How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for oil change
Clear ✕All 323 Google reviews tagged “Oil change” · showing 80
Very professional when they say the car is gonna be done on this day. It will be done on that day. Better best believe they will get it done on time. Very happy that i picked the right place to get my car fixed.I will be taking my car here for future repairs.
Very nice, clean environment.Friendly, polite people.n Very helpful! I went in for and oil change.In and out within an hour..
Unbelievable. From the time you walk in and speak to a specialist until the time you leave and speak to the technician it’s like going to a heath spa! You feel relaxed, well taken care of and appreciated. Leaving feeling invigorated and informed.Everyone is gracious, knowledgeable, and professional. I’ve never had…
Super clean and the waiting area was very nice, free juice, soda, and a couple snacks. People were super friendly and it was much cheaper than mainstream places. (Jiffylube etc)
I went to Luke's for an oil change, with a coupon. I had been having a slow leak in one of my tires, but I figured it was the rim since the car is 12 years old. I did not mention it to them. When i checked out they said that they found a nail in one of my tires, took it out and repaired the tire. No charge!
I am a returning customer because of the consistent professional, thorough and efficient work from beginning (online appt) to service contact (check in and out) and finally the technician’s work.
Professional and courteous while providing excellent service. I highly recommend.
The service here is incredible. Each customer is assigned a knowledgeable customer service representative who explains everything that the mechanics did, everything that is going right with the vehicle everything to keep an eye on, and all maintenance that is going to need attention and at what mileage that…
Good friendly service right in the neighborhood.
They were able to take my coupon for my oil change AND install my cabin air filter, on time and on budget. Great service and quality work. I recommend Luke's whenever I can.
Update 8/21/26. As they've grown in size, they've grown away from being the small honest mechanic shop. I was very disappointed in my most recent visit - overcharged for parts (charged for 20ft of brake line that wasn't needed - they even put in my notes that the brake lines had been recently replaced), poor…
I was visiting from out of state and my car needed service. My kids recommend Luke’s Auto and I was very pleased with the work and customer care I received. They even sent an Uber for me when the work was finished and my car was ready to be picked up.
Really like the loaner car. Makes it easier to get around while my car is getting repaired.
I learned about Luke’s from a coupon in my mail. I made an appointment for an oil change since dealer prices are so expensive. I was extremely impressed with the speed of my appointment but most impressed by their customer service.
Friendly fast service
This was my first visit to Luke's and im beyond happy with the service I received. Everyone was extremely helpful and kind. I will definitely be a return customer. If you want exceptional service be sure to schedule with Luke's. You will be happy you did.
I came home from a really long road trip out west and brought my van into Luke’s for an oil change. During the service, I requested that my battery be tested. Lo and behold, by the time my oil was changed and my tires were rotated - my battery was completely dead. Kristian and Olivia went above and beyond to ensure…
Lukes Auto is the place where you take your vehicle to be service. Their customer service is more than you expect.
I do not dread oil changes since I started taking my car to Luke's. They are so friendly, thorough & fast. They do not try to upsale anything that is not necessary. Pricing is never over-inflated & scheduling is fast & easy. Highly recommend!
Great service
I had my oil changed and they checked the condition of my tire, brakes, belts, and engine air filter. They gave me advice about when maintenance was recommended, and didn’t push selling anything. Snacks and drinks are in the lobby for customers. Service (scheduled ahead of time) was quick. The owner of the business…
Luke's Auto is the most courteous, professional, thorough, well-organized auto repair service I have ever used! Fair pricing & quality work. They never try and sell you something you don't need
Always happy with the service at Luke’s Auto!
Henry worked on my car & did a Awsome job on my car I could not be happier with his great job!!!! Thank u Henry!!!!!
Very good customer service. Josh seedle was awesome. Thank you
The most professional and dependable automotive business I have ever dealt with.
Highly recommend
Luke's auto has a great team. Very helpful and insightful regarding the needs of my car. I also appreciate them following up and checking in on how things are going because it communicates that the team is earnest about the work they do. They are good with both cars and people!!
Get great service and affordable. Will work with everyone on price
My experience with Luke's Auto was very good. The people I spoke with on the phone were friendly and welcoming, which made me want to bring my car to them. I initially called the Bethel Rd location, but after finding it was too far, I asked to be transferred to a closer location. The staff at the new location were…
People very friendly. Fit us in for service the same day. Fair pricing. Set up a free Uber ride for me to pick up the repaired vehicle. Best experience with an auto repair shop in my 46 years of driving!!!
Great service by a great auto repair business. When I moved to Columbus I needed a reputable shop. I searched online and Luke's is in the top 3. I have been there 5 times now and have found my repair shop in Columbus
Great service every time. The new lobby is very nice and welcoming. Ben is my go-to guy. He's great
The employees are upfront about the service costs and are very clear in their communication. I just had my car serviced and they let me use a free loaner, they keep you updated on your car, and make sure you know what upcoming services your car needs
Luke's always takes care of me! Fine work and friendly service.
Cost was efficient and customer service was great!
Fast service, people that care about helping you, and affordable prices. Women can feel secure coming here knowing they won’t talk you into unnecessary services, I plan on recommending to anyone who may need services.
Great service and honet work.
So many pros of this place - easy to schedule my appointment for routine maintenance, they told me the cost up front, didn't try to talk me into any services I wasn't there for, and nice waiting room to wait in. Reasonably priced!
