iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%53+28.9Reliability 24%26+6.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Momentum penalty63−3.7Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★160 Google reviews · 9 photos
84%five-star reviews
4.27★last 12 monthsiAverage stars on reviews from the last 12 months only.
19%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite rapid turnaround times, reasonable pricing, and friendly staff as primary benefits of the shop. However, several low-star reviews highlight a pattern of inconsistent communication, including unexplained wait times, lack of inventory for specific vehicle models, and perceived rudeness during inquiries.
Google rating: 4.6 out of 5 from 160 reviews (84% five-star).
Reviews on this page: 160 Google reviews (113 with written comments, 2 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 23, 2026.
Service: Auto Glass Repair serving Gary, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Low Price Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Low Price Auto Glass: 53/100 on this factor. Category median: 91.C
53
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Low Price Auto Glass: 26/100 on this factor. Category median: 90.D
26
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Low Price Auto Glass: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Low Price Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Low Price Auto Glass: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Low Price Auto Glass: 100/100 on this factor. Category median: 55.A
100
Bar = this company · dark tick = category median.
Star ratings
160 Google reviews we collected
4.6of 5
5 stars13484%
4 stars106%
3 stars32%
2 stars32%
1 star106%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
95%praise
Praise17695%
Complaints95%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable338%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value5932%
Speed & response4625%
Staff & attitude3318%
Quality & results2815%
Would recommend158%
Communication21%
Honesty & trust21%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great price and quick in/ out door window replacement.”
“Seems to be overpriced even more so than Hammond glass what's have better pricing”
“Price is reasonable and customer service is exceptional; same day service.”
“They are very friendly and knowlegable I highly recommend them.”
“They are very rude here job is done nice but they have really bad attitudes.”
“Didn't have my window but got it within an hour, great service!”
“I highly recommend them and will refer them to others.”
“Very professional communicated well and serviced in a very timely manner”
“husband and wife team there are so awesome👌👍and the only people I trust in the Auto glass repair business, they will treat you right and also with…”
People customers mention
Eddie3 reviews
Hammond3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Low Price Auto Glass for 4 kinds of job. Pick one to see what they paid and said.
JJustin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great price and quick in/ out door window replacement. Even found a window with tint already installed to help me. Overall great/ easy experience and will come back here again.
Great priceAuto windshield replacement
JJustinLocal Guide · 228 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had to get my windshield done here 3 yeaes ago or so. My exqife touch the windshield so I needed it replaced because she cursed it. And to the owner, i checked out many of the of restaurants you suggested and loved them. I am back in LA California now and love it and hope youre doing well also. God bless you.
MMichaelLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I called the day before to see if they could help me out. Nita was super-friendly. Arrived about noon, finished the repair in about 30 minutes and charged me less than half what a competitor quoted me. Excellent value!
Great priceAuto rear window replacement
ZZach6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Price is reasonable and customer service is exceptional; same day service. A guaranteed return if needed.
Reasonable priceAuto windshield repair
SScottLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
i must say, these people really worry me. the chinese woman seems to think that my name is a woman's name, and she says that they don't do mobile repairs. so, maybe that's why that one guy was stuck out in the freezing cold for a whole hour? well, i waited one whole day for the email quote, which she was sitting on…
LL.Local Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
You are an auto glass service place and do not have a glass window replacement for my vehicle, well that's funny! Will never recommend just for that.
Great price and quick in/ out door window replacement. Even found a window with tint already installed to help me. Overall great/ easy experience and will come back here again.
Price assessment: Great price
Services: Auto windshield replacement
Response from the owner · 4 days ago
Hi Justin,
thank you so much for taking the time to leaves us such a nice review we truly appreciated . we're so happy that you liked the service at low price auto glass, looking forward to serve all of your auto glass needs.
thanks again
J
Jim Donner13 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
I have always been treated with great respect. Prompt courtesy and attention.
Price assessment: Reasonable price
Services: Auto windshield repair, Auto windshield replacement
Response from the owner · 2 months ago
Hi Jim, thank you so much for the 5-star rating and for such a nice review we truly appreciated , we're so happy that you like the service at Low Price Auto Glass . thanks again
J
Justin GuillaumeLocal Guide · 228 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
I had to get my windshield done here 3 yeaes ago or so. My exqife touch the windshield so I needed it replaced because she cursed it. And to the owner, i checked out many of the of restaurants you suggested and loved them. I am back in LA California now and love it and hope youre doing well also. God bless you.
Response from the owner · 2 months ago
Hi Justin, thank you so much for taking the time to leaves us such a nice review. we're happy to know that your donning well and loved restaurants and LA . we truly appreciated your business God bless you.
thanks again
R
Ryan Lowry14 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Hi Ryan
thank you so for taking the time to leave us a nice review we truly appreciated. we are so happy that you wear satisfied with the service at Low Price Auto Glass
thanks again
M
Michael CourseyLocal Guide · 16 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I called the day before to see if they could help me out. Nita was super-friendly. Arrived about noon, finished the repair in about 30 minutes and charged me less than half what a competitor quoted me. Excellent value!
Price assessment: Great price
Services: Auto rear window replacement
Response from the owner · 4 months ago
Hi Michael, we are so grateful for your kind words and 5- star rating . thank you for sharing your experience with us, we truly appreciated your business thanks again
Z
Zach U6 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Price is reasonable and customer service is exceptional; same day service. A guaranteed return if needed.
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · 11 months ago
hi Zach
thank you so much for taking the time to leave us a 5- star and such a nice review. were are so happy that you like the service at low price auto glass.
we do appreciated your business thanks again.
S
ScottLocal Guide · 21 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
i must say, these people really worry me. the chinese woman seems to think that my name is a woman's name, and she says that they don't do mobile repairs. so, maybe that's why that one guy was stuck out in the freezing cold for a whole hour? well, i waited one whole day for the email quote, which she was sitting on all day(280). she says she'll email me now, but nothing in stock. pay over phone?
Response from the owner · 6 months ago
Thank you for sharing your experience, Scott. We would like to help. Please contact the shop ASAP
L
L. R.Local Guide · 74 reviewsiTotal number of Google reviews L. has written across all businesses on Google Maps, not just this one.
You are an auto glass service place and do not have a glass window replacement for my vehicle, well that's funny! Will never recommend just for that.
Response from the owner · 7 months ago
Hi Luis,
we noticed your one-star rating and genuinely concerned about your experience. we would love to understand what happened at the time you request the service on your vehicle. contact us directly at 219 989 9550 so we can discuss this further.
thank you
S
Shacori Carthron2 reviewsiTotal number of Google reviews Shacori has written across all businesses on Google Maps, not just this one.
I went to them by accident and they still service me right before closing and I didn't have an appointment their customer service is top tier. I was actually shocked, if you looking for good and quick yet exceptional customer service this is the place to go.
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · Edited 7 months ago
thank you Shacori for taking the time to leave us a nice review. were are so happy that you were very satisfied with the service that we provide . it was a pleasure meeting you. we do appreciated your business thanks again
S
Slava GlazkovLocal Guide · 81 reviewsiTotal number of Google reviews Slava has written across all businesses on Google Maps, not just this one.
They replaced my windshield on my Freightliner truck. The replacement was done quickly and at a reasonable price! Thanks guys.
Response from the owner · 10 months ago
hi Slava, thank you for a 5-star review we truly appreciated.
so happy to know that you like the service and the price at Low Price Auto Glass we do appreciated your business. thanks again
