House cleaning service · San Anselmo, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty77−2.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 71 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★80 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$315typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Lupita's House Cleaning 4.9 out of 5 based on 80 reviews, with the owner responding to 99% of feedback. Customers frequently praise the team for thorough deep cleaning, punctuality, efficient scheduling, and clear communication regarding pricing. Positive notes highlight professional conduct, attention to detail, and flexibility for various needs like move-outs or post-construction work. However, a few low-star reviews report significant issues with reliability, including last-minute cancellations, no-shows, and disputes over final costs that differed from initial quotes.
Google rating: 4.9 out of 5 from 80 reviews (94% five-star).
Reviews on this page: 80 Google reviews (70 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 12, 2026.
Service: Steam Cleaning Service serving San Anselmo, California.
Data from Google, last updated November 6, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Lupita's House CleaningSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lupita's House Cleaning: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lupita's House Cleaning: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lupita's House Cleaning: 77/100 on this factor. Category median: 98.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lupita's House Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lupita's House Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lupita's House Cleaning: 87/100 on this factor. Category median: 83.A
87
Bar = this company · dark tick = category median.
Star ratings
80 Google reviews we collected
4.9of 5
5 stars7594%
4 stars34%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
97%praise
Praise16197%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable788%
Overpriced00%
Not sure113%
$315+4% vs typical steam cleaning services
Middle half of what 8 customers paid ($251–$361) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3722%
Would recommend3622%
Staff & attitude3119%
Speed & response2917%
Honesty & trust138%
Communication117%
Price & value95%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Doing a great job of cleaning our house and follows instructions very well, for which I am appreciative.”
“If you want a deep clean that doesn't cut corners, I highly recommend them!”
“Irene and her team are very professional and do a great job cleaning our home!”
“They are highly unprofessional, untrustworthy and unreliable.”
“Very prompt in scheduling and I never have to worry if they are going to show up or not.”
“Irene and crew are trustworthy, efficient, and pay attention to every detail.”
“Always on time, easy communication and scheduling, kind and friendly.”
“Their prices are reasonable for how well they work.”
People customers mention
Irene12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lupita's House Cleaning for 6 kinds of job. Pick one to see what they paid and said.
EErin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We’ve had multiple cleaners service our house over the years, none as thorough as Lupitas Cleaning! Irene and her team went above and beyond, we are so glad we found them. If you’re thinking about hiring Lupitas Cleaning, do it, you won’t regret it!
Paid $400–450Reasonable price
TTyler4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Really appreciate the entire service and the special attention they pay to the nooks and crannies. Very prompt in scheduling and I never have to worry if they are going to show up or not. I really like the staff as well. Everyone is very positive and helpful.
Paid $300–350
NNeha9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Irene and her team are amazing! They are quick, efficient, and really good! Their prices are reasonable for how well they work. I highly recommend hiring them!
Paid $300–350Reasonable price
CClark2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They are all very efficient, friendly, and careful. I am very pleased with the work they do, and Irene is very easy to work with.
Paid $200–250Reasonable price
RRick4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They arrived on time, clean efficiently with a crew of three and are professional and courteous. We are satisfied and plan to continue using them.
Paid $300–350Reasonable price
JJudson1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Her house, cleaners, and herself are very punctual When they give me a timeframe, they do an extremely thorough job of cleaning. The house and service has is not dropped off since I’ve used them as happens sometimes with other cleaners. Her team is very thorough. I’m always happy to come home after the cleaning is done. I have no issues.
Doing a great job of cleaning our house and follows instructions very well, for which I am appreciative.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
It’s a pleasure to serve you, Scott . We always work to improve for the better, to continuously offer quality and human warmness. Thank you for your review and preference, also for believing on us.
E
Erin Swan1 reviewiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
We’ve had multiple cleaners service our house over the years, none as thorough as Lupitas Cleaning! Irene and her team went above and beyond, we are so glad we found them. If you’re thinking about hiring Lupitas Cleaning, do it, you won’t regret it!
