How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for brake service & repair
Clear ✕All 87 Google reviews tagged “Brake service & repair” · showing 40
Omg I love this place.❤️ Kind,keeps you up dated on your car as they go. How they send information about what's going on with pictures/ videos. Yesssss love it . Mr Rayn always answered my calls listening to my worries about what is going on. Really took notes on what I was saying. Cost wasn't no problem. Thats…
I visited this shop to diagnose a Check Engine Light and Service Brake Assist warning on my Car. They performed a smoke test and correctly identified that the vacuum pipe between the brake booster and the intake manifold was leaking. I appreciated that they showed me a photo of the damaged area. However, I was…
The most professional and dependable automotive business I have ever dealt with.
Easy to make an appointment.. prompt service and provided a loaner car. Friendly and courteous
By far the shadiest experience I've had with a mechanic in Columbus. I took my car in for brake work on Tuesday and got a call on Thursday saying that the job was done, but the car no longer started. I approved a $130 diagnostic fee for my starter on top of the already steep $975 I was paying for replacement on my…
Was having some issue with how my car was driving, Lukes was able to diagnose the problem quickly and get it taken care of. Specifically Joel was a huge help in explaining what was going on and how they were going to fix it. Will definitely be returning
Great service every time. The new lobby is very nice and welcoming. Ben is my go-to guy. He's great
Repair was done quicker than projected so got car back before weekend. Worked with me on price a bit by reducing warranty. Very courteous professional interactions and excellent explanations and documentation of work suggested and why.
Talk about convenience, talk about honesty, talk about prompt service! I deeply appreciate the gratuitous Uber rides, the pictures of the problems with my car. And they don't take any longer than they need. I don't trust anyone but Luke's.
Great Service! Sandra helped get my daughter's car set up and repaired to be safe and dependable for a long trip. Will definitely be using Luke's for future service!
I needed to find an auto shop that serviced European vehicles and Luke's came highly recommended. I can confirm that all of the positive reviews are warranted. They do an outstanding inspection, complete with photos and a prioritized list of recommended services. Uber and/or loaner cars are available which made it…
I’ve trusted Luke’s for the past five years. They are the only auto shop that I will use to service my vehicle. They are both reliable and professional! I have never been disappointed in their work.
⭐️⭐️⭐️⭐️⭐️ 100/10 – Luke’s Auto is absolutely amazing! I can’t say enough good things about this shop. From the moment I walked in, I was blown away by the hospitality, honesty, and genuine care. Sandra Hamm and the entire Luke’s Auto team you made me feel like family. Sandra told me, “It’s the Luke’s way,” and I…
They took care with my car and were totally professional and finish the work. In a reasonable amount of time.
I have been using Luke’s for all my car service for several years. I have always been pleased with the work completed. The staff have always been professional and answer any questions before the work is completed. Over the years, I have referred 4 of my lady friends and they also only have positive reviews for Luke’s.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Let your search for a good auto repair shop end at Luke's Auto. The men and women at Luke's are friendly, professional, knowledgeable and honest. They always ask me if I need a ride home when I bring my car in for service, or they arrange for me to have one of their free loaner cars if they are going to need mine…
They always do a great job, for a fair price.
The best experience I've ever had with an automotive repair. Above and beyond in every aspect. I'll never go anywhere else again.
Luke and his team took great care of me and my car. I went in because my brakes were making a weird noise. As soon as I walked in I was greeted with smiles and very helpful advisors who were able to get all my information. They also had a loaner car available for me to use, which was so convenient! They did a great…
The customer service is unsurpassed. I have used Luke’s many times and they always go above and beyond.
The customer service was excellent. The gentleman I worked with was empathetic, knowledgeable and extremely quick to respond. I didn’t feel pressured. I was given all the information I needed. They truly took the time and effort to diagnose the problem and lay out all of my options. They even double checked their…
I've been a customer for a few years and needed to update this review and re-bump the 5 star. There were some office challenges that Aaron and folks were working through today, which resulted in delays on my service charges when I arrived. To save my time they told me to take my car and pay them later when it was…
I appreciate the kindness and assurance of your employees when it comes to servicing my vehicle. Thank you much.
great intake by Nicholas. Good communication, though the texts were a little confusing, but calls cleared that up.
Luke's is great. It was an expensive visit for the first time. But they kept the costs down where they could. Took care of the breaks on their dime because the A/C repair was a lot. Even replaced some bulbs for free. They offer a free loaner as well which was huge because I live 20+ minutes away. George took great care of my ride.
I highly recommend Luke's. Their team is great to work with. I really appreciate the thoroughness of their evaluation and recommendations for repairs needed now and in the near future. Luke's has fair pricing and that is greatly appreciated as well. Thanks Luke's!
Great service (like always) from the team at Luke's!
After I checked the transmission fluid level myself and saw that it was real low, I had the transmission fluid drained/flushed and replaced. Luke's uses a like product to Honda fluid. This after a used auto inspection was just performed were All the staff Assumed that it could NOT be checked. Shows they are not as…
Great customer service; love the convenient, free loner car option; fair prices; convenient, user-friendly digital estimates/ approvals and receipts.
My brakes started making that noise that tells you it's time to get them checked. I waited until I could make arrangements to have Luke's take a look at them. I don't trust my brakes to anyone else. My car is driving great now! They do such a good job. Excellent customer service. Loaner cars and shuttle service.…
The brakes work great. The experience was awesome. Everyone is very friendly and very informative. Plus the loner car that Joel let me use for a week was very helpful. They are really a quality mechanic shop that will work with you to provide the best experience
Luke's team was very professional and easy to work with. I appreciated Brad's honesty and did not feel pressured in any way, which I appreciate.
A little pricy but fast efficient service. Pleasant, helpful staff including the mechanic that performed the repairs. I have been using Luke’s for repairs on multiple vehicles for 18 mos-2 years. Everything has been fixed properly during that time.
Had a great experience. Estimate was quick even though they seemed busy. Repairs completed on time and, much to my surprise, under-budget.
Excellent customer service. Good communication, including a detailed inspection, recommendations, and follow-up. Prices are fair and transparent. This is a business that inspires confidence!
I have used Luke's Auto for several years. I have always experienced excellent, friendly communication and top notch service. They don't make up issues like some places I've gone and they allow me to prioritize the issues and decide what I want to fix versus wait on. All this without pressure. Their Uber service is…
This is not the first time I have used Luke’s Auto Service. Every time I have work done there, they are professional, friendly, and very thorough about explaining what needs immediate attention, and will need attention in the future. I have recommended Luke’s to my son and other people as well. They do things the…
They do what they say, will prioritize what needs done right away and what can wait. Trustworthy and high quality work. The employees their are great to work with and very helpful.
One of the best Auto place experiences I’ve ever had. Treated me with respect and honesty. Results were great! Loved the email system where you get to see a detailed estimate, pictures of your vehicle, and what is good and what needs addressed!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
