Lund Service

Auto repair shop · Sugar City, ID · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%94+14.3Craft & service penalty99−0.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 73 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 85%
4.9 ★★★★★ 65 Google reviews
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
Sep 2026latest review

Lund Service at a glance

Google reviewers rate Lund Service 4.9 out of 5 based on 65 reviews, noting the owner replied to 66% of feedback. Customers frequently cite punctuality, accurate diagnostics, and fair pricing for repairs on trucks and cars. Staff are described as knowledgeable, honest, and communicative, often resolving issues quickly and without unauthorized work. One critic mentioned rudeness during a phone inquiry, which led them to seek service elsewhere.

  • Google rating: 4.9 out of 5 from 65 reviews (97% five-star).
  • Reviews on this page: 65 Google reviews (51 with written comments).
  • Owner responses: the business replied to 66% of reviews.
  • Most recent review: September 21, 2026.
  • Service: Auto Body Shop serving Sugar City, Idaho.

Data from Google, last updated October 25, 2026.

Score profile vs other auto body shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

Satisfaction95Reliability93Craft & service99Value94Momentum100Replies to reviews–Satisfaction: 95 (median 89)Reliability: 93 (median 86)Craft & service: 99 (median 99)Value: 94 (median 100)Momentum: 100 (median 100)
Lund ServiceAuto Body Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lund Service: 95/100 on this factor. Category median: 89.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lund Service: 93/100 on this factor. Category median: 86.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lund Service: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lund Service: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lund Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
–

Bar = this company · dark tick = category median.

Star ratings

65 Google reviews we collected

  • 5 stars6397%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 51 written reviews

  • Praise8898%
  • Complaints22%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price133%
  • Reasonable267%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Honesty & trust2123%
  • Price & value1820%
  • Quality & results1517%
  • Speed & response1314%
  • Staff & attitude1213%
  • Would recommend910%
  • Communication22%

What customers talk about

We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Marshall is the only guy I’ll trust to work on my Chevy pickup.”
  • “They always find the issue and address it at a fair price.”
  • “I had a great experience with these good mechanics, and even better people.”
  • “Lund service is the best I have found, always fast and amazing service”
  • “Super friendly and I’ve never had to wait long for a diagnostic or repair.”
  • “Great service, quality work, I would recommend to anyone needing their vehicle services.”
  • “Marshal explained the issues with my car, gave me a quote that was almost spot on and got my car back up and running.”

People customers mention

  • Marshall 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Lund Service for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Brett4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with these good mechanics, and even better people. If you’ve got a dramas, highly recommend.

Reasonable price
jd_rides4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’m a returning customer. Marshall is the only guy I’ll trust to work on my Chevy pickup. Super friendly and I’ve never had to wait long for a diagnostic or repair. Highly recommended

CodyLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The only mechanic I'll even go to anymore. Very friendly service and extremely knowledgeable and professional.

RobertLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Recommend Lund Service highly. Repaired 2 vehicles belonging to my family on a day considered a holiday. Reasonably priced and friendly service.

DaleLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great people! Took my truck there for a small issue they looked at it right then and got me on the road again!

ReneLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This family owned business has to be the best mechanics I've ever dealt with. They always find the issue and address it at a fair price. Highly recommend!

Customer reviews

4.9 ★★★★★ 65 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Brett Hansen4 reviewsTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience with these good mechanics, and even better people. If you’ve got a dramas, highly recommend.

  • Price assessment: Reasonable price
jd_rides4 reviewsTotal number of Google reviews jd_rides has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m a returning customer. Marshall is the only guy I’ll trust to work on my Chevy pickup. Super friendly and I’ve never had to wait long for a diagnostic or repair. Highly recommended

Cody McKerveyLocal Guide · 4 reviewsTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The only mechanic I'll even go to anymore. Very friendly service and extremely knowledgeable and professional.

NaterLocal Guide · 43 reviewsTotal number of Google reviews Nater has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very knowledgeable. Excellent skills. Honest. Reasonably priced.

Robert GuldenLocal Guide · 74 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Recommend Lund Service highly. Repaired 2 vehicles belonging to my family on a day considered a holiday. Reasonably priced and friendly service.

Response from the owner · 5 years ago

Robert, Thank you for taking the time to drop a message. Your repairs were done when I was technically closed-I took a much needed week off. My technician was able to get you in & out-I’m very happy to hear that your family was taken care of. I will be passing the kudos on. Best wishes & travels; hope to see you again.

C JuddLocal Guide · 93 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Honest and very quick. I'm excited that I found a new mechanic

Dale KissellLocal Guide · 83 reviewsTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people! Took my truck there for a small issue they looked at it right then and got me on the road again!

ReneLocal Guide · 39 reviewsTotal number of Google reviews Rene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This family owned business has to be the best mechanics I've ever dealt with. They always find the issue and address it at a fair price. Highly recommend!

Nicole Kuiken11 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Seriously love going to Lund’s auto Service. Whenever I can’t figure out what’s going on he can find it. I’ve even taken my car to another shop in town and they said there was no issue but then I go to see Marshall and his team and they talk to me respectfully and fix the problem that I found or couldn’t. Give them a chance!

Family Cabin DGTLocal Guide · 6 reviewsTotal number of Google reviews Family has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always honest and careful work. The best.

Lund Service on Google Maps →

Business details

  • Address: 4145 E 645 N, Rigby, ID 83442
  • Phone: (208) 745-9493
  • Service area: Sugar City, ID