Construction company · Louisville, KY · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%97+29.8Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 18 gazebo installation servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★33 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise the company for its punctuality, clear communication, and attention to detail during pergola installations. Reviewers highlight the quality of craftsmanship, the use of high-quality materials, and the team's habit of cleaning the work area daily. The showroom is frequently noted for being welcoming and helpful for visualizing outdoor upgrades. With a perfect five-star rating from thirty-three reviews and full owner response rates, there are no recurring criticisms in the provided excerpts.
Google rating: 5.0 out of 5 from 33 reviews (100% five-star).
Reviews on this page: 33 Google reviews (32 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 14, 2026.
Service: Gazebo Installation Service serving Louisville, Kentucky.
Data from Google, last updated October 25, 2026.
Score profile vs other gazebo installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Louvered OutdoorGazebo Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Louvered Outdoor: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Louvered Outdoor: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Louvered Outdoor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
5.0of 5
5 stars33100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
98%praise
Praise5298%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1121%
Staff & attitude1019%
Communication1019%
Speed & response917%
Quality & results815%
Honesty & trust48%
Price & value12%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend Joel and Louvered Outdoor for your pergola project.”
“From start to finish the professionalism and communication was a wonderful experience.”
“Great communication, punctuality, and craftsmanship.”
“Joel and his team always did what they said they were going to do and were always prompt and on time.”
“Great experience with Joel Stickler and his crew at Louvered Outdoor installing our StruXure Pergola system that included some custome drainage featur…”
“The team is very committed to honesty and integrity with everything they do.”
“10 out of 10 for Louvered Outdoors… hired as a second tier subcontractor and they provided a quality product, at a competitive price and on schedule.”
People customers mention
Joel14 reviews
Stickler4 reviews
Outdoors4 reviews
Pergola3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Chuck6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
From start to finish the professionalism and communication was a wonderful experience.
Joel and his team always did what they said they were going to do and were always prompt and on time. Communication was exceptional, leaving no room for doubt! The job was completed in a timely and exceptional fashion. The team…
Great priceConstruction management
DeanLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience with Joel Stickler and his crew at Louvered Outdoor installing our StruXure Pergola system that included some custome drainage features I requested. Joel was very meticulous and thorough in all aspects of the project meeting and exceeding my expectations which were very high. Great communication,…
Reasonable price
Blake13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I love the this place as a local option for a backyard solution. This is a one stop shop. Committed from start to finish to make sure that you are satisfied with your investment for years after the project is finished. The team is very committed to honesty and integrity with everything they do. Let these guys serve your backyard needs.
chris8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Joel was a great contractor to work with. I personally had a lot of trepidation initially as past experiences with contractors has not worked out as positive experiences. After speaking with several of his references and Joel talking me down off the wall, we were a go for the project. Joel was good with…
LarryLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Custom designed system to unique needs with high quality components and excellent customer service.
Kyle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The showroom looks amazing. The staff are very welcoming and very knowledgeable.
From start to finish the professionalism and communication was a wonderful experience.
Joel and his team always did what they said they were going to do and were always prompt and on time. Communication was exceptional, leaving no room for doubt! The job was completed in a timely and exceptional fashion. The team cleaned up their work area at the end of each work day, which was very impressive and respectful to us!
We could not be happier with our new pergola and experience with Joel and his team.
Thank you!
Chuck & Cheryl
Price assessment: Great price
Services: Construction management
Response from the owner · a day ago
Chuck and Cheryl, thank you so much! It was a real pleasure working with you both. We loved seeing your backyard come together with the new StruXure Pan system, the Templar screens, and your new outdoor kitchen. We're so glad you're happy with it. Enjoy many great evenings out there!
Joel & the Louvered Outdoor team
Dean StoopsLocal Guide · 18 reviewsiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Great experience with Joel Stickler and his crew at Louvered Outdoor installing our StruXure Pergola system that included some custome drainage features I requested. Joel was very meticulous and thorough in all aspects of the project meeting and exceeding my expectations which were very high. Great communication, punctuality, and craftsmanship. I highly recommend Joel and Louvered Outdoor for your pergola project.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hello Dean,
Thank you for your glowing review! Your high standards helped make this project better. We were so glad we were able to help bring your project to life. It was also privilege to work with someone who knew exactly what they wanted and cared about the details as much as we do.
Now the best part is yours: enjoying your space with your friends and family. We hope it becomes your favorite room at your home for years to come.
Thanks for trusting our crew with your backyard.
— Joel & the Louvered Outdoor team
P RiddleLocal Guide · 16 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
I spent several months researching aluminum pergolas looking at both big box stores like Costco/Sams, various online retailers and a few that fall in the luxury or customizable category.
In the end, I chose to hire Louvered Outdoor and get a customized and motorized pergola from Azenco. Joel and his team here excellent from the initial meeting, to the review of proposed options, to the installation and the after install support.
We love the automation that closes the pergola in rain, the great fans from Big Ass Fans and the Bromic heaters that will allow us to utilize our outdoor patio well into the late fall and in the early pre-spring.
The wood grain look on the motorized louvers really adds a nice touch that pops and has me now thinking how I can make my covered porch ceiling match it.
