E R9 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonest reliable
Luu Auto Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 148 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 58%
4.9 ★★★★★ 184 Google reviews · 6 photos
96%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Luu Auto Repair at a glance
Customers frequently praise the shop for honest assessments, fair pricing, and clear communication regarding necessary repairs. Many note that the owner advises against unnecessary services and provides upfront estimates, though the high volume of business often requires scheduling appointments weeks in advance. A recurring criticism in low-star reviews concerns the use of software-calculated labor estimates, which some customers feel results in overcharging relative to the actual time spent on the vehicle.
- Google rating: 4.9 out of 5 from 184 reviews (96% five-star).
- Reviews on this page: 184 Google reviews (142 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 13, 2026.
- Service: Auto Repair Shop serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Luu Auto Repair: 92/100 on this factor. Category median: 87.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Luu Auto Repair: 85/100 on this factor. Category median: 83.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Luu Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Luu Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Luu Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Luu Auto Repair: 24/100 on this factor. Category median: 59.D
24
Bar = this company · dark tick = category median.
Star ratings
184 Google reviews we collected
- 5 stars17796%
- 4 stars42%
- 3 stars00%
- 2 stars21%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
- Praise27897%
- Complaints83%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price750%
- Reasonable750%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Price & value6824%
- Honesty & trust6824%
- Quality & results4014%
- Staff & attitude3813%
- Would recommend3010%
- Speed & response2910%
- Communication135%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“absolutely the most trustworthy, honest, cordial, timely, and affordable mechanic ever!”
“They are honest…but they are honest about how they are going to overcharge you for work.”
“He is straightforward, considerate, and honest about what truly needs to be done.”
“High quality service performed with exact timing and very honest delivery.”
“I came here with my a/c not working and he replaced my condenser for a reasonable price.”
“Don was very informative and helpful throughout the whole process and helped me get the best care for my car without breaking the bank.”
“Several friends highly recommended Luu Auto Repair, and after my own experiences, I understand why.”
“His honesty, practical approach, and efficient service have earned my trust.”
“He recharged the system, added leak detection dye, and explained that I could return for a free leak check if the cooling weakened again.”
People customers mention
- Don 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Luu Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
TongLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Several friends highly recommended Luu Auto Repair, and after my own experiences, I understand why. He is straightforward, considerate, and honest about what truly needs to be done. On a previous visit, I asked whether my tires needed to be replaced, and he told me they did not. This time, I brought my car in…
A/C installation & repair
BridgetLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He deserves all 5 stars and more. He took a moment from his busy day, after I explained my issue, raised my hood and pointed directly to the problem! Had my car fixed in 20 min and even test drove it before giving it back! Car is back to normal!
Great priceGeneral repairs & maintenanceEngine repair
RisingLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
absolutely the most trustworthy, honest, cordial, timely, and affordable mechanic ever! i have had only the most excellent experiences with Don at Luu Auto. you will be in good hands 10/10
Great priceGeneral repairs & maintenanceBrakesBattery
MegLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★
First time working with Luu’s for my 2011 Honda CRV. Selected based on volume of high ratings and customer comments. Significantly lower cost compared to the dealership (not what they once were). Fixed three oil leaks, trans fluid service and rear brake pads and rotors - monitoring now. Be prepared to leave your car…
Reasonable priceEngine repairBrakes
Alyssa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My experience at luu’s auto repair was amazing. Don was very informative and helpful throughout the whole process and helped me get the best care for my car without breaking the bank. I’ll be back for any of my car troubles as long as I’m in Austin. Thanks don! P.s. do call for service a week in advance as they get busy.
