Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate the service 4.9 out of 5 based on 569 reviews, frequently praising punctuality, clear communication, and fair pricing for carpet, sofa, and rug cleaning. Many customers highlight the thoroughness of the work and the professionalism of the staff. However, lower-rated reviews describe instances of missed appointments, damaged furniture or walls, and unresolved disputes regarding cleaning results.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
569 Google reviews we collected
Phrases our text analysis found in 509 written reviews
Price verdicts customers left with their Google review
Middle half of what 131 customers paid ($189–$465) · gold mark = category median.
How often each topic comes up in the written reviews
We read 509 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Charlie arrived right on time, was super professional and friendly, and did an awesome job!”
“They messed up all of my moldings and walls.”
“He was lovely and hard working and this is the best professional cleaning that I’ve experienced.”
“Richard was on time, professional, funny and did an EXCELLENT job.”
“I definitely recommend Los Angeles Carpet Cleaning to anyone that needs to give their carpet some TLC.”
“Their prices are fair and the quality of the cleaning and preservation is incredible.”
“Emiliano was on time and detailed in explaining the process.”
“Knowledgeable, dependable and diligently cleaned our sofas to look like new.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Los Angeles Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Wow! Amazing service. Gavin put hard work into making my furniture look like new. He was lovely and hard working and this is the best professional cleaning that I’ve experienced. Highly recommend!
Alex did a great job cleaning my sofa. He was able to remove a 2 year stain. The sofa looks brand new!
Nice exoerience. Arrived on time and did a great job. Will definitely use this company again.
Highly recommend Los Angeles Carpet Cleaning. Peter who did the cleaning was GREAT!!!! Great job. Very personable and professional. Could not have been better! Did both carpets and 2 couches and everything looks great. I will be recommending them to anyone who needs these services. Thank you!!!
Emiliano did a fantastic job. Thorough, punctual and friendly. Highly recommend!
Rescheduled with me multiple times, we’re not showing up at the time they said they would. Absolutely unacceptable.
| Job | Reviews | Category typical |
|---|---|---|
| Upholstery cleaning | 125 | $196–$415 |
| Carpet steam cleaning | 113 | $170–$347 |
| General carpet cleaning | 57 | $196–$409 |
| Pet stain & odor removal | 53 | — |
| Area rug cleaning | 37 | $164–$398 |
| Mattress cleaning | 8 | — |
4.9 ★★★★★ 569 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Wow! Amazing service. Gavin put hard work into making my furniture look like new. He was lovely and hard working and this is the best professional cleaning that I’ve experienced. Highly recommend!
Incredible work at an incredible price! I could not be happier!!!
Alex did a great job cleaning my sofa. He was able to remove a 2 year stain. The sofa looks brand new!
Nice exoerience. Arrived on time and did a great job. Will definitely use this company again.
Very helpful over the phone setting up the appointment. Spent a lot of time here to ensure that the job was done well. Highly recommend!
Highly recommend Los Angeles Carpet Cleaning. Peter who did the cleaning was GREAT!!!! Great job. Very personable and professional. Could not have been better! Did both carpets and 2 couches and everything looks great. I will be recommending them to anyone who needs these services. Thank you!!!
LA CC showed up on time ready to work. One room needed a final touch up and Charlie returned upon request and completed that task. Carpet looks great!
Emiliano did a fantastic job. Thorough, punctual and friendly. Highly recommend!
Rescheduled with me multiple times, we’re not showing up at the time they said they would. Absolutely unacceptable.
I would definitely recommend. Charlie did a great job.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
