How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for vehicle inspection
Clear ✕All 125 Google reviews tagged “Vehicle Inspection” · showing 100
Luke’s was able to get my SUV in within one day- before a long road trip- 34 point inspection and diagnostics to check a minor concern. Great communication all the way. Thanks!!
We appreciate the attention to detail on the issues we presented you with on our G37. It was nice to know integrity's still a value at automotive repair shops and not just a play for more of the customers money. We think the value of Luke's auto is on or above par with any good dealership we have used. Thank you
Great friendly service. Being new here & by myself was nervous about taking my car in. These people are amazing, no loaner car available they ubered me both ways. Who does that? Recommended highly
Really like the loaner car. Makes it easier to get around while my car is getting repaired.
I brought my Toyota Highlander here because I had been to my dealership with problems with my a/c, and they offered a free second opinion, and a quote. They exceeded my expectations for an auto repair shop by a mile! What I got was actually free, $0.00, and they went far beyond inspecting the a/c system. They did a…
I came home from a really long road trip out west and brought my van into Luke’s for an oil change. During the service, I requested that my battery be tested. Lo and behold, by the time my oil was changed and my tires were rotated - my battery was completely dead. Kristian and Olivia went above and beyond to ensure…
Luke's Auto is the most courteous, professional, thorough, well-organized auto repair service I have ever used! Fair pricing & quality work. They never try and sell you something you don't need
Excellent service. They are up front on pricing. They fixed everything, fast and correctly.
My experience was great! The staff was very friendly and kept me updated on my car. I would definitely recommend my friends and family to Luke's Auto. I would also come back if I were to ever have car problems.
Had a pull to the left in my low mileage Grand Cherokee after putting 4 new Michelin tires on it.The tire shop aligned my car twice, then took it to the dealership who aligned it again. Having 3 alignments within a month I was convinced it wasn’t that. I checked suspension, rotated tires, all that but nothing fixed…
Kendal was great explaining the issue in a thorough and easy to understand manner. my husband and i love taking our vehicles in here. they always get us in and out quickly.
UPDATE: I thought I had done this update a long time ago but, evidently not so I'm doing it now because I feel it is important for people to know. Below this paragraph is the initial review which I originally gave 5 stars. I should have waited because things went WAY downhill after I gave them a 5 star review. I was…
Fast service, people that care about helping you, and affordable prices. Women can feel secure coming here knowing they won’t talk you into unnecessary services, I plan on recommending to anyone who may need services.
Great service and honet work.
Absolutely fabulous!! Will definitely use Luke’s again and HIGHLY recommend them!
I’ve done business with Luke’s a couple of times now. While they are a bit pricier than some other shops, the work is consistently done correctly and their customer service is excellent.
I was referred to Luke’s on Sinclair and boy, what a great experience! Ben and the staff at Luke’s are so honest, friendly, and accommodating! I am officially saying good-bye to dealership visits and exclusively using Luke’s for all my automotive needs!! Highly recommend!!!
Talk about convenience, talk about honesty, talk about prompt service! I deeply appreciate the gratuitous Uber rides, the pictures of the problems with my car. And they don't take any longer than they need. I don't trust anyone but Luke's.
Great service with timely follow-ups. They also provided a complimentary uber to take me to and from work to pick up my car!
I needed to find an auto shop that serviced European vehicles and Luke's came highly recommended. I can confirm that all of the positive reviews are warranted. They do an outstanding inspection, complete with photos and a prioritized list of recommended services. Uber and/or loaner cars are available which made it…
Customer Service A+ across the board!
I was surprised at how smooth the whole process was! Was also surprised at how expensive the recommended updates/repairs were, but that's probably just the way car maintenance goes.
⭐️⭐️⭐️⭐️⭐️ 100/10 – Luke’s Auto is absolutely amazing! I can’t say enough good things about this shop. From the moment I walked in, I was blown away by the hospitality, honesty, and genuine care. Sandra Hamm and the entire Luke’s Auto team you made me feel like family. Sandra told me, “It’s the Luke’s way,” and I…
They took care with my car and were totally professional and finish the work. In a reasonable amount of time.
Needed an oil change and wanted to have the car checked out. Timely service and nobody tried to sell me stuff I don't need. Dealership had told me, I needed new tires, break pads and discs. I will eventually need all of that, but not before the next service. Honest, reasonable place and I definitely will be back.
My 2016 Toyota Tacoma had a leaky timing seal cover, which the dealer estimated $8,500 to repair. That's half the blue book value and it made me wonder if I should keep it. They also recommended flushing the brake fluid, and it was due for changing out the fluids in the transfer case and other areas. Luke's did the…
We have been using Luke's Auto Service for a few years, They are our 1st choice for our vehicles. Appointments are easy to make and the front room staff are professional and keep us informed about our vehicle's progress, We recommend Luke's Auto Service to our friends.
