Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
London Fog Chimney Sweeps logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty41−5.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

London Fog Chimney Sweeps

Detroit, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 16 chimney sweep services · 4.7★ from 433 Google reviews

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Report card

Percentile vs other chimney sweep services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.London Fog Chimney Sweeps is better than 85% of chimney sweep services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.London Fog Chimney Sweeps is better than 79% of chimney sweep services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.London Fog Chimney Sweeps is better than 41% of chimney sweep services.C
41
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.London Fog Chimney Sweeps is better than 100% of chimney sweep services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.London Fog Chimney Sweeps is better than 100% of chimney sweep services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.London Fog Chimney Sweeps is better than 6% of chimney sweep services.F
6

Reviews for your job

Customers hired London Fog Chimney Sweeps for 8 kinds of job.

London Fog Chimney Sweeps for smoke chamber cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Smoke chamber cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 6 Google reviews tagged “Smoke chamber cleaning”

Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I will start this off that I have used a common name chimney sweeping / cleaning company for years. I found Brian and London Fog this season and will only use him moving forward. The past company (come to find out) was not doing a solid sweep and clean. He is professional, honest and fair priced. I will be having him back each year moving forward.

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality
AlexLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

BEST PRICE AND SERVICE. Brian came right on time and cleaned my super dirty chimney within 30 minutes. He did excellent work and has the lowest price out of the companies I've called.

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Professionalism
AnthonyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was the first time and not the last time i use London Fog Bryan was on time ahead of schedule called to let me know he be early for my chimney sweep Came in saw that i had a very old Buck stove insert asked if i had a liner i said yes. Bryan got to work fast laid out a floor covering and set up his massive…

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My impression of Bryan after talking to him over the phone was that he was a man who cared about doing his job and doing it well. I’m happy to say that he lived up to that expectation and some! Bryan did a great job cleaning up a what could only be described as a really dirty fireplace. He was clean, effective and…

Chimney cleaningChimney flue cleaningSmoke chamber cleaning+ Quality
Trevor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called London fog, and they came out the same day. Was very professional, and made sure to answer any question that I had. I highly recommend using this company if you need any work done on your chimney!

Chimney cleaningChimney flue cleaningSmoke chamber cleaning+ Responsiveness+ Punctuality+ Quality
Patrick5 years ago★★★★★

Rating only, no written review.

Chimney flue cleaningSmoke chamber cleaning+ Punctuality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney cleaning34—
Chimney inspections23—
Chimney flue cleaning21—
Chimney repair & restoration13—
Rain cap installation10—
Stove & fireplace cleaning9—
Smoke chamber cleaning6—
Fire prevention2—

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