Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts
Customers frequently praise Lonestar Air Duct Cleaning Solutions for punctual arrivals, reasonable pricing compared to competitors, and thorough cleaning of air ducts and dryer vents. Reviewers often note the staff's professionalism, clear communication regarding the work performed, and lack of aggressive upselling. However, some lower-rated reviews criticize the company for billing errors involving duplicate payment requests and a lack of certified chimney sweeping credentials.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
32 Google reviews we collected
Phrases our text analysis found in 26 written reviews
How often each topic comes up in the written reviews
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very friendly, explained everything he was doing.”
“Extremely unprofessional attitude and conduct (especially when they were in the wrong).”
“Craig was professional, efficient, and did an excellent job!”
“Pro-Vac responded very quickly and arrived within 2 business days to clean my air ducts.”
“Craig was very responsive, detailed, and very reasonable.”
“I highly recommend this company for your air duct/dryer vent maintenance.”
“Took time to really clean thoroughly and to explain upkeep.”
“What I love about this company is their HONEST!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Lonestar Air Duct Cleaning Solutions for 4 kinds of job. Pick one to see what they paid and said.
Pro-Vac responded very quickly and arrived within 2 business days to clean my air ducts. Craig was professional, efficient, and did an excellent job! Would recommend them and will use their services again in the future.
| Job | Reviews | Category typical |
|---|---|---|
| Dryer vent cleaning | 5 | — |
| Cleaning | 3 | — |
| Chimney cleaning | 3 | — |
| Chimney inspections | 2 | — |
4.6 ★★★★★ 32 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Craig came to our home this week and cleaned the Air Ducts. He was very friendly, explained everything he was doing. He also answered any question I had. I was very happy with the results and with the price. I highly recommend this company for your air duct/dryer vent maintenance.
Pro-Vac responded very quickly and arrived within 2 business days to clean my air ducts. Craig was professional, efficient, and did an excellent job! Would recommend them and will use their services again in the future.
Spent all of ten minutes cleaning the dryer ducts. Collected his $125. When it was clear the ducts were still blocked and the problem wasn’t fixed, he just said “I’m not dealing with it” and stomped off. He was rude the entire time. Very uneducated and disrespectful person.
Mike was amazing and just so pleasant! What I love about this company is their HONEST! Their not out to take your money. They really just want to help make your situation better. Very smart guy. Knows his stuff through and through. He's been doing this kind of work for 39 years! Thanks Pro Vac. I recommend these guys to anyone needing duct cleaning!
We had our hvac and vents cleaned with great service and best price when compared to two other companies. Very happy with them and would recommend!
Mike is very nice, On time, well organized, efficient and work was excellent. After completion of job, was careful about cleanup in our home. Thank you so much!
Great, fast service. Will definitely use them for regular maintenance.
Professional service, great work, cleaned up everything. Job was remove a bird nest, clean a vent, put up a grate to keep birds out. No upsell at all which I appreciate. Was an awesome experience and I definitely recommend!
We were very pleased with the detailed, prompt, and friendly service that we received. We live in a 51 year old home, and could see the build up through our air intake vents. Craig took the time to treat each vent, each air intake, and vacuum out the entire system. Craig was very responsive, detailed, and very reasonable. I can see now why he was the top referred company by all of our friends and contacts for air duct cleaning! Excellent job
Not certified chimney sweeps...just a vacuum service for your chimney. If you need a certified sweep, do not use this company.
Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts
