How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for brakes
Clear ✕All 106 Google reviews tagged “Brakes” · showing 60
We appreciate the attention to detail on the issues we presented you with on our G37. It was nice to know integrity's still a value at automotive repair shops and not just a play for more of the customers money. We think the value of Luke's auto is on or above par with any good dealership we have used. Thank you
Did a great job on repairs on my van.
Came in to get my brake pads changed and the girl at the front quoted me $750 a damn tire. UNBELIEVABLE. You’re better off just doing it yourself. Absolutely astounding $750 for brake pads!?
Really like the loaner car. Makes it easier to get around while my car is getting repaired.
I have had honest and reliable service and workmanship from Luke's Auto on Sinclair Road over a number of years and gladly recommend them to others looking for a quality repair.
The most professional and dependable automotive business I have ever dealt with.
By far the shadiest experience I've had with a mechanic in Columbus. I took my car in for brake work on Tuesday and got a call on Thursday saying that the job was done, but the car no longer started. I approved a $130 diagnostic fee for my starter on top of the already steep $975 I was paying for replacement on my…
I tried Luke’s for the first time, after hearing recommendations from friends and neighbors. My first experience - brake job on our ‘16 Beetle - was exemplary. Rob was great to work with from the very start, with practical suggestions for the initial evaluation and possible diagnostics. Once they had a proposal,…
I’ve been to about 3-4 shops in Columbus and so far Luke’s has been the most fair. They help work with you and give you priorities instead of gas lighting you into trying to fix everything at once. Samuel’s been my advisor and he’s solid and answers asap whenever I have a question and is very knowledgeable.
Luke's Auto employees are always courteous and friendly. It was recommended I replace both sides of calipers, rotors and pads. I approved only 1 side. After the work was completed, it was found the other side also needed repair. They replaced on their own time and covered the costs. This is a true show that they…
Fast service, people that care about helping you, and affordable prices. Women can feel secure coming here knowing they won’t talk you into unnecessary services, I plan on recommending to anyone who may need services.
Repair was done quicker than projected so got car back before weekend. Worked with me on price a bit by reducing warranty. Very courteous professional interactions and excellent explanations and documentation of work suggested and why.
Great service as always. Very professional staff!
Was told they would have a rental car for me when I got there to drop my car off. They told me they did not have a car for me when I actually got there. They ended up giving me a car, which was great because I needed to get to work. Went to pick up my car after they told me it was done and gave me a code and there…
I needed to find an auto shop that serviced European vehicles and Luke's came highly recommended. I can confirm that all of the positive reviews are warranted. They do an outstanding inspection, complete with photos and a prioritized list of recommended services. Uber and/or loaner cars are available which made it…
I’ve had great service each time I’ve been to Luke’s. They’re always friendly, helpful, communicative, and transparent. The best shop I’ve been to and plan on keeping them as my go-to.
Luke's is by far the best shop I have ever used in 45 years of having cars repaired. They are impeccably honest, the work is always done perfectly, and everything is cleaned up. I cannot say enough good things about Luke's.
⭐️⭐️⭐️⭐️⭐️ 100/10 – Luke’s Auto is absolutely amazing! I can’t say enough good things about this shop. From the moment I walked in, I was blown away by the hospitality, honesty, and genuine care. Sandra Hamm and the entire Luke’s Auto team you made me feel like family. Sandra told me, “It’s the Luke’s way,” and I…
They took care with my car and were totally professional and finish the work. In a reasonable amount of time.
Luke’s on Lincoln always does a good job taking care of our cars. I trust their service advisors and mechanics to be honest and straightforward on any of our car concerns.
Took my 2004 Toyota Sennia in to repair rear door latch. Check locking system and rear break light. Found out brakes were going bad (which I suspected was going on). Had breaks repaired & door latch. Over all always pleased with services and repairs from Luke’s Auto. This time they had the van for 3 days and…
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
They always do a great job, for a fair price.
Friendly and knowledgeable. Serviced car on time and did great inspection.
Luke’s Auto did a fine job fixing my brakes. They were in bad shape and all is good now.
Luke’s has always taken great care of me and my vehicles. I don’t go anywhere else for car trouble or even just an oil change because I fully trust that Luke’s will do the job right.
I've been a customer for a few years and needed to update this review and re-bump the 5 star. There were some office challenges that Aaron and folks were working through today, which resulted in delays on my service charges when I arrived. To save my time they told me to take my car and pay them later when it was…
UPDATE We ended up talking to one of the lead guys who apologized and did take full accountability for the wrong quote and we did end up getting about 400$ back. The issue was resolved professionally however, I am still leaving this as a one star review as this should have never happened in the first place. Do not…
Very good with communication. The loaner car was a life saver.
