Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%23+8Reliability 15%13+2Craft & service 20%81+16.2Value 10%29+2.9Momentum 8%18+1.4Track record 7%58+4.1Accountability 5%15+0.8Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCORELotus Massage and Spa
Haverhill, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 20 spas · 4.9★ from 93 Google reviews
Report card
Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: reliability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Lotus Massage and Spa is better than 23% of spas.D
23
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Lotus Massage and Spa is better than 13% of spas.F
13
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Lotus Massage and Spa is better than 81% of spas.A
81
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Lotus Massage and Spa is better than 29% of spas.D
29
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Lotus Massage and Spa is better than 18% of spas.F
18
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Lotus Massage and Spa is better than 58% of spas.C
58
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Lotus Massage and Spa is better than 15% of spas.F
15
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Lotus Massage and Spa for hydrafacial
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Great price 67%Reasonable 33%Overpriced 0%Not sure 0%
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