Junk removal service · Sierra Madre, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
5.0★★★★★129 Google reviews · 24 photos
99%five-star reviews
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lumberjack Junk Removal 5/5 based on 129 reviews, with the owner responding to 78% of feedback. Customers frequently cite punctuality, fair pricing, and effective communication as key benefits, noting that staff often clean the area after hauling items like appliances and debris. The service handles various tasks, including e-waste and garage cleanouts, with some clients appreciating same-day availability. The sole low-star review describes a scheduling conflict where an agreed-upon appointment was canceled and referred to another company.
Google rating: 5.0 out of 5 from 129 reviews (99% five-star).
Reviews on this page: 129 Google reviews (118 with written comments, 10 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: September 25, 2025.
Service: Junk Removal serving Sierra Madre, California.
Data from Google, last updated October 25, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Lumberjack Junk RemovalJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lumberjack Junk Removal: 96/100 on this factor. Category median: 98.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lumberjack Junk Removal: 97/100 on this factor. Category median: 98.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lumberjack Junk Removal: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lumberjack Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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Bar = this company · dark tick = category median.
Star ratings
129 Google reviews we collected
5.0of 5
5 stars12899%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
99%praise
Praise31299%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7925%
Staff & attitude6019%
Would recommend5618%
Price & value4916%
Quality & results3411%
Communication248%
Honesty & trust144%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the very first call he was professional, friendly, and quick to respond.”
“For friendly, efficient service with a smile, you can count on Forrest!”
“Highly recommend his junk pickup service – I’ll definitely be calling him again!”
“His pricing was super fair compared to others I checked, and he was upfront and honest the whole way through.”
“Forrest and his team have done exceptional job for my girlfriend house garbage removal.”
“They showed up on-time and removed our wind-damaged patio cover.”
“In the beginning of the call, Forrest explained to me why they charge this much of money and their charge standard.”
“I was searching online for a reliable and highly rated junk removal company.”
People customers mention
Hauling24 reviews
Forrest20 reviews
Forest4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lumberjack Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
Kasey14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Forrest is awesome! From the very first call he was professional, friendly, and quick to respond. He showed up on time, worked fast, and handled everything without any stress on my end. He cleared out all the junk I needed gone, and left the space neat and tidy. His pricing was super fair compared to others I…
John1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I run the facility department at our church. I called Forrest to pick up a couple of old refrigerators and some electronics. Once he loaded up everything he cleaned up. It looked good as new! I would highly recommend Lumberjack Hauling!!
Jiajing3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Forrest and his team have done exceptional job for my girlfriend house garbage removal. I called this morning, and they came in the afternoon, SAME DAY removal!!!! Not only they charged reasonable price. In the beginning of the call, Forrest explained to me why they charge this much of money and their charge…
Michelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Lumber Jack came to our rescue after our original app. Didn’t show up! I’m so grateful to Forrest and Corn- for coming through for us and in a timely manner as well. I appreciate Lumberjack’s hard work! May God continue to bless you guys, I would definitely call on them again if ever needed and most definitely…
Bill4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very quick to respond to my inquiry and did an excellent job. Very professional and highly recommended. Thanks.
Betsy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I strongly recommend booking all your junk removal jobs with Forrest at Lumberjack Junk Removal, a great family-run business. Forrest promptly answered my call and scheduling the pickup was a breeze. I got a fair price for the removal job and he did an excellent job of keeping me updated on pickup day. For…
Forrest is awesome! From the very first call he was professional, friendly, and quick to respond. He showed up on time, worked fast, and handled everything without any stress on my end. He cleared out all the junk I needed gone, and left the space neat and tidy. His pricing was super fair compared to others I checked, and he was upfront and honest the whole way through.
If you’re looking for someone reliable, hard-working, and easy to deal with, Forrest is the guy. Highly recommend his junk pickup service – I’ll definitely be calling him again!
John Eltiste1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I run the facility department at our church. I called Forrest to pick up a couple of old refrigerators and some electronics. Once he loaded up everything he cleaned up. It looked good as new! I would highly recommend Lumberjack Hauling!!
Jiajing Wu3 reviewsiTotal number of Google reviews Jiajing has written across all businesses on Google Maps, not just this one.
Forrest and his team have done exceptional job for my girlfriend house garbage removal. I called this morning, and they came in the afternoon, SAME DAY removal!!!! Not only they charged reasonable price. In the beginning of the call, Forrest explained to me why they charge this much of money and their charge standard. To our surprise, after they put all the garbage to their truck, they also vacuumed and wash the garage floor, make sure it's super clean. OMG, I can't believe the service they provided. Super highly recommended.
Michelle Fraijo4 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Lumber Jack came to our rescue after our original app. Didn’t show up! I’m so grateful to Forrest and Corn- for coming through for us and in a timely manner as well. I appreciate Lumberjack’s hard work! May God continue to bless you guys, I would definitely call on them again if ever needed and most definitely highly recommend them. P.S affordable too :) before & after pictures
Bill Graham4 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
I strongly recommend booking all your junk removal jobs with Forrest at Lumberjack Junk Removal, a great family-run business. Forrest promptly answered my call and scheduling the pickup was a breeze. I got a fair price for the removal job and he did an excellent job of keeping me updated on pickup day. For friendly, efficient service with a smile, you can count on Forrest!
Michael Jones3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Professional, polite, and personable…I will definitely be referring them everyone, who needs hauling, removal and demolition services. Very pleased….
Response from the owner · a year ago
Hi Michael,
Thank you so much for the kind words! We're thrilled to hear you had a great experience and truly appreciate your willingness to refer us—that means the world. Being professional, polite, and personable is exactly what we aim for, and we're so glad it came through. We're always here when you need us again!
All the best,
The Lumberjack Junk Removal
Bobbie L3 reviewsiTotal number of Google reviews Bobbie has written across all businesses on Google Maps, not just this one.
I recently used this company to dispose of an old mattress that needed removal asap. I called and got a quote on their services. When I explained to Forrest what needed disposing of, he was nice enough to give me a good deal since it was only the mattress. He came right away within the hour of our phone call. I would recommend this company - friendly and family owned.
Response from the owner · a year ago
Hi Bonnie,
Thank you so much for taking the time to share your experience! We're so glad we could help you out quickly and make the mattress removal easy and affordable. Forrest always aims to treat people the way he'd want to be treated—so it means a lot to hear that came through. We’re grateful for your support and your kind words about our family-run business. If you ever need us again, we’re just a call away!
Warmly,
The Lumberjack Junk Removal Team 🌲💪
Anna V.1 reviewiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Super fast, super easy to work with! Extremely friendly customer service, would use again and definitely recommend.
Response from the owner · a year ago
Hi Anna,
Thank you so much for the wonderful review—and for sharing those before and after photos! We loved seeing the transformation, and we're so glad we could help make the process quick and stress-free for you. Your kind words about our team mean the world to us. We’d be honored to help you again anytime!
All the best,
The Lumberjack Junk Removal Team 🌲😊
Gary CunninghamLocal Guide · 15 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Very professional company. Communication was spot on. Easy to deal with.
Response from the owner · a year ago
Hi Gary,
Thank you for the kind words! We really appreciate you highlighting our communication and professionalism—that’s exactly what we strive for. It was a pleasure working with you, and we’re always here if you need us again.
Best regards,
The Lumberjack Junk Removal Team 🌲👍