Took my 2004 Toyota Sennia in to repair rear door latch. Check locking system and rear break light. Found out brakes were going bad (which I suspected was going on). Had breaks repaired & door latch. Over all always pleased with services and repairs from Luke’s Auto. This time they had the van for 3 days and…
I have been using Luke’s for all my car service for several years. I have always been pleased with the work completed. The staff have always been professional and answer any questions before the work is completed. Over the years, I have referred 4 of my lady friends and they also only have positive reviews for Luke’s.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Let your search for a good auto repair shop end at Luke's Auto. The men and women at Luke's are friendly, professional, knowledgeable and honest. They always ask me if I need a ride home when I bring my car in for service, or they arrange for me to have one of their free loaner cars if they are going to need mine…
This is the only place I will ever take my car. They’re honest they do a great job And they’re fair on pricing
I can’t say enough great things about Luke’s Auto. First off, one of my doctor’s assistant gave me Luke’s phone number and address, and I bless him for that, because everything turned out great for my benefit.The service guy Mark help me out, exponentially, because my car was a mess, he help me with the decision on…
I always feel heard and invited into the problem solving. Grateful for your patience in answering my questions and making anything right that needs corrected. Thank you for years of good work!
Luke's is a great shop with fast/quality service at a reasonable cost. Their customer service and communications are excellent!
My car was stalling another shop told me I needed a new transmission. Took it to Luke's they did their own look over and found the transmission was completely fine and only an air intake issue. Saved me over 6k.
My first experience at Luke's and it was outstanding. Friendly people who are very customer oriented.
Fantastic experience: clean facilities, efficient check in and progress reports, thorough in their work and very reasonably priced. My new regular mechanic!
After several poor experiences with a previous auto repair shop I was angry and skeptical of auto repair shops. Then I needed help with my vehicle. I went to Luke’s based on feedback from two people I trust. Luke’s Auto was upfront, professional, friendly, and I am very pleased with the work their team did! I will…
I've been a customer for a few years and needed to update this review and re-bump the 5 star. There were some office challenges that Aaron and folks were working through today, which resulted in delays on my service charges when I arrived. To save my time they told me to take my car and pay them later when it was…
I am so grateful to have a Luke's!!! I really trust these folks and when I take it in for maintenance, they don't come back with additional items that "supposedly" needs fixed. You guys are awesome!
Pre purchase inspection showed no problems with the car and gave me the confidence to make an offer on the car.
100% recommend and trust! They are completely transparent and EFFECIENT. I was sent text messages and emails on what they inspected with my vehicle and the services provided. I was also provided an uber to and from their location. They were kind and had great communication. Never been so taken care of by an auto shop before. Thank you everyone!
Very friendly and helpful.....easy to talk to... not pushy......quick service.... I'll be back!
Luke's Auto is an excellent provider for car service. They are easy to work with, understandable, and reliable. I have found it to be superior than my local dealer in various aspects of the entire experience from start to finish.
Just fine. Always very friendly & prompt. Also noticed how patient they were w/a customer who had m any questions & was present at counter for at least 15-20 min.
Friendly staff, quick service, and a really nice, clean waiting area.
Great friendly service! Will provide Uber ride or loaner car.
It was a great experience! I was advised of what was wrong with a very readable pdf of what was going on. It was so much easier than trying to deal with Carmax. Definitely recommend
They did a thorough quick job at a reasonable price.
This was the second time using Luke's Auto. First time was for timing belt replacement on my 2008 Honda Ridgeline. Second time was to diagnose possible wheel bearing noise. They did an excellent job on both. I received a detailed vehicle inspection report with pictures via email before they started the work and the…
Great work and customer service.
They did what I wanted done.
Great people. Friendly, professional and awesome communication!
A little pricey, but great people! I told them we didn’t have a car to go home with while they were working on mine, and they paid for an Uber to my house and back to the shop! Shout out to Aaron who helped us with this process!
So thankful I found Luke’s! We moved recently and needed a new mechanic but wow I wish we would have found them years ago. Our tires in the van have always lost air so quickly and we’ve taken it to 2 separate places that told us it was fine. Luke’s diagnosed it quickly and fixed it same day. The reports they send…
Great customer service; love the convenient, free loner car option; fair prices; convenient, user-friendly digital estimates/ approvals and receipts.
Luke's team was very professional and easy to work with. I appreciated Brad's honesty and did not feel pressured in any way, which I appreciate.
First time at Luke's. Great service and communication. Pleased with repairs and price. Will return!
Luke's is a very well run establishment! Friendly staff, great communication, terrific service at very reasonable costs. The complementary Uber was a welcome surprise! I'd highly recommend them to anyone.
Very professional company, they do a great job communicating the repairs that are needed and don't pressure you into getting work done that you don't want. Luke's auto is the most trustworthy mechanic in Columbus.
I would like to thank Luke's team for doing a great job repairing my van. It is running and stopping great! They kept me informed of the process and it was completed on time. I will never be going back the the GM dealership. Great experience. Jeff
They are timely, communicative, friendly, reasonably priced, and ensure repairs are 100% complete (you don't have to worry that in a month you'll be back for a related issue).
