Glass repair service · Weddington, NC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 53%
4.9★★★★★191 Google reviews · 24 photos
97%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's punctuality, competitive pricing, and professional communication for services including window repairs, custom glass tops, and shower installations. The team is described as knowledgeable and efficient, often completing jobs quickly with high attention to detail. However, a recurring criticism involves delayed delivery and installation scheduling, where customers reported waiting months for paid-for glass and having to initiate contact to secure appointments.
Google rating: 4.9 out of 5 from 191 reviews (97% five-star).
Reviews on this page: 191 Google reviews (155 with written comments, 12 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Auto Glass Repair serving Weddington, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Lumira GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lumira Glass: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lumira Glass: 82/100 on this factor. Category median: 90.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lumira Glass: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lumira Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lumira Glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lumira Glass: 98/100 on this factor. Category median: 55.A
98
Bar = this company · dark tick = category median.
Star ratings
191 Google reviews we collected
4.9of 5
5 stars18697%
4 stars11%
3 stars00%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 155 written reviews
99%praise
Praise33799%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price943%
Reasonable1152%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7522%
Quality & results6820%
Staff & attitude5817%
Price & value5015%
Would recommend4714%
Communication268%
Honesty & trust165%
What customers talk about
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Anthony and John were professional, responsive, and did an excellent job.”
“I had a great experience with their window glass repair service.”
“The quality, attention to detail, and professionalism throughout the process were exceptional.”
“Quick estimate and reasonable turnaround time in the replacement glass install.”
“Highly recommend their service to anyone looking for reliable window glass repair!”
“I did communicate the day prior to service my availability for the day and was told it was no problem at all, however the installation team was not no…”
“They provided a fair and transparent quote, and completed the work with great attention to detail.”
People customers mention
Anthony25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lumira Glass for 2 kinds of job. Pick one to see what they paid and said.
Santanu9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
I had a great experience with their window glass repair service. Anthony and John were professional, responsive, and did an excellent job. The repair was completed efficiently, and the quality of work was great. They were courteous, knowledgeable, and made the entire process smooth and hassle-free. Highly recommend…
Reasonable price
Lori3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I’m so glad I found Lumira! Anthony was very responsive and helpful! They did an awesome job and were so friendly!
raeLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Guys did a great job replacing the window to our old 1960 home and kept the charm of the home.
TheaLocal Guide · 116 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I recently ordered custom glass tops from Lumira Glass to protect my bedroom furniture, and I couldn't be happier with the outcome. The glass was expertly measured and crafted to fit each piece perfectly. Not only does it provide the protection I was looking for, but it also enhances the beauty of the furniture. The…
ThomasLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Overall extremely impressed with the responsiveness, pricing and overall quality of work!! The installation process was done on time and professionally installed!!!!
ChirodeepLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very easy to work with and competitive prices. Overall awesome experience with Team Lumira.
I had a great experience with their window glass repair service. Anthony and John were professional, responsive, and did an excellent job. The repair was completed efficiently, and the quality of work was great. They were courteous, knowledgeable, and made the entire process smooth and hassle-free. Highly recommend their service to anyone looking for reliable window glass repair!
Price assessment: Reasonable price
Repair wait time: 0–1 hr
Lori Young3 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Guys did a great job replacing the window to our old 1960 home and kept the charm of the home.
Response from the owner · 3 days ago
Thank you, Rae! Keeping the character of a 1960 home while replacing the glass is exactly the kind of job our crew loves. If you ever need shower glass, mirrors or more window work, text a photo to (980) 326-9819 and we'll get you a written quote fast. — Lumira Glass
Thea MacLocal Guide · 116 reviewsiTotal number of Google reviews Thea has written across all businesses on Google Maps, not just this one.
I recently ordered custom glass tops from Lumira Glass to protect my bedroom furniture, and I couldn't be happier with the outcome. The glass was expertly measured and crafted to fit each piece perfectly. Not only does it provide the protection I was looking for, but it also enhances the beauty of the furniture. The quality, attention to detail, and professionalism throughout the process were exceptional.
MANY THANKS to Anthony and his team.
Response from the owner · 3 days ago
Thank you, Thea! Anthony and the team will be glad to hear the tops fit each piece the way you wanted — measured right the first time is the whole point. Enjoy the furniture, and if you ever need mirrors, shower glass or window glass, we're a text away at (980) 326-9819. — Lumira Glass
Thomas KleckerLocal Guide · 19 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Overall extremely impressed with the responsiveness, pricing and overall quality of work!! The installation process was done on time and professionally installed!!!!
Response from the owner · 2 weeks ago
Thank you so much for your awesome feedback! Our team is thrilled you loved the quality and service.
Chirodeep MukherjeeLocal Guide · 14 reviewsiTotal number of Google reviews Chirodeep has written across all businesses on Google Maps, not just this one.
John and Dillon were exceptional! They were kind, courteous and went out of their way to provide the best possible service! Not only did they complete the job in a professional manner they cleaned up leaving everything clean and sparkling!
I did communicate the day prior to service my availability for the day and was told it was no problem at all, however the installation team was not notified of my limitations and arrived only 30 minutes before I had to leave..
Response from the owner · 3 days ago
Thank you, Angela! John and Dillon take real pride in leaving a job clean and done right, and we'll make sure they see this. Whenever you need glass again, text a photo to (980) 326-9819 for a fast written quote. — Lumira Glass
Trudy H7 reviewsiTotal number of Google reviews Trudy has written across all businesses on Google Maps, not just this one.
Thank you, Julie! We're glad you were happy with the finished work and truly appreciate you taking the time to recommend Lumira Glass. For your next project or referral, reply here for 10% off a future purchase.
Jim Lynch4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Thank you, Jim! It means a lot to hear that you were pleased with our work. We appreciate your trust in the Lumira Glass team. For your next project or referral, reply here for 10% off a future purchase.