Great priceElectrical repairBrakesService not listed
Gus12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Awesome customer service, Don was very helpful with describing the issue and explaining how "mark-up" works, now I understand about warranty coverage. I would recommend this place to anyone in the Austin area. Thank you Don
Reasonable priceEngine repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 16 | — |
| Brakes | 8 | — |
| A/C installation & repair | 7 | — |
| Engine repair | 6 | — |
| Battery | 6 | — |
| Steering & suspension repair | 6 | — |
| Air conditioning | 6 | — |
| Auto engine tuning | 5 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 184 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Tong ZhangLocal Guide · 21 reviewsTotal number of Google reviews Tong has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSeveral friends highly recommended Luu Auto Repair, and after my own experiences, I understand why. He is straightforward, considerate, and honest about what truly needs to be done. On a previous visit, I asked whether my tires needed to be replaced, and he told me they did not. This time, I brought my car in because the A/C was not cooling properly. He recharged the system, added leak detection dye, and explained that I could return for a free leak check if the cooling weakened again. Although his schedule only allowed time for the A/C service that day, he still made an effort to address my additional questions. He also checked whether I was due for an oil change and told me it was not needed yet. In my experience, he never recommends unnecessary repairs or services. His honesty, practical approach, and efficient service have earned my trust. Highly recommended!
- Services: A/C installation & repair
Bridget RobertsonLocal Guide · 32 reviewsTotal number of Google reviews Bridget has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe deserves all 5 stars and more. He took a moment from his busy day, after I explained my issue, raised my hood and pointed directly to the problem! Had my car fixed in 20 min and even test drove it before giving it back! Car is back to normal!
- Price assessment: Great price
- Services: General repairs & maintenance, Engine repair
Rising McDowellLocal Guide · 16 reviewsTotal number of Google reviews Rising has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleabsolutely the most trustworthy, honest, cordial, timely, and affordable mechanic ever! i have had only the most excellent experiences with Don at Luu Auto. you will be in good hands 10/10
- Price assessment: Great price
- Services: General repairs & maintenance, Brakes, Battery
Naki S.8 reviewsTotal number of Google reviews Naki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLulu e il miglior meccanico grazie.director di restorante lungo lago Como
Meg MurphyLocal Guide · 17 reviewsTotal number of Google reviews Meg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time working with Luu’s for my 2011 Honda CRV. Selected based on volume of high ratings and customer comments. Significantly lower cost compared to the dealership (not what they once were). Fixed three oil leaks, trans fluid service and rear brake pads and rotors - monitoring now. Be prepared to leave your car for a few days. No frills. They will secure your car behind a locked gate. Alert: Please be aware of a hazard (a cement water inlet / utility hole 2-3 feet in diameter) between Lamar and the grassy area near the outside parking in front of the shop if you are looking for a place to pull off, park or turnaround. It can be overgrown with grass and you won’t see it from the road or shoulder. Your car can fall into the hole and it might not come out without damage. Reported to City of Austin.
- Price assessment: Reasonable price
- Services: Engine repair, Brakes
Alyssa Lyles1 reviewTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy experience at luu’s auto repair was amazing. Don was very informative and helpful throughout the whole process and helped me get the best care for my car without breaking the bank. I’ll be back for any of my car troubles as long as I’m in Austin. Thanks don! P.s. do call for service a week in advance as they get busy.
- Price assessment: Great price
- Services: Electrical repair, Brakes, Service not listed
Gus Goose G.R.12 reviewsTotal number of Google reviews Gus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome customer service, Don was very helpful with describing the issue and explaining how "mark-up" works, now I understand about warranty coverage. I would recommend this place to anyone in the Austin area. Thank you Don
- Price assessment: Reasonable price
- Services: Engine repair
Rahim RahimliLocal Guide · 92 reviewsTotal number of Google reviews Rahim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHigh quality service performed with exact timing and very honest delivery. They fixed my water pump in time and for very competitive price.
- Price assessment: Reasonable price
- Services: Service not listed
Nguyen Nguyen9 reviewsTotal number of Google reviews Nguyen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, communication and honest work. Can’t recommend this place enough.
Business details
- Address: 8225 N Lamar Blvd, Austin, TX 78753
- Phone: (512) 837-1417
- Service area: Austin, TX