How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for vehicle inspection
Clear ✕All 125 Google reviews tagged “Vehicle Inspection” · showing 40
Luke’s was able to get my SUV in within one day- before a long road trip- 34 point inspection and diagnostics to check a minor concern. Great communication all the way. Thanks!!
We appreciate the attention to detail on the issues we presented you with on our G37. It was nice to know integrity's still a value at automotive repair shops and not just a play for more of the customers money. We think the value of Luke's auto is on or above par with any good dealership we have used. Thank you
Great friendly service. Being new here & by myself was nervous about taking my car in. These people are amazing, no loaner car available they ubered me both ways. Who does that? Recommended highly
Really like the loaner car. Makes it easier to get around while my car is getting repaired.
I brought my Toyota Highlander here because I had been to my dealership with problems with my a/c, and they offered a free second opinion, and a quote. They exceeded my expectations for an auto repair shop by a mile! What I got was actually free, $0.00, and they went far beyond inspecting the a/c system. They did a…
I came home from a really long road trip out west and brought my van into Luke’s for an oil change. During the service, I requested that my battery be tested. Lo and behold, by the time my oil was changed and my tires were rotated - my battery was completely dead. Kristian and Olivia went above and beyond to ensure…
Luke's Auto is the most courteous, professional, thorough, well-organized auto repair service I have ever used! Fair pricing & quality work. They never try and sell you something you don't need
Excellent service. They are up front on pricing. They fixed everything, fast and correctly.
My experience was great! The staff was very friendly and kept me updated on my car. I would definitely recommend my friends and family to Luke's Auto. I would also come back if I were to ever have car problems.
Had a pull to the left in my low mileage Grand Cherokee after putting 4 new Michelin tires on it.The tire shop aligned my car twice, then took it to the dealership who aligned it again. Having 3 alignments within a month I was convinced it wasn’t that. I checked suspension, rotated tires, all that but nothing fixed…
Kendal was great explaining the issue in a thorough and easy to understand manner. my husband and i love taking our vehicles in here. they always get us in and out quickly.
UPDATE: I thought I had done this update a long time ago but, evidently not so I'm doing it now because I feel it is important for people to know. Below this paragraph is the initial review which I originally gave 5 stars. I should have waited because things went WAY downhill after I gave them a 5 star review. I was…
Fast service, people that care about helping you, and affordable prices. Women can feel secure coming here knowing they won’t talk you into unnecessary services, I plan on recommending to anyone who may need services.
Great service and honet work.
Absolutely fabulous!! Will definitely use Luke’s again and HIGHLY recommend them!
I’ve done business with Luke’s a couple of times now. While they are a bit pricier than some other shops, the work is consistently done correctly and their customer service is excellent.
I was referred to Luke’s on Sinclair and boy, what a great experience! Ben and the staff at Luke’s are so honest, friendly, and accommodating! I am officially saying good-bye to dealership visits and exclusively using Luke’s for all my automotive needs!! Highly recommend!!!
Talk about convenience, talk about honesty, talk about prompt service! I deeply appreciate the gratuitous Uber rides, the pictures of the problems with my car. And they don't take any longer than they need. I don't trust anyone but Luke's.
Great service with timely follow-ups. They also provided a complimentary uber to take me to and from work to pick up my car!
I needed to find an auto shop that serviced European vehicles and Luke's came highly recommended. I can confirm that all of the positive reviews are warranted. They do an outstanding inspection, complete with photos and a prioritized list of recommended services. Uber and/or loaner cars are available which made it…
Customer Service A+ across the board!
I was surprised at how smooth the whole process was! Was also surprised at how expensive the recommended updates/repairs were, but that's probably just the way car maintenance goes.
⭐️⭐️⭐️⭐️⭐️ 100/10 – Luke’s Auto is absolutely amazing! I can’t say enough good things about this shop. From the moment I walked in, I was blown away by the hospitality, honesty, and genuine care. Sandra Hamm and the entire Luke’s Auto team you made me feel like family. Sandra told me, “It’s the Luke’s way,” and I…
They took care with my car and were totally professional and finish the work. In a reasonable amount of time.
Needed an oil change and wanted to have the car checked out. Timely service and nobody tried to sell me stuff I don't need. Dealership had told me, I needed new tires, break pads and discs. I will eventually need all of that, but not before the next service. Honest, reasonable place and I definitely will be back.
My 2016 Toyota Tacoma had a leaky timing seal cover, which the dealer estimated $8,500 to repair. That's half the blue book value and it made me wonder if I should keep it. They also recommended flushing the brake fluid, and it was due for changing out the fluids in the transfer case and other areas. Luke's did the…
We have been using Luke's Auto Service for a few years, They are our 1st choice for our vehicles. Appointments are easy to make and the front room staff are professional and keep us informed about our vehicle's progress, We recommend Luke's Auto Service to our friends.
Took my 2004 Toyota Sennia in to repair rear door latch. Check locking system and rear break light. Found out brakes were going bad (which I suspected was going on). Had breaks repaired & door latch. Over all always pleased with services and repairs from Luke’s Auto. This time they had the van for 3 days and…
I have been using Luke’s for all my car service for several years. I have always been pleased with the work completed. The staff have always been professional and answer any questions before the work is completed. Over the years, I have referred 4 of my lady friends and they also only have positive reviews for Luke’s.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Let your search for a good auto repair shop end at Luke's Auto. The men and women at Luke's are friendly, professional, knowledgeable and honest. They always ask me if I need a ride home when I bring my car in for service, or they arrange for me to have one of their free loaner cars if they are going to need mine…
This is the only place I will ever take my car. They’re honest they do a great job And they’re fair on pricing
I can’t say enough great things about Luke’s Auto. First off, one of my doctor’s assistant gave me Luke’s phone number and address, and I bless him for that, because everything turned out great for my benefit.The service guy Mark help me out, exponentially, because my car was a mess, he help me with the decision on…
I always feel heard and invited into the problem solving. Grateful for your patience in answering my questions and making anything right that needs corrected. Thank you for years of good work!
Luke's is a great shop with fast/quality service at a reasonable cost. Their customer service and communications are excellent!
My car was stalling another shop told me I needed a new transmission. Took it to Luke's they did their own look over and found the transmission was completely fine and only an air intake issue. Saved me over 6k.
My first experience at Luke's and it was outstanding. Friendly people who are very customer oriented.
Fantastic experience: clean facilities, efficient check in and progress reports, thorough in their work and very reasonably priced. My new regular mechanic!
After several poor experiences with a previous auto repair shop I was angry and skeptical of auto repair shops. Then I needed help with my vehicle. I went to Luke’s based on feedback from two people I trust. Luke’s Auto was upfront, professional, friendly, and I am very pleased with the work their team did! I will…
I've been a customer for a few years and needed to update this review and re-bump the 5 star. There were some office challenges that Aaron and folks were working through today, which resulted in delays on my service charges when I arrived. To save my time they told me to take my car and pay them later when it was…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
