Junk removal service · Grove City, OH · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 71 hauling servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★548 Google reviews · 46 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company for punctual arrivals, clear communication, and fair pricing for junk removal, garage cleanouts, and estate sales. Workers are frequently described as professional, efficient, and careful with property, often providing estimates before starting work. Minor criticisms include isolated incidents of property damage, perceived high costs for short tasks, and concerns about how items were handled or disposed of.
Google rating: 5.0 out of 5 from 548 reviews (99% five-star).
Reviews on this page: 548 Google reviews (508 with written comments, 21 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 19, 2026.
Service: Hauling Service serving Grove City, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other hauling services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Lug Stars Junk RemovalHauling Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lug Stars Junk Removal: 97/100 on this factor. Category median: 97.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lug Stars Junk Removal: 96/100 on this factor. Category median: 98.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lug Stars Junk Removal: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lug Stars Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lug Stars Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lug Stars Junk Removal: 96/100 on this factor. Category median: 93.A
96
Bar = this company · dark tick = category median.
Star ratings
548 Google reviews we collected
5.0of 5
5 stars54199%
4 stars10%
3 stars20%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 508 written reviews
99%praise
Praise1,20299%
Complaints91%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response35629%
Staff & attitude32026%
Would recommend17014%
Quality & results15913%
Price & value14812%
Communication423%
Honesty & trust161%
What customers talk about
We read 508 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They texted when they would arrive and promptly reviewed what I needed done and gave me a fair price.”
“The employee Vinicius and his partner (I can’t remember his name but he moved things like the hulk) were very respectful of my household.”
“Will recommend Lug Stars for any future junk removal needs.”
“I would not recommend.”
“They came on time, got the job done, and cleaned up after.”
“They come on time and they deliver a good job and a reasonable price.”
“No lies or hidden fees!”
“Everything was explained before hand and done as agreed.”
“The crew arrived on time and made quick work of everything, but honestly, the best part was just how nice they were.”
People customers mention
Dave19 reviews
Logan11 reviews
Wyatt6 reviews
Paul5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lug Stars Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
Nathan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Awesome job. Workers were quick, fast and efficient. The employee Vinicius and his partner (I can’t remember his name but he moved things like the hulk) were very respectful of my household. They both acted in a professional manner and made me feel like I had family member’s helping me out. Everything was explained…
Cheryl8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lug Stars were great. They texted when they would arrive and promptly reviewed what I needed done and gave me a fair price. I highly recommend their services.
Eliandrahn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very professional. In 5 minutes my back patio was clean from construction waste. I would recommend.
KathleenLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was impressed with the care the boys took in respecting our walls and stairways. They were prompt and efficient, clearing out heavy equipment and things we designated.
staci3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very kind gentleman! They were respectful worked with us and had the job complete quickly! Define will use again!
Neil2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
On time, very careful of my property and the calls were so professional. Absolutely fabulous service!!
Awesome job. Workers were quick, fast and efficient. The employee Vinicius and his partner (I can’t remember his name but he moved things like the hulk) were very respectful of my household. They both acted in a professional manner and made me feel like I had family member’s helping me out. Everything was explained before hand and done as agreed. Blessings to those two young men. Thank you Lug stars. You have a life long client.
Response from the owner · 5 days ago
Thank you so much for the feedback. Vini and Wyatt do a great job, and they do move like the hulk haha!
Cheryl Whitfield8 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Lug Stars were great. They texted when they would arrive and promptly reviewed what I needed done and gave me a fair price. I highly recommend their services.
Response from the owner · a week ago
Thank you so much for your business Cheryl! Call us if you need us again!
Eliandrahn7 reviewsiTotal number of Google reviews Eliandrahn has written across all businesses on Google Maps, not just this one.
I was impressed with the care the boys took in respecting our walls and stairways. They were prompt and efficient, clearing out heavy equipment and things we designated.
Response from the owner · 2 weeks ago
Kathleen, we appreciate the opportunity to earn your business. Thank you!
isobel Konkler2 reviewsiTotal number of Google reviews isobel has written across all businesses on Google Maps, not just this one.
Paul and his team at Lug Stars were so professional! This whole process while usually extremely difficult was made easy because of Lug Stars’ quick response even offering same day junk removal. The price was more than fair for the job they had to do, cleaning out a house, garage and shed. Will recommend Lug Stars for any future junk removal needs.
Response from the owner · 3 weeks ago
Thank you so much for the opportunity to help tackle this project. Call us anytime you need us!
