Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Lone Star Chimney logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%71+5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Lone Star Chimney

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 22 fireplace installation & repair · 5.0★ from 483 Google reviews

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Report card

Percentile vs other fireplace installation & repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lone Star Chimney is better than 97% of fireplace installation & repair.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lone Star Chimney is better than 98% of fireplace installation & repair.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lone Star Chimney is better than 100% of fireplace installation & repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lone Star Chimney is better than 100% of fireplace installation & repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lone Star Chimney is better than 100% of fireplace installation & repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lone Star Chimney is better than 71% of fireplace installation & repair.B
71

Reviews for your job

Customers hired Lone Star Chimney for 8 kinds of job.

Lone Star Chimney for fireplace installations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Fireplace installations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5

All 9 Google reviews tagged “Fireplace installations”

הדסה7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

elai was professional and quick ! did amazing job, definitely recommend

Fireplace installations+ Punctuality+ Professionalism
ShlomiLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lone star came to do an inspection for my new construction house up in the side of north and give me a quote for installing my fireplace and installing a liner and a chase pan + cap, as a contractor I understand a little bit in the process so it was easy to see that they know what thery are doing . I got 3 quotes…

Chimney cleaningChimney inspectionsChimney repair & restoration+ Responsiveness+ Punctuality+ Quality
Catherine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with our repaired chimney and newly installed gas fireplace! Eli and Val were professional and efficient and the communication was great. Thank you!

Chimney repair & restorationFireplace installations+ Responsiveness+ Punctuality+ Quality
DeeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Val and the team seemed young but very professional. They did a great job cleaning, restoring, and installing the new gas log. Although I wasn't made aware about the initial trip charge during scheduling, the entire process otherwise was smooth. Happy with the result so far.

Chimney inspectionsChimney repair & restorationFireplace installations+ Responsiveness+ Quality+ Professionalism
Denise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eli and his team did an excellent job! We definetely would recommend them! They did a great job cleaning the exterior of our chimney on the exterior as well as install the new gas fireplace fixtures and connections. Really happy with the work done!

Chimney cleaningFireplace installations+ Responsiveness+ Punctuality+ Quality
Realtor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service! I called with a very small window of time to have fireplace panels installed and they came out same day and knocked it out within a few hours. They also had the best quote amongst three different companies that I inquired with. Very professional, great communication and a quality install. I will be…

Fireplace installations+ Quality+ Professionalism+ Value
Baker6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lone Star Chimney was amazing! My chimney had never worked as an actual fireplace and was completely sealed at the top. But I wanted to make it into a functioning gas fireplace. So Lone Star Chimney was able to fix it and install a flue to make sure it functioned properly. My fireplace was also smaller than most…

Fireplace installations+ Responsiveness+ Punctuality+ Quality
Omer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It’s my third time using Lone star chimney services:) Val is super kind and professional, he always arrives on time and take great care of me as a customer. I’ve already scheduled my next maintenance appointment with him for my peace of mind. Thank you awesome service!

Chimney cleaningChimney fan installationChimney flue cleaning+ Responsiveness+ Punctuality+ Quality
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a leak in my home due to rain and age-related damage to my chimney. I called Lone Star Chimney to inspect the chimney/fireplace and recommend some repairs. Eliya came out the same day I called after completing his daily work. He did a thorough inspection and provided me with a detailed free estimate of…

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney repair & restoration32—
Chimney inspections31—
Chimney cleaning21—
Chimney flue cleaning16—
Stove & fireplace cleaning11—
Rain cap installation11—
Fireplace installations9—
Smoke chamber cleaning6—

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