How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%49+11.9Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty52−4.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORELuke's Auto
Worthington, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #142Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 2,247 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Luke's Auto for 8 kinds of job.
Luke's Auto for vehicle safety inspection
Clear ✕All 47 Google reviews tagged “Vehicle safety inspection”
Very professional when they say the car is gonna be done on this day. It will be done on that day. Better best believe they will get it done on time. Very happy that i picked the right place to get my car fixed.I will be taking my car here for future repairs.
Unbelievable. From the time you walk in and speak to a specialist until the time you leave and speak to the technician it’s like going to a heath spa! You feel relaxed, well taken care of and appreciated. Leaving feeling invigorated and informed.Everyone is gracious, knowledgeable, and professional. I’ve never had…
Professional and courteous while providing excellent service. I highly recommend.
Great service every time. The new lobby is very nice and welcoming. Ben is my go-to guy. He's great
I’ve been to about 3-4 shops in Columbus and so far Luke’s has been the most fair. They help work with you and give you priorities instead of gas lighting you into trying to fix everything at once. Samuel’s been my advisor and he’s solid and answers asap whenever I have a question and is very knowledgeable.
UPDATE: I thought I had done this update a long time ago but, evidently not so I'm doing it now because I feel it is important for people to know. Below this paragraph is the initial review which I originally gave 5 stars. I should have waited because things went WAY downhill after I gave them a 5 star review. I was…
Great service and honet work.
I made business with these people and was such a great experience, repaired a lot of stuff and the price was very reasonable, I had a bad pressure sensor in one of my tires and I asked them to replace that one, but they replaced all four, probably they misunderstood, when I was paying I felt that the price was not…
Solid service and professionally done.
100,000 service on my CRV. Saundra the intake person helped me figure out what service needed to be done - saving me $200 from what I had anticipated. Thanks Saundra!
Quick to get an appointment if I call. Super nice staff. Explains everything thoroughly. Would go back.
⭐️⭐️⭐️⭐️⭐️ 100/10 – Luke’s Auto is absolutely amazing! I can’t say enough good things about this shop. From the moment I walked in, I was blown away by the hospitality, honesty, and genuine care. Sandra Hamm and the entire Luke’s Auto team you made me feel like family. Sandra told me, “It’s the Luke’s way,” and I…
They took care with my car and were totally professional and finish the work. In a reasonable amount of time.
Luke’s on Lincoln always does a good job taking care of our cars. I trust their service advisors and mechanics to be honest and straightforward on any of our car concerns.
My wife and I only use Luke's for any of our car issues. They are knowledgeable and trustworthy. They are quick to update me while they work and very polite and personable on the phone and in person. Update 5 years later. Still exclusively using Luke's for our cars. Still getting great professional service. Love…
Always professional, friendly and good prices.
I can’t say enough great things about Luke’s Auto. First off, one of my doctor’s assistant gave me Luke’s phone number and address, and I bless him for that, because everything turned out great for my benefit.The service guy Mark help me out, exponentially, because my car was a mess, he help me with the decision on…
Ignition coil/spark plug replacement. Error Code on Chevrolet Suburban.
Having a shop like Luke's Auto is like having Marcus Welby, MD as your family doctor. [Edit 8/8/2023] Still the best! Wouldn't go anywhere else on a bet!
After several poor experiences with a previous auto repair shop I was angry and skeptical of auto repair shops. Then I needed help with my vehicle. I went to Luke’s based on feedback from two people I trust. Luke’s Auto was upfront, professional, friendly, and I am very pleased with the work their team did! I will…
They fix my car.
Everything went great! What a difference it made having a good tire on my car. Steers really well. I'm so grateful that I brought my car to Luke's! From the checkin with Mark, having Scott explain the recommendations, and ultimately picking the car up and processing out with the gal up front (sorry, I didn't get her…
Excellent as always
love going to Lukes, trust them and very easy to work with!
Another great job by Luke's Auto---Honest, Fast, friendly and efficient! Great work! Thank you!
As always, Luke's is a wonderful experience. I have recommended it to my neighbors, especially as we live within walking distance.
Very friendly and fair. Have had other services in the past and always had a great interaction and they have do the job right and for a fair price. Recommended highly
They did what I wanted done.
Solid work and very trust worthy. Also, they have greatly updated their customer communication methods in recent years.
Luke's is the BEST ever auto repair shop I have ever worked with, no comparison. Honest and kind service. reasonable costs. the BEST people!!!
A little pricy but fast efficient service. Pleasant, helpful staff including the mechanic that performed the repairs. I have been using Luke’s for repairs on multiple vehicles for 18 mos-2 years. Everything has been fixed properly during that time.
Friendly, honest, provide the best service in the industry I highly recommend Luke's Auto
Excellent. No complaints. Worth every penny. No BS; tell you what you need & how much it will cost. Loaner cars are a big bonus. Most thorough inspection process I've seen. You cannot go wrong with these folks.
Busy place but courteous service and good communication. Recommend.
Always treated fairly and honestly. I like that they let me know what needs done now and what can wait..keeping my financial obligations in mind. I have and will continue to recommend them to everyone who needs a mechanical expert to repair their vehicle
Incredible staff and customer service Had my vehicle reinspected here after an accident that wound up with my car at the impound throughout winter for several months. They were very honest transparent about the costs necessary to get it back on the road with a clean bill of health and agreed it would be best for me…
Luke has been the only garage in the Columbus area that I've been able to take any of my vehicles to and them come out with they're being no issues instead of more issues wrong I ended up taking my 2012 Honda Accord to Boyd's off of broad and refugee I believe and they ended up putting the wrong size tire hub kit…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 322 | — |
| General repairs & maintenance | 267 | — |
| Vehicle Inspection | 125 | — |
| Auto maintenance | 116 | — |
| Brakes | 106 | — |
| Tires | 102 | — |
| Brake service & repair | 87 | — |
| Wheel alignment | 86 | — |