I made business with these people and was such a great experience, repaired a lot of stuff and the price was very reasonable, I had a bad pressure sensor in one of my tires and I asked them to replace that one, but they replaced all four, probably they misunderstood, when I was paying I felt that the price was not…
I was referred to Luke’s on Sinclair and boy, what a great experience! Ben and the staff at Luke’s are so honest, friendly, and accommodating! I am officially saying good-bye to dealership visits and exclusively using Luke’s for all my automotive needs!! Highly recommend!!!
Always can count on Luke’s for quality repair and service. Sam was our appointment specialist- fast, accurate information and help troubleshooting potential issues. I like that they provide transportation after drop off and for return pickup. Thanks!
Great service and for a reasonable price. They aren’t charging an arm and a leg for quick and reliable service! Luke’s Auto will always have my business!
Solid service and professionally done.
Great Service! Sandra helped get my daughter's car set up and repaired to be safe and dependable for a long trip. Will definitely be using Luke's for future service!
Great service with timely follow-ups. They also provided a complimentary uber to take me to and from work to pick up my car!
I needed to find an auto shop that serviced European vehicles and Luke's came highly recommended. I can confirm that all of the positive reviews are warranted. They do an outstanding inspection, complete with photos and a prioritized list of recommended services. Uber and/or loaner cars are available which made it…
Friendly, honest and thoughtful service advisors, and a shop that is focused on making the community better. Very happy with all the work they've done on my family's cars, and have always had a good experience.
I needed to leave town for a emergency event and needed an oil change. They where able to fit me in without an appointment. Great service, good people.
I was surprised at how smooth the whole process was! Was also surprised at how expensive the recommended updates/repairs were, but that's probably just the way car maintenance goes.
I’ve trusted Luke’s for the past five years. They are the only auto shop that I will use to service my vehicle. They are both reliable and professional! I have never been disappointed in their work.
⭐️⭐️⭐️⭐️⭐️ 100/10 – Luke’s Auto is absolutely amazing! I can’t say enough good things about this shop. From the moment I walked in, I was blown away by the hospitality, honesty, and genuine care. Sandra Hamm and the entire Luke’s Auto team you made me feel like family. Sandra told me, “It’s the Luke’s way,” and I…
Nice lobby, friendly people. Good on price and in timing on the oil change.
They were punctual, polite and respectful. Nice free snack and beverages in the waiting area. I even got a free tip on some body work. No problems at all. 😊.
Very friendly and they will offer to set up a ride to wherever it is that you need to go while your car is being worked on.
Luke’s on Lincoln always does a good job taking care of our cars. I trust their service advisors and mechanics to be honest and straightforward on any of our car concerns.
Always do a great job for me. Solid work as always
“Very professional and great customer service.” I am updating this review I posted two years ago. Since I wrote this I have used their services multiple more times on two vehicles. They do proper, high-quality work. They’ve gone the extra mile with me and exceeded expectations. Shout out to Sean who has helped me…
Took my 2004 Toyota Sennia in to repair rear door latch. Check locking system and rear break light. Found out brakes were going bad (which I suspected was going on). Had breaks repaired & door latch. Over all always pleased with services and repairs from Luke’s Auto. This time they had the van for 3 days and…
Been going here for years and they're always very honest, trustworthy, and extremely helpful!
I have been using Luke’s for all my car service for several years. I have always been pleased with the work completed. The staff have always been professional and answer any questions before the work is completed. Over the years, I have referred 4 of my lady friends and they also only have positive reviews for Luke’s.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Oil change while waiting. Done in about thirty minutes. Kept in contact with text to let me know progress. Quick, friendly, competent, good value. Don't bother looking elsewhere. This is the place you want.
I have been going to Luke’s for a few years now and highly recommended. They have always been extremely helpful and accommodating and they do excellent work. Great communication and friendly service, free loaners… 👏🙌
Great Service!
This is the only place I will ever take my car. They’re honest they do a great job And they’re fair on pricing
Luke's is my primary car care place. They're honest, friendly, helpful and efficient.
Love, Love, Love Lukes Auto !!!
As always, you folks do an outstanding job!
Excellent service and cordial staff
Always professional, friendly and good prices.
great service. great staff. will be using them again. They are expanding but their quality service is excellent as usual.
I can’t say enough great things about Luke’s Auto. First off, one of my doctor’s assistant gave me Luke’s phone number and address, and I bless him for that, because everything turned out great for my benefit.The service guy Mark help me out, exponentially, because my car was a mess, he help me with the decision on…
I'm new in town and I'm so glad I found Luke's. I'll definitely come back for all of my auto repair and maintenance needs. The staff was friendly, professional and knowledgeable. Service was done in a timely manner and price was very reasonable.
Professional, organized and great work
The service was GREAT!!! I am a new customer for life and will recommend you to others. Thank you for taking care of me and my car.
Friendly, knowledgeable staff, got an oil change and they did a thorough inspection.
If you are looking for honest and quality car service, look no further than Luke’s Auto. Took excellent care of my 2013 Honda Civic. Customer service team is excellent.
Friendly and knowledgeable. Serviced car on time and did great inspection.
It was my first time going to a shop other than the dealership I got my car from, so I was nervous, but walked out extremely impressed and as a new permanent customer. Very reasonable pricing. Left with lots of good information. Love that they give you a loaner car when it's extended service. We'll be back for some…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