This is a great addition that will had years and years of outdoor enjoyment. Thank you to Joel and the team at Louvered Outdoor.
Response from the owner · a month ago
Patrick, we appreciate your trust in our team for your project. It was a pleasure welcoming you to the Louvered Outdoor family and creating a space that enhances your time spent outdoors. We definitely agree, the wood-grain louvers with the black frame were a great choice; they are quite elegant and really helped enhance the look of the pergola. We hope you enjoy many incredible years under your new space.
Joel stickler
& Louvered Outdoor team
Blake Wray13 reviewsiTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
I love the this place as a local option for a backyard solution. This is a one stop shop. Committed from start to finish to make sure that you are satisfied with your investment for years after the project is finished. The team is very committed to honesty and integrity with everything they do. Let these guys serve your backyard needs.
Response from the owner · a month ago
Blake, thank you so much for the kind words! We take a lot of pride in being a one-stop shop for outdoor living here in Louisville, Lexington and Northern Kentucky. Walking with our clients through every step of the pergola and backyard design process is what sets Louvered Outdoor apart, and it means the world to hear that come through in your experience. We’re here anytime you need us!
chris white8 reviewsiTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
Joel was a great contractor to work with. I personally had a lot of trepidation initially as past experiences with contractors has not worked out as positive experiences. After speaking with several of his references and Joel talking me down off the wall, we were a go for the project. Joel was good with communication. Responded quickly to questions or concerns, and always said whatever the issue or concern that they would take care of it and make it right. And he did. We are very happy with how the project turned out out and would highly recommend him for his honesty, quality craftsmanship and integrity.
Response from the owner · 3 months ago
Chris, thank you so much for taking the time to write this. I really appreciate your kind words. I know you were a little hesitant at first, and I completely understood why. It means a lot that you trusted us with your project. We always try to communicate well, do what we say we’re going to do, and if something isn’t right, make it right. I’m so glad you’re happy with how everything turned out. More than anything, we’re grateful to have you as part of the Louvered Outdoor family. We hope you enjoy your new outdoor space and pergola for many years to come, and if you ever need anything, we’re just a phone call away. Thank you again for your trust and your recommendation!
Larry BlandfordLocal Guide · 15 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Custom designed system to unique needs with high quality components and excellent customer service.
Response from the owner · 4 months ago
Thank you Larry,
We enjoyed working with you to design and install your custom louvered pergola that fit your unique needs and outdoor space. Your comments about our quality and customer service mean a great deal to our team. Thank you for trusting Louvered Outdoor with your project. We hope you enjoy your new pergola for years to come!
Live Different. Louvered Outdoor®️
Kyle Proctor5 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
The showroom looks amazing. The staff are very welcoming and very knowledgeable.
Response from the owner · 4 months ago
Thank you, Kyle. We were honored to have Commonwealth BBQ and Provisions join us for the Grand Opening at our new showroom. The bbq was incredible and we’re so grateful for your kind words about our team and showroom. We appreciate your support and look forward to working together again.
Live Different. Louvered Outdoor®️
Sarah Flowers2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I recently visited Louvered Outdoors' showroom during a Shelby County Chamber of Commerce ribbon cutting, and I was truly impressed. The showroom is absolutely beautiful, showcasing their products in a way that helps you envision them in your own outdoor space. The attention to detail, quality craftsmanship, and welcoming atmosphere made for a great experience. It was clear that they take pride in both their work and customer experience. If you're considering enhancing your outdoor living area, check them out!
Response from the owner · 4 months ago
Sarah, thank you so much for joining us for our ribbon cutting and for taking the time to share your experience. We put a lot of thought into creating a showroom that helps homeowners see what’s possible for their own outdoor spaces, so your kind words mean a great deal to us. We appreciate your support and are grateful you were able to celebrate this milestone with us!
Live Different with Louvered Outdoor®
Aaron Garofola5 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
As the Executive Director of The Shelby County Chamber of Commerce, I have been engaged with the Louvered Outdoor team since the buildout of their showroom; and I must say, I have been impressed from the very start! Joel and Alesia are world class people that have built a very successful business grounded in putting the customer first...and that showroom proves how dedicated they are by giving you real insight around what your outdoor space could look like. I highly recommend this team for all of your outdoor entertainment and enjoyment needs!
Response from the owner · 4 months ago
Aaron, thank you for the kind words and for your support from the very beginning. We truly appreciate the encouragement and partnership of the Shelby County Chamber. Creating a showroom where homeowners can see, touch, and experience the possibilities for their outdoor spaces has been a vision of ours for a long time, and we’re grateful for your recognition of that effort. Thank you for taking the time to share your experience and for your continued support of Louvered Outdoor.
Live Different with Louvered Outdoor®
Ellie Puckett1 reviewiTotal number of Google reviews Ellie has written across all businesses on Google Maps, not just this one.
The owner has so much experience and a strong desire for quality. Everything he does, he wants to do with excellence! You can see that in the craftsmanship & work.
Response from the owner · 4 months ago
Thank you, Ellie! Quality and craftsmanship are at the heart of everything we do, so your feedback means a lot. We appreciate your support and are grateful you took the time to leave a review.