Everything went great! They got it in and fixed same day and my car is running better than ever. Plus, everyone I spoke with in their shop was so cheerful and courteous, they made a really bad day much better. Thanks for your outstanding service. HIGHLY recommend! ☺️
Dudes/dudettes are great, and the attitude's are always spot on. It's like they actually know what they are talking about. Gives me confidence in my vehicle doctor. --Such a comforting feeling...to be able to trust that your vehicle is in great, professional hands.
I took my vehicle to Luke’s for a 2nd opinion after receiving an alarming repair estimate for a service I wasn’t sure I needed. It was so high that I was concerned that I needed to replace the car. Luke’s offered a no cost 2nd opinion for new customers. Not only did Luke’s examine the car for the problem assessed…
Car was fixed properly for good value!
The team was friendly, the service was quick, pricing seems honest and I never felt pressured. Will be going back for future issues and maintenance.
Fantastic place. Automotive repair done the way it should be done. Atttention to detail and great communication.
Very thorough diagnosis for a great price
Customer Service was exceptional, along with detailed, concise written analysis of the inspection was excellent.
This is not the first time I have used Luke’s Auto Service. Every time I have work done there, they are professional, friendly, and very thorough about explaining what needs immediate attention, and will need attention in the future. I have recommended Luke’s to my son and other people as well. They do things the…
another great job done by lukes automotive on my rear brakes. brakes work great , thanks again.
Bought a new car and was having some issues with it, they got me in the next day and checked it out for me , found a pretty serious problem and I was able to return the car in time. Good work good communication, I’ll be taking all my cars here from now on.
These guys are top notch. They are completely trustworthy, professional and nice to do business with - I would highly recommend them to anyone!!!
I'll be bringing all my cars to Luke’s for repairs and maintenance. Customer service was excellent, work was great, and pricing was reasonable. I'm beyond pleased and will be recommending them to friends and family.
One of the best Auto place experiences I’ve ever had. Treated me with respect and honesty. Results were great! Loved the email system where you get to see a detailed estimate, pictures of your vehicle, and what is good and what needs addressed!
Luke's is a family affair for us. We have taken our vehicles to Luke's time and time again. Each time we have had great service and leave confident we have been charged fairly. I would recommend their services to everyone!
Catalytic converter stolen and I'm new to Columbus. I've lived here for less than a year and hadn't needed auto service yet. I asked a coworker for suggestions, and they suggested Luke's. Thank goodness. As a young woman, people often try to take advantage of me, but I actually know things (I can change my oil…
I have been going to Luke's for a while now and I don't have anything negative to say. They are fast, knowledgeable, and straightforward.
Swift online scheduling means I don’t have to remember to call them for an appointment. Everyone is courteous and professional. They share a service report on line which includes photos of your car, and photos of your problem areas, with notes pointing at issue, it’s so helpful for understandings their…
Luke’s was amazing. Not only did they give me a loaner vehicle to drive while my car was in the shop, but they kept me informed of every repair, every step of the way. I will definitely be a loyal customer from now on.
My first experience using Luke’s was great. Their staff members are super friendly and very efficient. I did have a slight problem and had to return the next business day, but they took care of the problem right away and without charge. I will definitely use them again.
Was very happy with service, communication, and especially customer service. Will use again!
This is the second car I’ve trusted Luke’s Auto to maintain and have had nothing but pleasant experiences. Very friendly staff, great communication, prompt services. Thanks guys and gals!!
Great customer service & very friendly. Honest and helpful ! Will continue to take our cars here.
Quick, thorough, and honest work. They even admitted that I might find a better deal elsewhere on one specific fix. The loaner car was very convenient and it was available with only 5 days advanced notice. Great place.
Always treated fairly and honestly. I like that they let me know what needs done now and what can wait..keeping my financial obligations in mind. I have and will continue to recommend them to everyone who needs a mechanical expert to repair their vehicle
Easily the best car repair experience I've ever had. Dropped my vehicle off at 1 p.m. for a transmission diagnosis and had a diagnosis emailed and texted to me at 8 a.m. the next day with solutions fully explained. Moved forward with the process and my vehicle was done the next day. Obviously more complex repairs…
Luke has been the only garage in the Columbus area that I've been able to take any of my vehicles to and them come out with they're being no issues instead of more issues wrong I ended up taking my 2012 Honda Accord to Boyd's off of broad and refugee I believe and they ended up putting the wrong size tire hub kit…
It is really, really nice to have a trustworthy mechanic! I've been going to these guys for years. They are really friendly, helpful, and honest.
Great service every time
This place is awesome. Took my vehicle in for a check engine light to get a second opinion. They diagnosed the problem very quickly and sent me a long, detailed report that included photos explaining the issue. They even showed me a picture of the scanner after they ran the codes. Fixed car quickly and were very professional. Will be my new mechanic 🙂
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
