iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 112 medical spasiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★277 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google users rate Lux Aesthetics five stars based on 277 reviews, highlighting professional staff, natural results, and thorough communication regarding services like Botox, fillers, and laser treatments. Clients frequently mention the clean facility, attentive care, and reasonable pricing, with the owner responding to 76% of feedback. However, low-star excerpts indicate isolated issues with pushy sales tactics and unexpected consultation fees for clients seeking pre-event appointments.
Google rating: 5.0 out of 5 from 277 reviews (99% five-star).
Reviews on this page: 277 Google reviews (262 with written comments, 9 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 23, 2026.
Service: Medical Spa serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Lux AestheticsMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lux Aesthetics: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lux Aesthetics: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lux Aesthetics: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lux Aesthetics: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
277 Google reviews we collected
5.0of 5
5 stars27599%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 262 written reviews
96%praise
Praise49396%
Complaints194%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3160%
Reasonable1937%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15530%
Would recommend11222%
Quality & results8817%
Honesty & trust6212%
Communication5711%
Speed & response194%
Price & value194%
What customers talk about
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s clear the team has a strong understanding of the human anatomy and that is demonstrated in their expertise skills, specifically with injections.”
“was my first time here and the lady that helped me with my botox was rude and Very pushy to do almost twice as many units as I was comfortable with, a…”
“If you are looking for a new spot for skincare, I highly recommend trying Lux Aesthetics.”
“It felt like a scam and I would not ever recommend this place.”
“I recently went to Lux aesthetics for the first time for Botox in my forehead, brows and crows feet and had a wonderful experience.”
“Julie is THE BEST, and I genuinely don't think she advertises enough that you can see her for BOTH skincare and lasers!”
“I will never trust anyone else with my face for my aesthetics; Erin is so amazingly talented!”
“She explained the process in depth in a digestible way.”
“A Brazilian laser treatment feels fairly vulnerable — but it was quick and easy!”
“The prices are reasonable, especially considering the area we are in.”
People customers mention
Erin81 reviews
Botox60 reviews
Julie32 reviews
Sim26 reviews
Mariel16 reviews
Morpheus15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lux Aesthetics for 8 kinds of job. Pick one to see what they paid and said.
EmilyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Just moved to Seattle and needed to find a new injector. Beredu is amazing and answered all my questions! The desk girl, Emily, is lovely too! ✨
Reasonable price
LauraLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I can’t recommend Lux enough! After seeing several of the providers, I can guarantee that every experience at Lux will feel special. They always take the time to make sure all your concerns and questions are heard. I never feel rushed or like I’m being shuffled out the door. It’s clear the team has a strong…
Katya6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
My wedding was in May and I did the CO2 Laser package for my face and neck and preparation and this was probably the best laser I did to help tighten up my pores and get me ready for my special day. I work with Julie Manko and she was very helpful and professional during the entire service. Can’t wait to do it again sometime 😁
StarLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love this place! Calm atmosphere, nicest people working and they are so attentive. The real gem is Beredu! She is truly the best! I’m committed :)
BOTOX treatments
Emily3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I recently went to Lux aesthetics for the first time for Botox in my forehead, brows and crows feet and had a wonderful experience. The office is super cute and the staff is professional and welcoming making you feel right at home. My injector Beredu was so sweet and made me feel comfortable every step of the way.…
Great priceBOTOX treatments
Sarah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’ve been seeing Sim at Lux for over a year now and have always had great experiences. Masseter Botox has literally been life changing! I always look forward to my visits because I know I’ll be well taken care of and my results are always exactly what I wanted.
I can’t recommend Lux enough! After seeing several of the providers, I can guarantee that every experience at Lux will feel special. They always take the time to make sure all your concerns and questions are heard. I never feel rushed or like I’m being shuffled out the door. It’s clear the team has a strong understanding of the human anatomy and that is demonstrated in their expertise skills, specifically with injections. I absolutely love coming here!
Response from the owner · 4 days ago
Thank you for such a generous recommendation. Knowing you feel heard and never rushed is exactly the kind of experience our team works hard to create, and we look forward to welcoming you back. 😊
Katya Poddubnaya6 reviewsiTotal number of Google reviews Katya has written across all businesses on Google Maps, not just this one.
My wedding was in May and I did the CO2 Laser package for my face and neck and preparation and this was probably the best laser I did to help tighten up my pores and get me ready for my special day. I work with Julie Manko and she was very helpful and professional during the entire service. Can’t wait to do it again sometime 😁
Response from the owner · 2 weeks ago
Thank you for sharing this with us! We're glad you felt confident and well cared for, and we'd love to welcome you back whenever you're ready. 💛
Star SLocal Guide · 17 reviewsiTotal number of Google reviews Star has written across all businesses on Google Maps, not just this one.
