How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for steering & suspension repair
Clear ✕All 77 Google reviews tagged “Steering & suspension repair” · showing 40
I just want to thank y'all for your service, it's always ran good ,smooth, I just want to keep it up and running, I think I can get a little bit more out of it, it's been good to me ☺️
So far, I've had Luke's work on my Lexus and Edge. Lexus runs super smooth. When wife's car is good, life is good! My Edge has a new steering rack, struts, TPS sensors....Runs and drives like new. It's my work car, and I drive to Cincinnati and KY frequently, so it has to be solid. Will always go there from now on! ++For the loaner car program++
Really like the loaner car. Makes it easier to get around while my car is getting repaired.
All recommendations were up front...nothing hidden. All services were performed in a very timely manner.
Great services and very reasonable pricing. Made my vehicle a joy to drive again. Highly recommend A++
Repair was done quicker than projected so got car back before weekend. Worked with me on price a bit by reducing warranty. Very courteous professional interactions and excellent explanations and documentation of work suggested and why.
I’m new to Ohio and happened to google a place for an alignment and this place had the highest reviews. After dropping my truck off and having the service done I can see why. Do yourselves a favor and go here for all your service needs. I look forward to doing business with them again
Luke’s auto has been an exceptional experience for me. After shopping around different garages they not only have amazing rates but have exceptional service as well. At the end of the appointment they gave me a summary of all things recommended to fix/replace and then things that required immediate attention. They…
Great Service! Sandra helped get my daughter's car set up and repaired to be safe and dependable for a long trip. Will definitely be using Luke's for future service!
Luke’s on Lincoln always does a good job taking care of our cars. I trust their service advisors and mechanics to be honest and straightforward on any of our car concerns.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Luke’s auto is absolutely wonderful! Very thorough with their work, will return every time!
Luke's Auto is an incredibly honest and caring shop! When unexpected complications arose with my car, they promptly and efficiently resolved them. I want to express my sincere gratitude to Dennis and the management team for the exceptional service and care they have for their customers! Definitely would recommend you check them out!
Luke's is a great shop with fast/quality service at a reasonable cost. Their customer service and communications are excellent!
As always a great experience.
I appreciate the summary sheet on what the car needs and things that were checked. That is easy to read and understand. Also the staff is respectful which is much appreciated.
Excellent communication with staff about the issues concerning my car. Professional staff provided me with a clear understanding of the issues and price involved! Even finished work ahead of schedule. Thank you very much for your commitment to service! Will take my cars here in the future!
After several poor experiences with a previous auto repair shop I was angry and skeptical of auto repair shops. Then I needed help with my vehicle. I went to Luke’s based on feedback from two people I trust. Luke’s Auto was upfront, professional, friendly, and I am very pleased with the work their team did! I will…
Replaced aging shocks and struts and identified a failing battery when they did a maintenance check. There's a reason their reviews are 5 stars, Luke's auto always goes above and beyond with the best pricing in Columbus.
DIAGNOSIS AND COMPLETED REPAIRS IN TIMING MANNER
Great people! Awesome experience!
Good work at a fair rate
They refused to quote the repair I asked for until the car was in their shop. Said it was their policy.
Fantastic place. Automotive repair done the way it should be done. Atttention to detail and great communication.
This place will get you in and out as quickly as possible and make sure it is done right. Employees are as friendly as you can find anywhere.
Excellent. No complaints. Worth every penny. No BS; tell you what you need & how much it will cost. Loaner cars are a big bonus. Most thorough inspection process I've seen. You cannot go wrong with these folks.
So I've spent about 10,000 with them on my car for various reasons. And 3 other cars prior. This being the 4th car just keeps having problem after problem. That being said I like to think we know each other fairly well at this point. Well while out of town in their loaner car my gf mom called and said some b/s about…
Very professional. Recommended by a dealership we use often as they do not service Volvo. Extremely pleased.
This is the second car I’ve trusted Luke’s Auto to maintain and have had nothing but pleasant experiences. Very friendly staff, great communication, prompt services. Thanks guys and gals!!
Always treated fairly and honestly. I like that they let me know what needs done now and what can wait..keeping my financial obligations in mind. I have and will continue to recommend them to everyone who needs a mechanical expert to repair their vehicle
Car problems can be stressful, but Luke’s makes it easier. I was greeted with a smile and fast service. They give the most detailed car report I’ve seen, explained everything to me, and had my car ready the same day. 10/10
Was kept informed and am happy with the work that was done.
Honest and trustworthy..Quality repairs
Great work, sent photos and gave many updates as statuses changed. Mike was the mechanic and I am grateful for his work and knowledge of my vehicle.
Quick, friendly service, very fair pricing, transparent diagnoses, and the loaner car is a real life-saver!
Luke’s Auto did a great job repairing my vehicle. They promptly diagnosed the problem and ensured my complaints were addressed. The repair was completed quickly, and they performed road testing to ensure the issue had been resolved. I was provided a nice loaner vehicle free-of-charge. I will return to Luke’s for all my automotive needs.
Luke’s is always first class. They are timely, they are great communicators and keep you in the loop and work WITH you to solve problems and make sure your vehicle is running at its best. Most importantly they are honest and operate with integrity. They do not overcharge you or sell you on work that your vehicle…
Luke's is the only place in Columbus I will ever take my car for any issues I can't fix myself. Their work speaks for itself and they stand behind their labor / products.
Great work just as always, thank you for your hard work and dedication.
From the time I drop off my car until I pick it up Luke’s keeps me informed on what’s going on. They send you a video of your cars problem. I highly recommend Luke’s!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
