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Loyalty Masonry Company LLC

Masonry contractor · Kearney, MO · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 22 retaining wall contractorsPosition by Experts Score among all companies we track in this category. · better than 33%
4.9 ★★★★★ 69 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
Oct 2026latest review

Loyalty Masonry Company LLC at a glance

Google reviewers rate Loyalty Masonry 4.9 out of 5 based on 69 reviews, highlighting professional execution of chimney repairs, concrete driveways, and brick restoration. Customers frequently praise the team for clear communication, flexible scheduling, competitive pricing, and thorough daily cleanup. One low-star review criticizes the company for parking in two spots in front of Home Depot, while another notes specific sizing errors on a concrete slab project.

  • Google rating: 4.9 out of 5 from 69 reviews (96% five-star).
  • Reviews on this page: 69 Google reviews (61 with written comments, 13 with photos).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Retaining Wall Contractor serving Kearney, Missouri.

Data from Google, last updated November 2, 2026.

Score profile vs other retaining wall contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction89Reliability82Craft & service99Value97Momentum100Replies to reviews100Satisfaction: 89 (median 96)Reliability: 82 (median 94)Craft & service: 99 (median 98)Value: 97 (median 99)Momentum: 100 (median 100)Replies to reviews: 100 (median 87)
Loyalty Masonry Company LLCRetaining Wall Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Loyalty Masonry Company LLC: 89/100 on this factor. Category median: 96.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Loyalty Masonry Company LLC: 82/100 on this factor. Category median: 94.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Loyalty Masonry Company LLC: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Loyalty Masonry Company LLC: 97/100 on this factor. Category median: 99.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Loyalty Masonry Company LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Loyalty Masonry Company LLC: 100/100 on this factor. Category median: 87.A
100

Bar = this company · dark tick = category median.

Star ratings

69 Google reviews we collected

  • 5 stars6696%
  • 4 stars23%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 61 written reviews

  • Praise14299%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3323%
  • Would recommend2719%
  • Staff & attitude2618%
  • Speed & response2215%
  • Price & value1611%
  • Communication1410%
  • Honesty & trust53%

What customers talk about

We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Abraham and his team did an excellent job with our chimney repair.”
  • “I would highly recommend them to anyone who needs masonry work done.”
  • “Great value for a great price, clear and attentive communication, and overall 10 out of 10!”
  • “Without timely intervention, the risk to the surrounding area was increasing.”
  • “He was honest and did quality work at a reasonable price.”
  • “Abraham was easy to work with and there were no surprises!”
  • “Abraham stood out immediately for his professionalism, transparency, and willingness to work with us on flexible terms.”

People customers mention

  • Abraham 17 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We are 100% pleased with the chimney repair and restoration work that Loyalty Masonry performed on our chimney. Abraham was easy to work with and there were no surprises! They completed the work quickly and efficiently.

cindy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Such a joy to work with. Excellent communication and detail of work being done. Highly recommend.

Davis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Abraham and his team did an excellent job with our chimney repair. They took pride in the quality of their work. I would highly recommend them to anyone who needs masonry work done.

Cortney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Loyalty masonry did a great job on both projects (curb @ end of driveway and a level concrete slab in back yard for hot tub). Our curb was crumbling and he replaced it, as well as made the slope less steep!

Lillian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Phenomenal work! Steps in parking lot were completely disintegrating and are not perfect. Great value for a great price, clear and attentive communication, and overall 10 out of 10! I will hire Abraham for all future concrete & masonry needs.

Evelyn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Loyalty Masonry did an excellent job on my home. The old mortar was removed and replaced with accuracy. The results were great I had wide gaps which needed attention after I had my foundation repaired. I also needed tile replaced on the basement floor after piers were inserted. You can’t tell work has been doe…

Photos

Customer reviews

4.9 ★★★★★ 69 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jane E17 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend! Work was done professionally and fast.

Response from the owner · 2 weeks ago

Thank you! Jane.

Linda Lemons1 reviewTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are 100% pleased with the chimney repair and restoration work that Loyalty Masonry performed on our chimney. Abraham was easy to work with and there were no surprises! They completed the work quickly and efficiently.

Response from the owner · a month ago

Thank you! For trusting us.

cindy Jones6 reviewsTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Such a joy to work with. Excellent communication and detail of work being done. Highly recommend.

Response from the owner · 2 months ago

Thank you! Cindy, for trusting us

Davis Schwab3 reviewsTotal number of Google reviews Davis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Abraham and his team did an excellent job with our chimney repair. They took pride in the quality of their work. I would highly recommend them to anyone who needs masonry work done.

Response from the owner · 2 months ago

Thank you Davis. It was a pleasure working on your project.

Cortney Reese1 reviewTotal number of Google reviews Cortney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Loyalty masonry did a great job on both projects (curb @ end of driveway and a level concrete slab in back yard for hot tub). Our curb was crumbling and he replaced it, as well as made the slope less steep!

Lillian Rose5 reviewsTotal number of Google reviews Lillian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Phenomenal work! Steps in parking lot were completely disintegrating and are not perfect. Great value for a great price, clear and attentive communication, and overall 10 out of 10! I will hire Abraham for all future concrete & masonry needs.

Evelyn Haywood13 reviewsTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Loyalty Masonry did an excellent job on my home. The old mortar was removed and replaced with accuracy. The results were great I had wide gaps which needed attention after I had my foundation repaired. I also needed tile replaced on the basement floor after piers were inserted. You can’t tell work has been doe unless you had seen the before damage . The craftsmanship was precise. The crews were professional and cleaned everything before leaving. Evelyn H

Response from the owner · 7 months ago

Thank you! It was great to work on your project.

Warren W13 reviewsTotal number of Google reviews Warren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great workmanship and quality!

Response from the owner · 7 months ago

Thank you Warren.

Charles Mwaura6 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Abraham and his crew did a wonderful job pouring a 300sf patio for my client. They were professional, friendly, and went above and beyond to make sure the final product was perfect. I could not recommend them enough!

Response from the owner · 7 months ago

Thank you, Charles.

Susan Shank13 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Abraham and his crew did an outstanding job on our flagstone sidewalk. From the bid to the completion, his crew was professional and very detailed.

Response from the owner · 7 months ago

Thank you, Susan.

Loyalty Masonry Company LLC on Google Maps →

Business details