Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Los Angeles Kwik Dry Total Cleaning holds a 4.9-star rating from 351 Google reviews, with the owner responding to 83% of feedback. Customers frequently cite punctuality, professional conduct, transparent pricing, and effective communication via email or text as key positives. Services mentioned include carpet, upholstery, rug, and hard floor cleaning. Recurring criticisms involve discrepancies between initial phone quotes and final charges, as well as isolated instances of incomplete odor removal or cleaning residue.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
351 Google reviews we collected
Phrases our text analysis found in 291 written reviews
Price verdicts customers left with their Google review
Middle half of what 4 customers paid ($124–$281) · gold mark = category median.
How often each topic comes up in the written reviews
We read 291 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, very efficient and excellent communication!”
“Technician was very professional and completed the work in a timely manner.”
“…job and cost, reminder emails to confirm the appointment and giving timely updates about arrival times.…”
“Would definitely use Kwik Dry again and recommend their services.”
“The people at Kwik DryTotal Cleaning are efficient, reliable, friendly, and reasonably priced.”
“He took his time, explained everything clearly, and treated the home with care and respect.”
“Also, the company is very transparent about pricing the job.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Los Angeles Kwik Dry Total Cleaning for 6 kinds of job. Pick one to see what they paid and said.
The service man was very personable and upbeat He seemed very knowledgeable of his work and left everything clean
It was a pleasure working with Svetlin from Los Angeles Kwik Dry Total Cleaning. Great service and good work! I'd recommend his service to all that are looking for this kind of work to be done.
I have used this company for several years and the service remains excellent and professional. Over the years, they have cleaned my carpet, areas rugs, stairs and grout. Svetlin does outstanding work, is respectful of property and very pleasant. Also, the company is very transparent about pricing the job. Customer…
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 36 | $196–$409 |
| Area rug cleaning | 24 | $164–$398 |
| Upholstery cleaning | 18 | $196–$415 |
| Carpet steam cleaning | 13 | $170–$347 |
| Pet stain & odor removal | 12 | — |
| Mattress cleaning | 2 | — |
4.9 ★★★★★ 351 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Easy to schedule. Technician was very professional and completed the work in a timely manner. I will use them going forward for vent cleaning.
The service man was very personable and upbeat He seemed very knowledgeable of his work and left everything clean
Thank you so much for your wonderful review, Borunda! We’re thrilled to hear that our technician’s professionalism and positive attitude made a great impression. Your satisfaction means a lot to all of us at Los Angeles Kwik Dry Total Cleaning!
Great service, very efficient and excellent communication!
Thank you so much, Bianca, for your wonderful feedback! We’re thrilled to hear you appreciated our efficiency and communication. Your satisfaction means a lot to all of us at Los Angeles Kwik Dry Total Cleaning!
very clean on time
Thank you so much, Emma! We’re thrilled to hear you were pleased with our service. We appreciate your support and look forward to serving you again!
It was a pleasure working with Svetlin from Los Angeles Kwik Dry Total Cleaning. Great service and good work! I'd recommend his service to all that are looking for this kind of work to be done.
On time, professional, and job WELL DONE! Again!!!!!!
Thanks for being such a loyal customer Brad! Your business is much appreciated.
I have used this company for several years and the service remains excellent and professional. Over the years, they have cleaned my carpet, areas rugs, stairs and grout. Svetlin does outstanding work, is respectful of property and very pleasant. Also, the company is very transparent about pricing the job. Customer service was excellent starting from arranging the appointment, sending emails detailing the job and cost, reminder emails to confirm the appointment and giving timely updates about arrival times. Would definitely use Kwik Dry again and recommend their services.
Thank you so much for your wonderful review, Rosie! We truly appreciate your loyalty and are thrilled to hear about your positive experiences with Los Angeles Kwik Dry Total Cleaning over the years. Your kind words mean a lot to our team, and we look forward to serving you again!
The service was great. That said, I was quoted a price of 149 over the phone. I asked for confirmation and was given the same price by the agent. But when the cleaner arrived, he said it'd be more. I called after the service was completed to infom the company I was not given factual information and they didn't compensate me for the extra I paid. For this reason, I would not use this company again.
Hi Daniel - Thanks for letting us know about your frustration. We try to be 100% transparent about our pricing, unlike most companies, and we apologize that our new assistant did not properly communicate over the phone. $149 is our job minimum, and our full pricing, including how we measure and any possible additional charges can be found on our website. We do not have surprise fees like many companies. In your case, you booked carpet cleaning, but the area when measured came to more than our $149 minimum (job total $189), but it was cheaper than our prices noted on our website as you were given the first time customer discounts. Regardless, we very much value the feedback and we will work more with our new assistant to ensure that future miscommunications are avoided with all our customers.
Shetland showed up on time very professional.Explained all he was going to do in detail. Great service and fantastic person!!!Keep him happy and give him a raise.We need to keep good people happy this way they stay working longer and better.Thank you We are sooo happy!!!
Thank you so much for your wonderful review, Maureen! We’re thrilled to hear you had such a positive experience with Svetlin and our team at Los Angeles Kwik Dry Total Cleaning. Your kind words mean a lot to us, and we look forward to serving you again!
The people at Kwik DryTotal Cleaning are efficient, reliable, friendly, and reasonably priced. They have cleaned my carpeted stairs, old Oriental rugs, carpeted rooms and upholstery, and I feel so much better with that clean feeling.
Thank you so much, Kris! We're thrilled to hear you’re enjoying that fresh, clean feeling throughout your home. Your kind words about our team and services mean a lot to everyone at Los Angeles Kwik Dry Total Cleaning!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
