney Sweeps for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We are always pleased with the service from London Fog! Brian showed up within the time scheduled for the appointment, conducted a thorough inspection, and swept the chimney with absolutely zero mess! London Fog is who we will continue to turn to for maintenance and cleaning of our wood burning insert! Highly recommend!
Tressa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Definitely the best experience. He explain everything to me and as a single mother just moved into our new home, never owning a fireplace before me being clueless I definitely understand my fireplace now and very clean. Great price !!!!!!!!
Judy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We could not be happier with your service. We were kept informed throughout the process from first contact to completion of the service. Top notch!
Caleigh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I have been needing a chimney cleaning and inspection since moving into my new home. Schedule was easy and the inspection and cleaning were well done and quick! I’m glad I came across a locally owned business with great service!
laetitia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
London frog chimney is doing a great job on my house for three years now. I really recommend this company.
hilary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brian was amazing and helped us right away. He did a great jog that was above and beyond for a very reasonable fee. I would highly recommend him
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Chimney cleaning | 34 | — |
| Chimney inspections | 23 | — |
| Chimney flue cleaning | 21 | — |
| Chimney repair & restoration | 13 | — |
| Rain cap installation | 10 | — |
| Stove & fireplace cleaning | 9 | — |
| Smoke chamber cleaning | 6 | — |
| Fire prevention | 2 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 433 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Maya Abouya7 reviewsTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick service for my fireplace cleaning
Matthew Schuldt3 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are always pleased with the service from London Fog! Brian showed up within the time scheduled for the appointment, conducted a thorough inspection, and swept the chimney with absolutely zero mess! London Fog is who we will continue to turn to for maintenance and cleaning of our wood burning insert! Highly recommend!
Tressa Halbritter3 reviewsTotal number of Google reviews Tressa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDefinitely the best experience. He explain everything to me and as a single mother just moved into our new home, never owning a fireplace before me being clueless I definitely understand my fireplace now and very clean. Great price !!!!!!!!
Ahmad beydoun1 reviewTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and detailed inspection was performed Clean and professional
Judy Weaver13 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe could not be happier with your service. We were kept informed throughout the process from first contact to completion of the service. Top notch!
Caleigh Griffin1 reviewTotal number of Google reviews Caleigh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been needing a chimney cleaning and inspection since moving into my new home. Schedule was easy and the inspection and cleaning were well done and quick! I’m glad I came across a locally owned business with great service!
Emily Page7 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleArrived in a timely manner. Chimney was cleaned and inspected
laetitia adenot.d2 reviewsTotal number of Google reviews laetitia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLondon frog chimney is doing a great job on my house for three years now. I really recommend this company.
hilary bell8 reviewsTotal number of Google reviews hilary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrian was amazing and helped us right away. He did a great jog that was above and beyond for a very reasonable fee. I would highly recommend him
Business details
- Phone: (734) 536-1830
- Website: londonfogchimney.com
- Service area: Detroit, MI