How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #152Position by Experts Score among all companies we track in this category. of 158 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for general repairs & maintenance
Clear ✕All 267 Google reviews tagged “General repairs & maintenance” · showing 120
Very professional when they say the car is gonna be done on this day. It will be done on that day. Better best believe they will get it done on time. Very happy that i picked the right place to get my car fixed.I will be taking my car here for future repairs.
Omg I love this place.❤️ Kind,keeps you up dated on your car as they go. How they send information about what's going on with pictures/ videos. Yesssss love it . Mr Rayn always answered my calls listening to my worries about what is going on. Really took notes on what I was saying. Cost wasn't no problem. Thats…
Update 8/21/26. As they've grown in size, they've grown away from being the small honest mechanic shop. I was very disappointed in my most recent visit - overcharged for parts (charged for 20ft of brake line that wasn't needed - they even put in my notes that the brake lines had been recently replaced), poor…
So far, I've had Luke's work on my Lexus and Edge. Lexus runs super smooth. When wife's car is good, life is good! My Edge has a new steering rack, struts, TPS sensors....Runs and drives like new. It's my work car, and I drive to Cincinnati and KY frequently, so it has to be solid. Will always go there from now on! ++For the loaner car program++
Luke’s is very professional and friendly love taking my vehicles there
Quick and love they have loaner cars!!! Car runs so much better! Great customer service.
I learned about Luke’s from a coupon in my mail. I made an appointment for an oil change since dealer prices are so expensive. I was extremely impressed with the speed of my appointment but most impressed by their customer service.
Luke's Auto is the most courteous, professional, thorough, well-organized auto repair service I have ever used! Fair pricing & quality work. They never try and sell you something you don't need
Excellent service. They are up front on pricing. They fixed everything, fast and correctly.
I have had honest and reliable service and workmanship from Luke's Auto on Sinclair Road over a number of years and gladly recommend them to others looking for a quality repair.
I’ve been taking my vehicles to Luke’s Auto for a very long time. Always great service, and even better work.
My go to! They are true experts, HONEST, and they get it right! Don't waste your time or money any place else! Update: my insurance company suggested that I take my car to a nearby shop for repairs. I'll never do it again! As soon as I got the car back I ran it right back to luke's! Now I'm back on the road!
Everyone at Luke's auto provide first class service. Their attention to detail and excellent technicians diagnosed my car issues quickly. They provided reports that were clear and included very detailed technician notes and pictures of the problem areas. I highly recommend Luke's for your auto care!
All recommendations were up front...nothing hidden. All services were performed in a very timely manner.
Luke’s takes care of everyone with honesty and quality, they get the job done well!
Always happy with the service at Luke’s Auto!
My goal is to drive my car for as long as possible. I need a shop that shares the same values. Luke’s left a good impression. Excellent customer service. Quick turn around. Attention to detail! I appreciate the documentation, photos and communication while my car was in their hands. Thank you!
The most professional and dependable automotive business I have ever dealt with.
Highly recommend
By far the shadiest experience I've had with a mechanic in Columbus. I took my car in for brake work on Tuesday and got a call on Thursday saying that the job was done, but the car no longer started. I approved a $130 diagnostic fee for my starter on top of the already steep $975 I was paying for replacement on my…
Kendal was great explaining the issue in a thorough and easy to understand manner. my husband and i love taking our vehicles in here. they always get us in and out quickly.
Great service every time. The new lobby is very nice and welcoming. Ben is my go-to guy. He's great
IF YOU ARE GETTING WORK DONE ON YOUR CAR GO TO STREAMLINE AUTO IN COLUMBUS. Luke's is a great place to get an Oil Change, and the pros are they can get you in and out same day. However, They are criminally overpriced. Streamline for example quoted to give my car a diagnostic check for $85. And that the $85 would go…
The employees are upfront about the service costs and are very clear in their communication. I just had my car serviced and they let me use a free loaner, they keep you updated on your car, and make sure you know what upcoming services your car needs
Luke's always takes care of me! Fine work and friendly service.
Always well done repairs at a honest place!
