How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for tire rotations
Clear ✕All 64 Google reviews tagged “Tire rotations” · showing 40
Henry worked on my car & did a Awsome job on my car I could not be happier with his great job!!!! Thank u Henry!!!!!
Get great service and affordable. Will work with everyone on price
People very friendly. Fit us in for service the same day. Fair pricing. Set up a free Uber ride for me to pick up the repaired vehicle. Best experience with an auto repair shop in my 46 years of driving!!!
Talk about convenience, talk about honesty, talk about prompt service! I deeply appreciate the gratuitous Uber rides, the pictures of the problems with my car. And they don't take any longer than they need. I don't trust anyone but Luke's.
100% percent great job and very honest associates.Qulity is very good and associates people oriented!! friendly.
Customer Service A+ across the board!
I was surprised at how smooth the whole process was! Was also surprised at how expensive the recommended updates/repairs were, but that's probably just the way car maintenance goes.
Very friendly and they will offer to set up a ride to wherever it is that you need to go while your car is being worked on.
I have been using Luke’s for all my car service for several years. I have always been pleased with the work completed. The staff have always been professional and answer any questions before the work is completed. Over the years, I have referred 4 of my lady friends and they also only have positive reviews for Luke’s.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Trustworthy, reliable service and work
I'm new in town and I'm so glad I found Luke's. I'll definitely come back for all of my auto repair and maintenance needs. The staff was friendly, professional and knowledgeable. Service was done in a timely manner and price was very reasonable.
Fabulous experience, as always! I’ve never been happier in my 50+years of driving with any repair shop!! Their honesty saved me over $800 by telling my husband that we didn’t need new tie rods after all. That’s why I stay loyal to Luke’s!
The best experience I've ever had with an automotive repair. Above and beyond in every aspect. I'll never go anywhere else again.
Luke's is a great shop with fast/quality service at a reasonable cost. Their customer service and communications are excellent!
Luke and his team took great care of me and my car. I went in because my brakes were making a weird noise. As soon as I walked in I was greeted with smiles and very helpful advisors who were able to get all my information. They also had a loaner car available for me to use, which was so convenient! They did a great…
Was recommended lukes by a friend after an awful experience at the dealership. They are professional and critical with there work. Been here 2 times for a waiting oil change, 20 mins tops and I'm on my way. Highly recommended 👌
Fantastic experience: clean facilities, efficient check in and progress reports, thorough in their work and very reasonably priced. My new regular mechanic!
Having a shop like Luke's Auto is like having Marcus Welby, MD as your family doctor. [Edit 8/8/2023] Still the best! Wouldn't go anywhere else on a bet!
Luke’s team walks the talk! A model for CRM…,keep up the good work!
After several poor experiences with a previous auto repair shop I was angry and skeptical of auto repair shops. Then I needed help with my vehicle. I went to Luke’s based on feedback from two people I trust. Luke’s Auto was upfront, professional, friendly, and I am very pleased with the work their team did! I will…
I've been a customer for a few years and needed to update this review and re-bump the 5 star. There were some office challenges that Aaron and folks were working through today, which resulted in delays on my service charges when I arrived. To save my time they told me to take my car and pay them later when it was…
Great people, great service, super competent, honest, great experience
Excellent as always
I am so grateful to have a Luke's!!! I really trust these folks and when I take it in for maintenance, they don't come back with additional items that "supposedly" needs fixed. You guys are awesome!
I appreciate the kindness and assurance of your employees when it comes to servicing my vehicle. Thank you much.
great intake by Nicholas. Good communication, though the texts were a little confusing, but calls cleared that up.
Luke's Auto is an excellent provider for car service. They are easy to work with, understandable, and reliable. I have found it to be superior than my local dealer in various aspects of the entire experience from start to finish.
Great people! Awesome experience!
A little pricey, but great people! I told them we didn’t have a car to go home with while they were working on mine, and they paid for an Uber to my house and back to the shop! Shout out to Aaron who helped us with this process!
After I checked the transmission fluid level myself and saw that it was real low, I had the transmission fluid drained/flushed and replaced. Luke's uses a like product to Honda fluid. This after a used auto inspection was just performed were All the staff Assumed that it could NOT be checked. Shows they are not as…
So thankful I found Luke’s! We moved recently and needed a new mechanic but wow I wish we would have found them years ago. Our tires in the van have always lost air so quickly and we’ve taken it to 2 separate places that told us it was fine. Luke’s diagnosed it quickly and fixed it same day. The reports they send…
Honest Staff, and they do Great work.
High quality work, excellent customer service, and competitive pricing - plus, they help high-risk kids in the Columbus area.
Luke's team was very professional and easy to work with. I appreciated Brad's honesty and did not feel pressured in any way, which I appreciate.
First time at Luke's. Great service and communication. Pleased with repairs and price. Will return!
A little pricy but fast efficient service. Pleasant, helpful staff including the mechanic that performed the repairs. I have been using Luke’s for repairs on multiple vehicles for 18 mos-2 years. Everything has been fixed properly during that time.
Excellent customer service. Good communication, including a detailed inspection, recommendations, and follow-up. Prices are fair and transparent. This is a business that inspires confidence!
Luke’s Auto was fantastic! They were able to fit me in same day when my window stopped going up suddenly. They fixed it, were able to do a tire rotation and oil change for me, and the price was great. Customer service was stellar too! Absolutely my go-to place from now on!
Went in for a routine checkup using their mail flyer and got a great deal for under $100. They offer a complimentary Uber ride back to your house and were very communicative on exactly what they did and the status of your vehicle, available in printable and digital formats. They finished my car within a halfday. No…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
