Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Luke's Auto 4.8 out of 5 based on 2,247 reviews, with the owner responding to 88% of them. Customers frequently praise the shop for punctual service, transparent communication using photos and videos, and a clean, friendly environment. While many appreciate the thorough diagnostics and lack of pressure, low-star reviews cite concerns about high repair costs, inaccurate assessments compared to other shops, and instances of unresolved mechanical issues or poor follow-up.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
2,247 Google reviews we collected
Phrases our text analysis found in 1,633 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,633 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m out of town working they will definitely be the first shop I call on for any kind of service.”
“…rocess and test verification, I was met with dismissive comments and unprofessional behavior, including insulting remarks about items in my trunk.…”
“They always do very good work and are polite at the counter.”
“…en put in my notes that the brake lines had been recently replaced), poor quality coolant flush, loose piece of weatherstripping was left sitting on t…”
“It was nice to know integrity's still a value at automotive repair shops and not just a play for more of the customers money.”
“Writing this in retrospect because it is now apparent to me how dishonest they were.”
“Very good price extremely good value very nice place to sit while you’re getting your oil changed all around definitely recommend”
“I was very disappointed in my most recent visit - overcharged for parts (charged for 20ft of brake line that wasn't needed - they even put in my notes…”
“…nd gave me a couple recommendations but no pressure to get those done right away - thanks so much for making it such a pleasant experience :)…”
“…iple diagnoses proved incorrect, and basic diagnostic procedures were delayed until after repeated visits.…”
“I cannot say enough good things about the care and service I have received from all the people at Luke's Auto Service, and I highly recommend them.”
“I recommend asking for a detailed explanation of why each part is being replaced and getting a second opinion before approving major repairs.”
“Great environment, cost efficient, great communication”
“But the lack of communication, damage to my car, and poor handling of the situation overall have made me seriously question returning.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Luke's Auto for 8 kinds of job. Pick one to see what they paid and said.
Luke’s was able to get my SUV in within one day- before a long road trip- 34 point inspection and diagnostics to check a minor concern. Great communication all the way. Thanks!!
Great, fast, and reliable service. They diagnosed my vehicle and fixed it fast. I’m out of town working they will definitely be the first shop I call on for any kind of service. Thanks again
got full synthetic oil change for $50 on 2015 toyota prius c - did an overview of the car and gave me a couple recommendations but no pressure to get those done right away - thanks so much for making it such a pleasant experience :)
I always use lukes for my truck repairs. They always do very good work and are polite at the counter. I would recommend to anyone, anytime
It was so easy to make appointment and I got in right away. Luke’s auto people are so nice and friendly and they have all my car information on their computers. I highly recommend their services. And they checked in with me several days later to make sure everything was okay.
I've gone to Luke's for years; it was always a bit more expensive, but having a trustworthy mechanic was worth it. On my most recent visit, I was given a $5k quote with the rep happily recommending financing options. A second opinion from a different shop didn't turn up any of the same issues. If I can't trust the…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
4.8 ★★★★★ 2,247 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Luke’s was able to get my SUV in within one day- before a long road trip- 34 point inspection and diagnostics to check a minor concern. Great communication all the way. Thanks!!
Great, fast, and reliable service. They diagnosed my vehicle and fixed it fast. I’m out of town working they will definitely be the first shop I call on for any kind of service. Thanks again
got full synthetic oil change for $50 on 2015 toyota prius c - did an overview of the car and gave me a couple recommendations but no pressure to get those done right away - thanks so much for making it such a pleasant experience :)
I always use lukes for my truck repairs. They always do very good work and are polite at the counter. I would recommend to anyone, anytime
Chris, thank you so much for being a loyal customer and for recommending us! We're proud to keep your truck running strong and really appreciate you taking the time to share your experience. We'll be here whenever you need us!
It was so easy to make appointment and I got in right away. Luke’s auto people are so nice and friendly and they have all my car information on their computers. I highly recommend their services. And they checked in with me several days later to make sure everything was okay.
Thank you Mary!! We appreciate you!
I've gone to Luke's for years; it was always a bit more expensive, but having a trustworthy mechanic was worth it. On my most recent visit, I was given a $5k quote with the rep happily recommending financing options. A second opinion from a different shop didn't turn up any of the same issues. If I can't trust the service, there's no reason to come here anymore.
Clean environment, friendly staff, quick service
Thank you so much for the wonderful feedback! We're thrilled you had such a positive experience with our team. Keeping our shop clean and providing quick, friendly service is what we're all about. We look forward to helping you again!
It was so.painless, I will be bringing my 2021 outback here for service. The front end staff was terrific. Thank you Luke's auto.
Thank you so much, Frantz! We're thrilled to hear your experience was painless and that our front end staff took great care of you. We look forward to servicing your 2021 Outback and keeping it running smoothly for years to come!
Luke’s Auto has been a great experience every time! I’ve been twice so far. They never push you to get something done to your car that’s not necessary and their whole customer service experience is done so well. Glad I found them!
Thank you so much, Anna! We're thrilled to hear you've had great experiences with us on both visits. Our team takes pride in being honest and transparent about what your car truly needs, so it means the world to know that approach resonates with you. We're grateful to have you as a customer and look forward to seeing you again!
We appreciate the attention to detail on the issues we presented you with on our G37. It was nice to know integrity's still a value at automotive repair shops and not just a play for more of the customers money. We think the value of Luke's auto is on or above par with any good dealership we have used. Thank you
Thank you so much for your kind words, Jay! Integrity and honest service are at the heart of everything we do, and it means the world to us that you noticed. We're thrilled we could take great care of your G37 and earn your trust. We look forward to serving you again!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