Great experience at Luke’s Auto, honest and trustworthy.
UPDATE: I thought I had done this update a long time ago but, evidently not so I'm doing it now because I feel it is important for people to know. Below this paragraph is the initial review which I originally gave 5 stars. I should have waited because things went WAY downhill after I gave them a 5 star review. I was…
Great service and honet work.
Absolutely fabulous!! Will definitely use Luke’s again and HIGHLY recommend them!
Really prompt service and easy online booking for an appointment. They will call you an Uber if you need a ride home and everyone I dealt with was very knowledge and kind
Always can count on Luke’s for quality repair and service. Sam was our appointment specialist- fast, accurate information and help troubleshooting potential issues. I like that they provide transportation after drop off and for return pickup. Thanks!
Luke’s Auto is the best auto shop I’ve ever used. They are transparent about repairs, reasonably priced, and — which is hardly the case for most shops — are super-friendly people. I always have positive experiences, especially at this location.
Great Service! Sandra helped get my daughter's car set up and repaired to be safe and dependable for a long trip. Will definitely be using Luke's for future service!
100,000 service on my CRV. Saundra the intake person helped me figure out what service needed to be done - saving me $200 from what I had anticipated. Thanks Saundra!
I needed to find an auto shop that serviced European vehicles and Luke's came highly recommended. I can confirm that all of the positive reviews are warranted. They do an outstanding inspection, complete with photos and a prioritized list of recommended services. Uber and/or loaner cars are available which made it…
Customer Service A+ across the board!
I was surprised at how smooth the whole process was! Was also surprised at how expensive the recommended updates/repairs were, but that's probably just the way car maintenance goes.
I've brought my cars to Lukes Auto for years. They’re super dependable and really take the time to look everything over, so I never feel like anything gets missed. It’s such a relief knowing the job is done right the first time—I drive away with total peace of mind. Honest, thorough, and easy to work with… exactly what you want in a repair shop.
I’ve trusted Luke’s for the past five years. They are the only auto shop that I will use to service my vehicle. They are both reliable and professional! I have never been disappointed in their work.
They are ok.
⭐️⭐️⭐️⭐️⭐️ 100/10 – Luke’s Auto is absolutely amazing! I can’t say enough good things about this shop. From the moment I walked in, I was blown away by the hospitality, honesty, and genuine care. Sandra Hamm and the entire Luke’s Auto team you made me feel like family. Sandra told me, “It’s the Luke’s way,” and I…
Needed an oil change and wanted to have the car checked out. Timely service and nobody tried to sell me stuff I don't need. Dealership had told me, I needed new tires, break pads and discs. I will eventually need all of that, but not before the next service. Honest, reasonable place and I definitely will be back.
Very friendly and they will offer to set up a ride to wherever it is that you need to go while your car is being worked on.
My 2016 Toyota Tacoma had a leaky timing seal cover, which the dealer estimated $8,500 to repair. That's half the blue book value and it made me wonder if I should keep it. They also recommended flushing the brake fluid, and it was due for changing out the fluids in the transfer case and other areas. Luke's did the…
These guys are 2 hours away from where I live but they're the only ones I trust to do any serious work on my Prius and my daughter's Lexus.
Luke’s on Lincoln always does a good job taking care of our cars. I trust their service advisors and mechanics to be honest and straightforward on any of our car concerns.
Always do a great job for me. Solid work as always
Service great!
This is a busy shop, but I can see why. They are professional, courteous, and so a great job. I would recommend to anyone who needs their car serviced.
Service was great! Fast and affordable. Made time for my unexpected tire leak.
I have been using Luke’s for all my car service for several years. I have always been pleased with the work completed. The staff have always been professional and answer any questions before the work is completed. Over the years, I have referred 4 of my lady friends and they also only have positive reviews for Luke’s.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
I have been going to Luke’s for a few years now and highly recommended. They have always been extremely helpful and accommodating and they do excellent work. Great communication and friendly service, free loaners… 👏🙌
Always the best service and price
Great shop, I have been using Luke’s for several years. I can always count on them to do excellent work combined with friendly service.