Price assessment: Reasonable price
Price: $400–450
Response from the owner · 2 weeks ago
Hi, Erin ! Thank you for letting us know how much you care for us and our service. Besides, Thank you for the review and the five stars. Best regards!
T
Tyler Parker4 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Really appreciate the entire service and the special attention they pay to the nooks and crannies. Very prompt in scheduling and I never have to worry if they are going to show up or not. I really like the staff as well. Everyone is very positive and helpful.
Price: $300–350
Response from the owner · 2 weeks ago
Hi, Tyler ! Thanks a lot for your review. We are committed to do our best service to every customer! We are grateful for your kind words and are pleased to know that you are satisfied with our service. Call us anytime!
N
Neha Kamdar9 reviewsiTotal number of Google reviews Neha has written across all businesses on Google Maps, not just this one.
Irene and her team are amazing! They are quick, efficient, and really good! Their prices are reasonable for how well they work. I highly recommend hiring them!
Price assessment: Reasonable price
Price: $300–350
Response from the owner · a month ago
Hello Neha ! Thank you so much for your time, review and qualification. We do appreciate it. We are so glad you had enjoyed working with us and that you're very satisfied with our service. We really appreciate what you think about our company. Hoping to see you soon. Best regards!
L
Lauren Rahlson2 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Outstanding house cleaners! They do an exceptional job every time. They are thorough, kind and professional.
Response from the owner · 2 months ago
It’s a pleasure to serve you, Lauren . We always work to improve for the better, to continuously offer quality and human warmness. Thank you for your review and preference, also for believing on us.
D
Dan Nemiroff5 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Irene and her team are very professional and do a great job cleaning our home! Always on time, easy communication and scheduling, kind and friendly. Highly recommended.
Response from the owner · 2 months ago
Hi, Dan ! Thank you for letting us know how much you care for us and our service. Besides, Thank you for the review and the five stars. Best regards!
C
Clark Stanton2 reviewsiTotal number of Google reviews Clark has written across all businesses on Google Maps, not just this one.
They are all very efficient, friendly, and careful. I am very pleased with the work they do, and Irene is very easy to work with.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · 2 months ago
Thank you so much, Clark! We’re happy to hear you’re pleased with our team’s efficiency, friendliness, and care. We truly appreciate your kind words about Irene and your continued support!
R
Rick Smith4 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
They arrived on time, clean efficiently with a crew of three and are professional and courteous. We are satisfied and plan to continue using them.
Price assessment: Reasonable price
Price: $300–350
Response from the owner · 2 months ago
Thank you so much, Rick! We truly appreciate your kind review and your trust in our team. We’re happy to hear that you were pleased with our punctuality, professionalism, and efficient service. We look forward to keeping your home looking its best for many visits to come!
J
Judson Allen1 reviewiTotal number of Google reviews Judson has written across all businesses on Google Maps, not just this one.
Her house, cleaners, and herself are very punctual When they give me a timeframe, they do an extremely thorough job of cleaning. The house and service has is not dropped off since I’ve used them as happens sometimes with other cleaners. Her team is very thorough. I’m always happy to come home after the cleaning is done. I have no issues.
Price assessment: Not sure
Price: $200–250
Response from the owner · 2 months ago
Thank you so much, Judson! We truly appreciate your kind words and continued trust in our team. We’re grateful for the opportunity to help keep your home looking its best, and we look forward to serving you for many more cleanings!
L
Laura Skapik1 reviewiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We’ve been extremely happy with Lupita’s Cleaning Service…. We’ve used them three times for move-out cleanings for rental properties and each time, their work was wonderful, detailed and thorough.
Price assessment: Reasonable price
Price: $500+
Response from the owner · 2 months ago
Thank you so much, Laura! We truly appreciate your continued trust in us. It means so much to hear that you’ve been happy with our move-out cleanings and that our detailed, thorough work has met your expectations every time. Thank you for choosing us—we look forward to helping you again whenever you need us!
