Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
London Fog Chimney Sweeps logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty41−5.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

London Fog Chimney Sweeps

Detroit, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 16 chimney sweep services · 4.7★ from 433 Google reviews

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Report card

Percentile vs other chimney sweep services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.London Fog Chimney Sweeps is better than 85% of chimney sweep services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.London Fog Chimney Sweeps is better than 79% of chimney sweep services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.London Fog Chimney Sweeps is better than 41% of chimney sweep services.C
41
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.London Fog Chimney Sweeps is better than 100% of chimney sweep services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.London Fog Chimney Sweeps is better than 100% of chimney sweep services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.London Fog Chimney Sweeps is better than 6% of chimney sweep services.F
6

Reviews for your job

Customers hired London Fog Chimney Sweeps for 8 kinds of job.

London Fog Chimney Sweeps for stove & fireplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove & fireplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 9 Google reviews tagged “Stove & fireplace cleaning”

Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian was helpful and reliable. He did a great job cleaning our fireplace.

Chimney inspectionsStove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian showed up on time and took care of business quickly while doing a great job. I look forward to having his company install my roof cap.

Stove & fireplace cleaning+ Quality+ Value
EmpressLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian was neat, organized, and efficient. He answered my questions fully and left me feeling confident in his work. Highly recommend.

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality
R.Local Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called to inquiry about cleaning my wood stove. He was in the area & had time same day. He cleaned the wood stove & fixed an major issue. Very respectful & helpful. Patiently answered all my questions, even the ones I asked more than once. Will be hiring him in the future.

Chimney flue cleaningChimney repair & restorationStove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
AlexLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

BEST PRICE AND SERVICE. Brian came right on time and cleaned my super dirty chimney within 30 minutes. He did excellent work and has the lowest price out of the companies I've called.

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Professionalism
AnthonyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was the first time and not the last time i use London Fog Bryan was on time ahead of schedule called to let me know he be early for my chimney sweep Came in saw that i had a very old Buck stove insert asked if i had a liner i said yes. Bryan got to work fast laid out a floor covering and set up his massive…

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I bought a 2 family in Detroit and had London Fog come out to inspect and clean both chimneys. They came out when promised, performed a cleaning and inspection at a great rate and gave my 86 year old chimney a clean bill of health. We did our first fire of the season tonight and the difference is amazing. The…

Chimney inspectionsStove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
Shawn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brick and his partner showed up early did a phenomenal job. These guys made the day. Came in like Ghost Busters with the charm of Jack Black and the sense of humor of John Belushi. Performed all the work, cleaned up, and left a heart felt list of things in the future that we might want to consider being updated. If…

Stove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Stove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney cleaning34—
Chimney inspections23—
Chimney flue cleaning21—
Chimney repair & restoration13—
Rain cap installation10—
Stove & fireplace cleaning9—
Smoke chamber cleaning6—
Fire prevention2—

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