I love this place! Calm atmosphere, nicest people working and they are so attentive. The real gem is Beredu! She is truly the best! I’m committed :)
Services: BOTOX treatments
Response from the owner · 2 weeks ago
Thank you for this kind review. Knowing that the atmosphere and attentiveness come through the way we intend is genuinely gratifying, and we're glad you feel at home here. ✨
Emily Alton3 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I recently went to Lux aesthetics for the first time for Botox in my forehead, brows and crows feet and had a wonderful experience. The office is super cute and the staff is professional and welcoming making you feel right at home. My injector Beredu was so sweet and made me feel comfortable every step of the way. She knocked it out of the park with exactly what I asked for. Very beautiful, natural looking results. Will definitely be making this my new Botox home while in Seattle!
Price assessment: Great price
Services: BOTOX treatments
Response from the owner · 2 weeks ago
Thank you so much for sharing this. We're glad the space felt welcoming and that you left feeling comfortable and happy with your experience. We'd love to be your go-to spot in Seattle.☺️
Sarah Robinson1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I’ve been seeing Sim at Lux for over a year now and have always had great experiences. Masseter Botox has literally been life changing! I always look forward to my visits because I know I’ll be well taken care of and my results are always exactly what I wanted.
Response from the owner · 3 weeks ago
It means a great deal to know you look forward to each visit and leave feeling well cared for. That kind of trust is something our team works hard to earn, and hearing that it comes through is a genuine reminder of why this work matters. ✨
Alexa Bernstein2 reviewsiTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
Lux Aesthetics continues to exceed my expectations! Their customer service is consistently top-notch—the team is so welcoming, attentive, and professional from the moment you walk through the door.
I’ve been getting microneedling treatments here, and my most recent appointment with IgnaLisa was truly exceptional. She was incredibly thorough, gentle, and knowledgeable throughout the entire session, ensuring I was comfortable every step of the way. I am so pleased with the results and outcome of my skin. If you’re looking for high-quality treatments and remarkable care, I couldn't recommend Lux Aesthetics and IgnaLisa enough!
Price assessment: Great price
Services: Microneedling
Response from the owner · 3 weeks ago
This genuinely made our day! Feeling welcomed and well cared for from the moment you arrive is something our team puts real effort into, and it's wonderful to hear that came through. We'll make sure everyone knows how much this meant. See you next time! 🤎
E. Kathleen Donahoe3 reviewsiTotal number of Google reviews E. has written across all businesses on Google Maps, not just this one.
Lux is truly excellent- both in vibes and the work they do! All the practitioners are great but a special shout out to Beredu, who offers conservative, natural results and really listens. Strongly recommend!
Response from the owner · 3 weeks ago
Thank you for the kind words and the recommendation. It's good to hear that the atmosphere and our team both made a strong impression, and that you felt truly listened to.🤎
Melissa Lakatos4 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Julie is THE BEST, and I genuinely don't think she advertises enough that you can see her for BOTH skincare and lasers! I originally started seeing Julie at Skin & Roses for my monthly facials while prepping for my wedding, but she mentioned that she also works at Lux, where she gets to have some fun with lasers. Honestly, it's the best of both worlds, and I love that I get to work with someone I already trust with my skin for both!
Laser hair removal is something I have ALWAYS wanted to do, so I finally took the plunge and started seeing Julie for my underarms, Brazilian, and full legs. She is SO meticulous and thorough. Every single appointment, she checks in on how my hair is growing back (or, more importantly, NOT growing back!), makes sure we're targeting the areas that need attention, and takes the time to educate me throughout the entire process. She is always transparent about how many sessions I should expect to need, what my results should look like, and what maintenance will look like down the road. I never feel rushed, and I genuinely appreciate how invested she is in making sure I get the best possible results.
And let me just say, if you're on the fence about laser hair removal, DO IT! Not having to constantly think about shaving or waxing is such a game changer. I wish I had started sooner!
Beyond Julie being amazing, LUX is genuinely one of the most BEAUTIFUL med spas I have ever stepped foot in. No detail has been overlooked. The entire space feels so luxurious, elevated, and thoughtfully designed, and the staff makes you feel incredibly comfortable and taken care of from the moment you walk in. It's such a great experience every single time.
I genuinely cannot recommend Julie and the entire Lux team enough. If you've been thinking about laser hair removal or exploring what lasers can do for your skin, BOOK THE APPOINTMENT! You will be in such good hands. 💕
Price assessment: Reasonable price
Services: Laser hair removal
Response from the owner · 3 weeks ago
Thank you for sharing this so thoughtfully. It's genuinely rewarding to hear that the care feels personal and unhurried, and that the space itself adds to the experience. We'll make sure the whole team knows how much this means. ✨
Irina Grichanichenko1 reviewiTotal number of Google reviews Irina has written across all businesses on Google Maps, not just this one.
Had the best time with Julie, I got a IPL with her and got the best results. I noticed my redness fading and my skin setting in so evenly. She is truly so amazing and knowledgeable at what she does and made me feel so comfortable when asking question
Price assessment: Great price
Services: IPL photo facial
Response from the owner · a month ago
Thank you for sharing this! Feeling comfortable enough to ask questions makes such a difference, and we're glad that came through. We'll be sure to pass along your kind words. ✨
