Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%65+22.8Reliability 15%42+6.3Craft & service 20%84+16.8Value 10%17+1.7Momentum 8%12+1Track record 7%62+4.3Accountability 5%11+0.6Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORELotus Massage and Spa
Haverhill, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 54 spas · 4.9★ from 93 Google reviews
Report card
Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and satisfaction; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Lotus Massage and Spa is better than 65% of spas.B
65
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Lotus Massage and Spa is better than 42% of spas.C
42
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Lotus Massage and Spa is better than 84% of spas.A
84
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Lotus Massage and Spa is better than 17% of spas.F
17
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Lotus Massage and Spa is better than 12% of spas.F
12
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Lotus Massage and Spa is better than 62% of spas.B
62
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Lotus Massage and Spa is better than 11% of spas.F
11
Reviews for your job
Lotus Massage and Spa for dysport treatment
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 67%Reasonable 33%Overpriced 0%Not sure 0%
Jobs customers hired them for
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