I've used Luke's services and valued them for years. Knew they offered loaner cars during service but did not realize they offered to give you a ride to pick up your car! Thank you!
Trustworthy, reliable service and work
Fabulous experience, as always! I’ve never been happier in my 50+years of driving with any repair shop!! Their honesty saved me over $800 by telling my husband that we didn’t need new tie rods after all. That’s why I stay loyal to Luke’s!
The service was GREAT!!! I am a new customer for life and will recommend you to others. Thank you for taking care of me and my car.
I always feel heard and invited into the problem solving. Grateful for your patience in answering my questions and making anything right that needs corrected. Thank you for years of good work!
Luke's Auto is an incredibly honest and caring shop! When unexpected complications arose with my car, they promptly and efficiently resolved them. I want to express my sincere gratitude to Dennis and the management team for the exceptional service and care they have for their customers! Definitely would recommend you check them out!
If you are looking for honest and quality car service, look no further than Luke’s Auto. Took excellent care of my 2013 Honda Civic. Customer service team is excellent.
My first experience at Luke's and it was outstanding. Friendly people who are very customer oriented.
Fantastic experience: clean facilities, efficient check in and progress reports, thorough in their work and very reasonably priced. My new regular mechanic!
Having a shop like Luke's Auto is like having Marcus Welby, MD as your family doctor. [Edit 8/8/2023] Still the best! Wouldn't go anywhere else on a bet!
After several poor experiences with a previous auto repair shop I was angry and skeptical of auto repair shops. Then I needed help with my vehicle. I went to Luke’s based on feedback from two people I trust. Luke’s Auto was upfront, professional, friendly, and I am very pleased with the work their team did! I will…
I've been a customer for a few years and needed to update this review and re-bump the 5 star. There were some office challenges that Aaron and folks were working through today, which resulted in delays on my service charges when I arrived. To save my time they told me to take my car and pay them later when it was…
Excellent as always
Brought my car on for a knocking sound and to have front wiper blades replaced. They quickly found the problem, fixed it, and changed the wiper blades. Everyone there is professional, friendly, and that they offer transportation to and from home if you don't have anyone to pick you up. Most places just consider it…
Great communication during the entire process. Not pushy like some other shops. Quick turn around time and very knowledgeable and friendly staff.
Very good with communication. The loaner car was a life saver.
Friendly staff, quick service, and a really nice, clean waiting area.
Another great job by Luke's Auto---Honest, Fast, friendly and efficient! Great work! Thank you!
Great staff and great service.
Top Notch Service... Top Notch People...Trustworthy...Simply The Best
Very professional, fast, and reasonably priced. Everyone was great, but Brad went above and beyond.
Luke's Auto is the most honest and helpful in the business. I took my car in to get the AC fixed. They were so honest and told me that I could go into Honda for free and get it fixed. They saved me $600! They are incredible.
Very Honest
Great work and customer service.
Technician did a nice job and was super friendly and helpful
Good work at a fair rate
Solid work and very trust worthy. Also, they have greatly updated their customer communication methods in recent years.
Thank you. Great work
After I checked the transmission fluid level myself and saw that it was real low, I had the transmission fluid drained/flushed and replaced. Luke's uses a like product to Honda fluid. This after a used auto inspection was just performed were All the staff Assumed that it could NOT be checked. Shows they are not as…
Luke's is the BEST ever auto repair shop I have ever worked with, no comparison. Honest and kind service. reasonable costs. the BEST people!!!
So thankful I found Luke’s! We moved recently and needed a new mechanic but wow I wish we would have found them years ago. Our tires in the van have always lost air so quickly and we’ve taken it to 2 separate places that told us it was fine. Luke’s diagnosed it quickly and fixed it same day. The reports they send…
Great customer service; love the convenient, free loner car option; fair prices; convenient, user-friendly digital estimates/ approvals and receipts.
Courteous
Friendly service. Cost for my repair was much less than I was expecting. I never feel like I'm being sold service I don't need.