It was a great experience! I was advised of what was wrong with a very readable pdf of what was going on. It was so much easier than trying to deal with Carmax. Definitely recommend
Great, fast experience! Would recommend!
I highly recommend Luke's. Their team is great to work with. I really appreciate the thoroughness of their evaluation and recommendations for repairs needed now and in the near future. Luke's has fair pricing and that is greatly appreciated as well. Thanks Luke's!
Dennis was amazing - such a nice guy, super responsive and friendly. Prioritized certain repairs, had pictures of everything that was wrong and kept in constant contact. Wish every business was like Luke's, will 100% go here again next time my old car breaks!
Great people! Awesome experience!
Luke's is the BEST ever auto repair shop I have ever worked with, no comparison. Honest and kind service. reasonable costs. the BEST people!!!
Great customer service; love the convenient, free loner car option; fair prices; convenient, user-friendly digital estimates/ approvals and receipts.
The brakes work great. The experience was awesome. Everyone is very friendly and very informative. Plus the loner car that Joel let me use for a week was very helpful. They are really a quality mechanic shop that will work with you to provide the best experience
Took my 2000 Land Cruiser in for check up. Joel was super responsive and transparent every step of the way.
Luke's team was very professional and easy to work with. I appreciated Brad's honesty and did not feel pressured in any way, which I appreciate.
They are timely, communicative, friendly, reasonably priced, and ensure repairs are 100% complete (you don't have to worry that in a month you'll be back for a related issue).
Had a lot of work done to my 2012 sti they did an excellent job with everything. They even painted my new calipers I definitely appreciated that. Was able to get a 1 on 1 with the person who worked on my car. Overall I would highly recommend them to anyone in need of service, they will be very transparent about…
Great service as always!
A little pricy but fast efficient service. Pleasant, helpful staff including the mechanic that performed the repairs. I have been using Luke’s for repairs on multiple vehicles for 18 mos-2 years. Everything has been fixed properly during that time.
I love how they communicate what needs to be worked on (complete with pictures) and the free loaner car makes getting work done with Luke’s really convenient. It’s so nice to go to a shop where you don’t feel like you’re going to get ripped off. Will continue to bring our cars there when we need service.
I will never take my cars to anyone else! The people at Luke's are absolutely fantastic!
I have used Luke's Auto for several years. I have always experienced excellent, friendly communication and top notch service. They don't make up issues like some places I've gone and they allow me to prioritize the issues and decide what I want to fix versus wait on. All this without pressure. Their Uber service is…
When went back to pick up my car the window was broken. Scott ask me to give him one hour before I pick up my car. When I arrived I spoke to Scott again. He ask me do I see my car out front I said no. He finally located my car. I walk over to him he hands me my key and pointed down to roll of car and…
They do what they say, will prioritize what needs done right away and what can wait. Trustworthy and high quality work. The employees their are great to work with and very helpful.
Luke’s did an outstanding job resolving my brake issues. Dennis was particularly accommodating-calling to explain service, price, etc. and expediting work so I could get my car back. Complimentary Uber ride made the process very convenient.
One of the best Auto place experiences I’ve ever had. Treated me with respect and honesty. Results were great! Loved the email system where you get to see a detailed estimate, pictures of your vehicle, and what is good and what needs addressed!
Luke’s is my only trusted repair shop. I had engine problems that the dealer couldn’t/wouldn’t address. It took two visits to Luke’s because the problem was intermittent, but my car is running well now. This last visit was a tire problem, and it is fixed without a new tire. They are a blessing
Brake job. Very courteous and professional service. Delivered at the time promised. Well done.
Luke’s was recommended to me by a friend and they did not disappoint. Very prompt and honest with communication regarding what my Honda needed done. Provided transportation for me to get to and from the shop, and did many repairs all within 24 hours. If you’re looking for high quality work done fast and at a reasonable cost, please go to Luke’s auto!
Was very happy with service, communication, and especially customer service. Will use again!
Very professional. Recommended by a dealership we use often as they do not service Volvo. Extremely pleased.
Always treated fairly and honestly. I like that they let me know what needs done now and what can wait..keeping my financial obligations in mind. I have and will continue to recommend them to everyone who needs a mechanical expert to repair their vehicle
Luke has been the only garage in the Columbus area that I've been able to take any of my vehicles to and them come out with they're being no issues instead of more issues wrong I ended up taking my 2012 Honda Accord to Boyd's off of broad and refugee I believe and they ended up putting the wrong size tire hub kit…
It is really, really nice to have a trustworthy mechanic! I've been going to these guys for years. They are really friendly, helpful, and honest.
Fantastic service as always!
Gave an honest assessment of our old car and made it easy to determine next steps. Very friendly do great work.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
