Analyzing 7,409,9737.4M ReviewsFor 20,94920.9K Experts
Google reviewers rate Louisville Health & Healing 4.5 out of 5 based on 25 reviews, with the owner responding to all feedback. Positive comments highlight compassionate therapy services, including EMDR and talk therapy for trauma, along with easy scheduling and a welcoming environment. However, low-star reviews cite poor communication and management, specifically noting discrepancies between initial insurance information and subsequent out-of-pocket billing costs.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
25 Google reviews we collected
Phrases our text analysis found in 22 written reviews
How often each topic comes up in the written reviews
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ect about Henry and his team is that they are grounded, clinical, and professional, while also staying open minded in how they approach healing.…”
“Easy to schedule appointments & Holly is an outstanding therapist who I highly recommend to anyone.”
“He has a strong sense of integrity and truly cares about his clients.”
“Kelsi did an amazing job helping me through a very difficult time for me.”
“My first appointment with Kelsi went really well, and I immediately felt like I clicked with her and by the second session, we had started EMDR (which…”
praise complaint · found by our text analysis, Google review wording unchanged.
Louisville Health & Healing & Holly Sumner is the absolute BEST!!! Easy to schedule appointments & Holly is an outstanding therapist who I highly recommend to anyone.
I've known the owner personally for just under a decade. He has a strong sense of integrity and truly cares about his clients. I havent met too many professions like him. Will recommend to anyone.
The IOP here is amazing. Kelsi did an amazing job helping me through a very difficult time for me.
The folks at Louisville health and healing are setting the standard at supporting, encouraging, challenging, and caring for people from all different backgrounds and walks of life. Cannot possibly give a higher recommendation.
Louisville Health and Healing is an exceptional therapy office that truly cares about its clients. They are a trusted resource for mental health and wellness in the community.
Louisville Health & Healing is one of my go to agencies for referrals and has been for years. I know the clients I refer will receive exceptional care.
4.5 ★★★★★ 25 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Louisville Health & Healing & Holly Sumner is the absolute BEST!!! Easy to schedule appointments & Holly is an outstanding therapist who I highly recommend to anyone.
Thank you for the honest review! We think Holly is the best too! ❤️
I've known the owner personally for just under a decade. He has a strong sense of integrity and truly cares about his clients. I havent met too many professions like him. Will recommend to anyone.
Thank you for the kind words! Our goal is to create the experience you’ve had!
I’ve known Henry for years now, and I can genuinely say he’s someone I deeply respect. He has poured so much of himself into helping people and bettering the Louisville area. It’s not just a job to him. It’s something he truly cares deeply about, and you can feel that in the way he leads and in the team he’s built at Louisville Health and Healing. What I really respect about Henry and his team is that they are grounded, clinical, and professional, while also staying open minded in how they approach healing. They understand that real healing is not always one size fits all. I especially appreciate that while their work is rooted in strong clinical care, they also create space for mindfulness and spiritual concepts in a thoughtful and grounded way. That balance is rare, and I think it allows them to meet people in a deeper and more meaningful way. They’ve been in my referral network for a long time and honestly are at the top of my list when I’m referring out. I trust them with my clients completely, which is not something I say lightly. I know the people I send their way will be treated with care, respect, and genuine compassion. The Louisville area is lucky to have people like Henry and his team doing this work.
Thank you! We are fond of Henry :) and support the goal of impacting the community in quality and compassionate care.
Great organization and great people!
Thanks for the review!
Poor communication and poorly managed.
We’re truly sorry to hear that your experience didn’t reflect the care and communication we work hard to provide. We know how important it is to feel supported, heard, and well cared for—especially when seeking help for your mental health. Your feedback matters deeply to us, and we’d appreciate the opportunity to talk with you directly to better understand what happened and how we can improve. Please reach our leadership team anytime at [email protected].
The IOP here is amazing. Kelsi did an amazing job helping me through a very difficult time for me.
Yes! We are fond of Kelsi. Glad IOP was helpful for you. Thank you for choosing us!
The folks at Louisville health and healing are setting the standard at supporting, encouraging, challenging, and caring for people from all different backgrounds and walks of life. Cannot possibly give a higher recommendation.
We appreciate you recognizing us!
Louisville Health and Healing is an exceptional therapy office that truly cares about its clients. They are a trusted resource for mental health and wellness in the community.
Thank you for recognizing us!
Louisville Health & Healing is one of my go to agencies for referrals and has been for years. I know the clients I refer will receive exceptional care.
Client care is our top priority. Thank you for recognizing us!
What a life-changing resource! The therapists are compassionate, professional, and truly dedicated to helping clients grow and heal.
Thank you for the support!
Analyzing 7,409,9737.4M ReviewsFor 20,94920.9K Experts