My brakes started making that noise that tells you it's time to get them checked. I waited until I could make arrangements to have Luke's take a look at them. I don't trust my brakes to anyone else. My car is driving great now! They do such a good job. Excellent customer service. Loaner cars and shuttle service.…
First experience. Quick service. No pressure to resolve any existing problems
High quality work, excellent customer service, and competitive pricing - plus, they help high-risk kids in the Columbus area.
Luke's team was very professional and easy to work with. I appreciated Brad's honesty and did not feel pressured in any way, which I appreciate.
Very professional company, they do a great job communicating the repairs that are needed and don't pressure you into getting work done that you don't want. Luke's auto is the most trustworthy mechanic in Columbus.
They are timely, communicative, friendly, reasonably priced, and ensure repairs are 100% complete (you don't have to worry that in a month you'll be back for a related issue).
Quick and professional.
Truly truly grateful to have come across this business!!! Every single person there is dedicated to making sure you know what’s going on and the steps needed for the car. I’ve had repairs done twice through them and each time has been AMAZING! I’ve never had an auto shop that I could actually trust before. So happy!!
They are always friendly and professional at Luke's!
Dudes/dudettes are great, and the attitude's are always spot on. It's like they actually know what they are talking about. Gives me confidence in my vehicle doctor. --Such a comforting feeling...to be able to trust that your vehicle is in great, professional hands.
Very professional handled all of the most pressing issues my car was facing, with out pressuring me into unneeded services.
Did great 👍🏽
Had a great experience. Estimate was quick even though they seemed busy. Repairs completed on time and, much to my surprise, under-budget.
They got me in last minute and had it finished that same day.
Car was fixed properly for good value!
FINALLY an auto mechanical shop that I can trust with my Mercedes vehicles and know that not only do they have the expertise to do the job, but also the integrity to offer the best possible price as well! I tell everyone I know to rely on Luke’s Auto for their vehicle needs!! GREAT COMPANY!!
This place was a lot better before their "expansion"....
The only reason this place gives out loaner cars is because of how long they take to figure out what's actually wrong with your car.
another great job done by lukes automotive on my rear brakes. brakes work great , thanks again.
Bought a new car and was having some issues with it, they got me in the next day and checked it out for me , found a pretty serious problem and I was able to return the car in time. Good work good communication, I’ll be taking all my cars here from now on.
I dropped off my car on Monday and the next day by 8:30 AM Luke’s Auto representative called me and talked to me about my car. Excellent service! They respect me & my decisions about my car. I had them do some preventative services and my car was still ready that afternoon. I have been going to Luke’s for about two…
The staff are friendly and very helpful, explained everything and kept me updated. Very happy with service!
Brought 2 vehicles in for a oil changes and received fantastic customer service both times. I love that they provide a shuttle service (uber) both ways for free too. Their complimentary multi-point inspection is thorough and caught some critical issues and they also research your vehicle/history for suggested…
Luke's is a family affair for us. We have taken our vehicles to Luke's time and time again. Each time we have had great service and leave confident we have been charged fairly. I would recommend their services to everyone!
My exhaust system deteriorated quickly and they were able to set me up with an appointment and loaner car quickly. Excellent work, reasonable price and time frame. This place never gets any complaints from me.
Luke’s is my only trusted repair shop. I had engine problems that the dealer couldn’t/wouldn’t address. It took two visits to Luke’s because the problem was intermittent, but my car is running well now. This last visit was a tire problem, and it is fixed without a new tire. They are a blessing
I wasn't at all dissappointed at having the vehicle being held over and taking an Uber. I was able to discover some finer details about maintenance needed to keep the vehicle running longer from the excellent staff!
Excellent. No complaints. Worth every penny. No BS; tell you what you need & how much it will cost. Loaner cars are a big bonus. Most thorough inspection process I've seen. You cannot go wrong with these folks.
I have been going to Luke's for a while now and I don't have anything negative to say. They are fast, knowledgeable, and straightforward.
I've been going to Luke's for years now and I'm very pleased. They are honest, quick (large staff), provide detailed information on a website and email that includes photos of the problems with your vehicle. And they seem to be unique in providing a free loaner car during your repair, when available. This saves so…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
