Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Google reviewers rate Lords Chimney 4.9 out of 5 stars based on 473 reviews, with the owner responding to 96% of them. Customers frequently praise the company for punctuality, clear communication, and thorough inspections of chimneys, fireplaces, and dryer vents. Positive feedback highlights professional conduct, transparent pricing, and detailed explanations of necessary repairs. However, some low-rated reviews criticize high inspection fees and perceived overcharging for specific parts, while one complaint mentioned aggressive driving.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Bar = this company · dark tick = category median.
473 Google reviews we collected
Phrases our text analysis found in 376 written reviews
How often each topic comes up in the written reviews
We read 376 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician was knowledgeable about what needed to be done.”
“The service provided was professional and thorough.”
“They took the time to actually inspect the chimney carefully rather than simply giving me a quick assessment.”
“He’s knowledgeable and explained throughly the condition of our chimney.”
“If you need a chimney inspection, cleaning, or repairs, I would absolutely recommend Lords Chimney.”
“Reasonable pricing, super nice staff start to finish.”
“Now a days, it's hard to trust companies not knowing with things so expensive with technicians and their repairs.”
“I genuinely appreciate that they took the safety aspect seriously rather than simply telling me what I wanted to hear.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Lords Chimney for 8 kinds of job. Pick one to see what they paid and said.
Chris arrived on time and was very friendly. He’s knowledgeable and explained throughly the condition of our chimney.
We had an estimate for fireplace repair. The technician was knowledgeable about what needed to be done. The service provided was professional and thorough.
Miguel was very thorough and professional. Communication about when he would be arriving was appreciated.
Chris was really good at explaining the conditions of the Drier Vent system and how to improve its performance.
Miguel from Lords Chimney did a great job with the dryer vent and the fireplace and gave me another year of peace of mind. His service was efficient and very friendly. Highly recommend Lords Chimney services and Miguel!
Great communication. Courteous and professional as always. We use them every year for dryer vent cleaning.
| Job | Reviews | Category typical |
|---|---|---|
| Chimney inspections | 86 | — |
| Chimney repair & restoration | 22 | — |
| Dryer vent cleaning | 20 | — |
| Chimney cleaning | 16 | — |
| Stove & fireplace cleaning | 14 | — |
| Chimney flue cleaning | 12 | — |
| Fireplace installations | 11 | — |
| Rain cap installation | 8 | — |
4.9 ★★★★★ 473 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Chris arrived on time and was very friendly. He’s knowledgeable and explained throughly the condition of our chimney.
We had an estimate for fireplace repair. The technician was knowledgeable about what needed to be done. The service provided was professional and thorough.
Technician was professional and efficient. All working well.
Robert, Thank you for the 5 star review!
Miguel was very thorough and professional. Communication about when he would be arriving was appreciated.
Thanks, Marta. We’re glad the visit went well and that our tech was thorough from start to finish. We know your time matters, so we try to keep you updated on arrival times. We appreciate you taking a moment to leave a review and look forward to helping you again.
I cannot recommend Lords Chimney highly enough! After having a previous chimney company inspect and clean my chimney earlier this year, I decided to have Lords Chimney perform a second inspection—and I am so glad I did. From the beginning, Lords Chimney was thorough, professional, and incredibly knowledgeable. They took the time to actually inspect the chimney carefully rather than simply giving me a quick assessment. Their findings uncovered several issues that had not been brought to my attention during the previous inspection, including significant buildup that made it clear the chimney had not been properly deep cleaned. Most importantly, they identified safety concerns that I absolutely needed to know about and advised me not to use the chimney until the issues could be properly addressed. I genuinely appreciate that they took the safety aspect seriously rather than simply telling me what I wanted to hear. The level of detail in their inspection and the explanation of their findings gave me a much better understanding of the condition of my chimney and what needs to be done to correct it. I left the inspection feeling informed and confident that I had received an honest assessment. After my experience with the previous company, finding a company that was this thorough and transparent was a huge relief. Lords Chimney clearly takes pride in doing the job correctly and putting the customer's safety first. If you need a chimney inspection, cleaning, or repairs, I would absolutely recommend Lords Chimney. They earned my trust and my business going forward!
Thank you, Ari! We really appreciate you taking the time to share your experience. Customer safety is always our top priority, and we're so glad we could provide you with a thorough and honest inspection. Thank you for choosing Lords Chimney!
Excellent service
Thank you so much, Magdalena! We are thrilled to hear that you had an excellent experience with our service.
Chris was really good at explaining the conditions of the Drier Vent system and how to improve its performance.
Thanks for the review, Renny! We're glad Chris was able to help you understand your dryer vent system and how to improve its performance.
The technician was personable, polite & helpful. He did a really good job!
Linda, Thank you for the 5 star review of our work!
Very professional and thorough inspection
Thanks so much, Tim! We are glad to hear we could provide you with a thorough and professional inspection.
After two plumbers and a handyman had been unable to diagnose and repair a leaky gas pipe. Miguel with Lords was able to figure out the problem and fix it. Just as importantly, he identified and corrected the water intrusion into the chimney that had caused the leaky pipe problem in the first place. Miguel was very patient during the estimating process and gave me plenty of time to consider the work without any pressure. I initially thought the estimate seemed a little high, so I contacted several others. I found that other qualified companies were comparably priced. I did receive some lower estimates, but those were generally from handyman-type contractors who did not seem to have the same experience or qualifications for this type of work. The repair required removing stone to access the gas leak inside the wall. They also addressed the original installation issues and deteriorating mortar that were allowing water into the chimney. The job took a little longer than originally anticipated, but they completed everything for the price estimated. Miguel personally did the work with two coworkers, Joe and Mel, who were both great. They did high-quality work, were genuinely concerned about my satisfaction, communicated well about their timing and arrival, and cleaned everything up when they were finished. I felt completely comfortable having them around my home. I have a second chimney that will eventually need some preventative maintenance, and I plan to have Lord’s Chimney handle that work as well. I highly recommend them. I especially like the opening now because it immediately tells a prospective customer: other people couldn’t solve this, but Lord’s Chimney did—and they fixed the underlying cause too.
Thank you so much for the detailed review, Craig! We are incredibly proud of Miguel, Joe, and Mel for diagnosing and resolving that tricky chimney leak for you. We truly appreciate your recommendation and look forward to helping you with your second chimney in the future!
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
