How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for auto engine diagnostic
Clear ✕All 71 Google reviews tagged “Auto engine diagnostic” · showing 20
Fast service. Accurate assessment on my vehicle. Repairs done right. You need to take your vehicle here for all your service needs. Highly recommend!
Really like the loaner car. Makes it easier to get around while my car is getting repaired.
I’ve been taking my vehicles to Luke’s Auto for a very long time. Always great service, and even better work.
Everyone at Luke's auto provide first class service. Their attention to detail and excellent technicians diagnosed my car issues quickly. They provided reports that were clear and included very detailed technician notes and pictures of the problem areas. I highly recommend Luke's for your auto care!
The most professional and dependable automotive business I have ever dealt with.
I needed to find an auto shop that serviced European vehicles and Luke's came highly recommended. I can confirm that all of the positive reviews are warranted. They do an outstanding inspection, complete with photos and a prioritized list of recommended services. Uber and/or loaner cars are available which made it…
Everyone is so helpful, kind and patient there at Luke’s. I mainly dealt with Justin and he explained things so I understood, and didn’t seemed rushed. Will definitely be returning, highly recommend this shop for your vehicle
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
This is the only place I will ever take my car. They’re honest they do a great job And they’re fair on pricing
great service. great staff. will be using them again. They are expanding but their quality service is excellent as usual.
I had my car towed to Luke’s because it wouldn’t start. I thought it was the battery but upon further diagnosing, the engine was flooded with gas and it needed new spark plugs and coils. And an oil change. There were a few other, less urgent issues as well. I was able to choose the most urgent concerns alongside my…
Having a shop like Luke's Auto is like having Marcus Welby, MD as your family doctor. [Edit 8/8/2023] Still the best! Wouldn't go anywhere else on a bet!
After several poor experiences with a previous auto repair shop I was angry and skeptical of auto repair shops. Then I needed help with my vehicle. I went to Luke’s based on feedback from two people I trust. Luke’s Auto was upfront, professional, friendly, and I am very pleased with the work their team did! I will…
I've been a customer for a few years and needed to update this review and re-bump the 5 star. There were some office challenges that Aaron and folks were working through today, which resulted in delays on my service charges when I arrived. To save my time they told me to take my car and pay them later when it was…
love going to Lukes, trust them and very easy to work with!
It was a great experience! I was advised of what was wrong with a very readable pdf of what was going on. It was so much easier than trying to deal with Carmax. Definitely recommend
My car broke down while in Columbus, and I had to leave it there for a few days while I returned to Cincinnati. They explained what had to be done now, what could wait, and made sure I understood why. This is a garage I would drive from Cincinnati to because I know the work they would be top of the line. Luke’s auto is a garage you can trust.
Luke's is great. It was an expensive visit for the first time. But they kept the costs down where they could. Took care of the breaks on their dime because the A/C repair was a lot. Even replaced some bulbs for free. They offer a free loaner as well which was huge because I live 20+ minutes away. George took great care of my ride.
Luke's auto is extremely welcoming, speedy, and clear. You can trust them.
On short notice they set me up with an appointment and made a loaner car available. Car was dropped off about 9:30 a.m. and by 3:00 had an answer for me. The car was ready for pickup by 5:00. Kudos to Joel for excellent customer service. I'll be back!!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
