How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for tire rotations
Clear ✕All 64 Google reviews tagged “Tire rotations” · showing 20
Henry worked on my car & did a Awsome job on my car I could not be happier with his great job!!!! Thank u Henry!!!!!
Get great service and affordable. Will work with everyone on price
People very friendly. Fit us in for service the same day. Fair pricing. Set up a free Uber ride for me to pick up the repaired vehicle. Best experience with an auto repair shop in my 46 years of driving!!!
Talk about convenience, talk about honesty, talk about prompt service! I deeply appreciate the gratuitous Uber rides, the pictures of the problems with my car. And they don't take any longer than they need. I don't trust anyone but Luke's.
100% percent great job and very honest associates.Qulity is very good and associates people oriented!! friendly.
Customer Service A+ across the board!
I was surprised at how smooth the whole process was! Was also surprised at how expensive the recommended updates/repairs were, but that's probably just the way car maintenance goes.
Very friendly and they will offer to set up a ride to wherever it is that you need to go while your car is being worked on.
I have been using Luke’s for all my car service for several years. I have always been pleased with the work completed. The staff have always been professional and answer any questions before the work is completed. Over the years, I have referred 4 of my lady friends and they also only have positive reviews for Luke’s.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Trustworthy, reliable service and work
I'm new in town and I'm so glad I found Luke's. I'll definitely come back for all of my auto repair and maintenance needs. The staff was friendly, professional and knowledgeable. Service was done in a timely manner and price was very reasonable.
Fabulous experience, as always! I’ve never been happier in my 50+years of driving with any repair shop!! Their honesty saved me over $800 by telling my husband that we didn’t need new tie rods after all. That’s why I stay loyal to Luke’s!
The best experience I've ever had with an automotive repair. Above and beyond in every aspect. I'll never go anywhere else again.
Luke's is a great shop with fast/quality service at a reasonable cost. Their customer service and communications are excellent!
Luke and his team took great care of me and my car. I went in because my brakes were making a weird noise. As soon as I walked in I was greeted with smiles and very helpful advisors who were able to get all my information. They also had a loaner car available for me to use, which was so convenient! They did a great…
Was recommended lukes by a friend after an awful experience at the dealership. They are professional and critical with there work. Been here 2 times for a waiting oil change, 20 mins tops and I'm on my way. Highly recommended 👌
Fantastic experience: clean facilities, efficient check in and progress reports, thorough in their work and very reasonably priced. My new regular mechanic!
Having a shop like Luke's Auto is like having Marcus Welby, MD as your family doctor. [Edit 8/8/2023] Still the best! Wouldn't go anywhere else on a bet!
Luke’s team walks the talk! A model for CRM…,keep up the good work!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
