Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%66+16Value 14%95+13.4Replies to reviews 7%57+4Craft & service penalty96−0.4Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORELuna's Dog Grooming Salon
Kettering, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 100 pet grooming · 4.7★ from 562 Google reviews
Report card
Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Luna's Dog Grooming Salon is better than 77% of pet grooming.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Luna's Dog Grooming Salon is better than 66% of pet grooming.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Luna's Dog Grooming Salon is better than 96% of pet grooming.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Luna's Dog Grooming Salon is better than 95% of pet grooming.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Luna's Dog Grooming Salon is better than 100% of pet grooming.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Luna's Dog Grooming Salon is better than 57% of pet grooming.C
57
Reviews for your job
Customers hired Luna's Dog Grooming Salon for 8 kinds of job.
Luna's Dog Grooming Salon for dog teeth brushing
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog teeth brushing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 5 Google reviews tagged “Dog teeth brushing”
Jorrel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bri is the best. I have a skidish Yorkie Poo and she loves Bri. Found Luna's a few years ago after disappointing experiences at other groomers. Our first appointment was with Brianna "Bri" and from day one she was caring, understanding and gentle with my shivering princess. Now she gets excited pulling into the…
Dog ear cleaningDog groomingDog flea and tick treatment
Anita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We took in an extra hairy and matted Havanese and came out with a beautifully groomed pup!
Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My senior dog gets great care!
Reasonable priceDog groomingDog teeth brushing
H4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Took great care of Chikin she came back so soft and happy. Great price
Great priceDog ear cleaningDog anal gland expressionDog bathing and blow dry
Jeanette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Rating only, no written review.
Reasonable priceDog groomingDog bathing and blow dryDog teeth brushing
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 41%Reasonable 55%Overpriced 3%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 73 | — |
| Dog full service grooming | 51 | — |
| Dog bathing and blow dry | 36 | — |
| Dog nail trimming | 34 | — |
| Dog ear cleaning | 20 | — |
| Dog grooming and styling | 9 | — |
| Dog anal gland expression | 8 | — |
| Dog teeth brushing | 5 | — |
